I waited a month after they said they could take my insurance and they call the day before the appointment to say the only doctor in their office who could take my insurance couldn't see me until 2 months after my set appointment date. read more

Quigley Eye Specialist 12-11-24 Stopped by for my eye exam on Wednesday at 9am at the Del Prado office. They had me fill out some Paperwork In the waiting room. This area was neat and clean with a couple TVs, water and a coffees marker nearby. They took me back shortly afterwards to one of the exam rooms. They are very polite and were running on time. Once in the back the easy read chart and more questions were asked about my eyes. They dilated my eye and took me to another waiting area which had TVs to watch while waiting. I did not wait long before they took me back to the exam area. Doctor Mark Liebetreu came in and started the rest of the eye exam. This guy is very good in answering all my questions and working within my insurance guidelines. I had him examine my eyes every time I go there. I highly recommend him as every time I went there it was a very smooth visit. This place gets a 5 out of 5 stars for cleanliness, on time service, professionalism, and friendliness. Follow Me On FB For More Reviews Guld Coast Terry read more

This business has the worst customer service of any medical practice I've ever encountered. My boyfriend went to you and the patient coordinator wouldn't call him back to schedule his cataract surgery, causing him to start the process all over again. This time, the same patient coordinator ignored him for another 3 weeks and we finally decided to use another eye clinic after being on hold and then hung up on yesterday. Obviously, his eye site is not a big deal to you but it is to us as his vision has gotten progressively worse while attempting to deal with your b.s. Hopefully, he will have a much better result with the clinic not affiliated with you. I mean, it can't possibly be worse... read more

They are never on time. They expect you to be there for 2hrs minimum. And they hurdle you though the process like cattle.

I like to thank Nika Priest-Allen, M.D for todays laser that took minutes. My vision is back to normal. Also, Lisa for being super nice and rest of the crew who took care of me today did an amazing job. I thank all of them N.P. read more

Carla at the receptionist desk @ 112 DelPrado office location was over and beyond helpful to me Feb 28, 2025. She anticipated my appointment dilemma and offered a solution quickly and efficiently! I commend her and hope her supervisor does too! Glenna J. Izolt Cape Coral, Florida 33914 read more

I was hired by the CEO in January 2023 as a consultant and was asked to come onboard to evaluate the structure of the outside sales team and provide recommendations. I have a signed consulting agreement outlining expectations and rates for my service. I provided a monthly invoice outlining the hours I worked along with my daily activities including expenses incurred. I provided my services as contractually agreed upon through April 2023 and still have yet to be paid fully for the time and hours I completed. I have sent numerous emails to their finance team, their private equity firm, along with two letters to the new acting CEO, Ashley Beck, and the founder of Quigley , Thomas Quigley, with no response. The last letter was sent October 2024. I would be very cautious in any interactions you have with this organization if this is how they treat individuals asked to come in and assist them with their business needs yet don't fulfill their financial obligation....I certainly would be concerned on how they may be treating their patients if money is involved. read more

Service here has gone right into the toilet. Your call will be answered by someone on the other side of the world who doesn't speak much English. read more

If I could give them a zero I would! I had to wait 2 months for the appointment I had scheduled for tomorrow morning at Quigley Eye Specialists in Fort Myers at 9am. This morning they called and left a message that Dr Makil had a "change of schedule" and that I needed to call them back to reschedule. I called them back an hour and a half later and they tell me the next available appointment is over two months away. I am beyond ticked off. They need to get back up staff to deal with issues like this. I'm a senior on medicare and my husband thinks is could be they put medicare patient on the "no urgency" list. read more

I have been going there for eight years and from moment you enter at the front desk you feel like you are bothering them. Very unfriendly staff, they seem miserable working there. Once I go back for the eye examination the tech that takes all of your information seems very rushed and again very unfriendly and impatient with your answers. When it comes time to check your vision they rush you and again, and don't want to take the time to fine tune your vision test?? I have never seen so many people working in one place that hate their job. I always see Dr. Quigley he's a great guy and ever since he sold the business he too has shortened his time with me?? I won't be going back for anymore eye care checks nor will I buy glasses from him. So sorry I'm writing a bad review I really like Dr. Quigley however, his staff needs to go to charm school or find another job. L Lindberg read more

Thomas Quigley and Dr. Nika Allen refused to complete a surgery that they started on my eyes. These so called doctors not only have no morals but they do not follow the health care laws and HIPPA. please be very careful in choosing a doctor/ facility. Quigley is all about sales and not about the patients well being. also, they have very rude office personnel. I had my worst experience with Anna at Cape Coral . Do not trust them. read more

I called to make annual exam appt. They asked for my insurance info. I said it hadn't changed since last year's annual exam and that exam wasn't covered anyway. They said they needed it all again including all the numbers because they were in a new system. So your not converting data is my problem? And you didn't need that info before I came in last year so why do you need it in advance this year? And annual exams aren't covered anyway so it's irrelevant. What a bureaucratic waste of my time. read more

If I could give zero star I would! This place is just out here robbing their community. I went in for a full eye exam. When I got there they said I couldn't do a full eye exam but theyd look at my eyes. I originally called because my eyes have been dry and yellow spots on corners and wanted full eye exam. They looked at my eyes for literally 1 minutes and I was on my way. When I checked out I was told I'd be send a bill for $97. Today I received a bill for $246!! Called and they told me that I was billed correctly and ended call. $246 for absolutely NOTHING. I wasn't prescribed anything or told anything expect that I have dry eye. I ALREADY KNEW THAT! Absolutely terrible! DO NOT GO HERE, unless you want to be robbed! read more

Cataract surgery had problems post op, Dr Kai seemed inconvenienced I had to seen for issue. Not a good attitude from Dr. Office communication is a disaster. Hae had 2 more problems since then, cannot get urgent appoint at Southpoint, want me to drive to Alico or Naples with blurry vision ( not safe) Had to seek care somewhere else and was seen promptly and taken care of. Better hope you never have problems !! read more

Use this company at your own risk. We went to Quigley after checking that they accepted her insurance. She went to Quigley, had her eyes examined and fitted for contact lenses. The prices were outrageous but with our insurance was ok. 18 months later we are still trying to resolve the bill. We made the co-payment after they checked and accepted our insurance, then proceeded to bill us fill amount as they claimed that they did not get anything from the insurance. After thinking this was resolved , 9 months after the last bill, a new one for a different amount appeared. We are currently battling this new bill. There are plenty of good eye specialists in the area. We one of them, not this company. read more

they are terrible, terrible terrible do not have with them. Do not have eye surgery with them cataracts or anything else.

I have been going to this doctor for 3 years and I would not ever go back. The last 2 appointments I have made, they call me the morning of my appointment and say " the doctor will not be in the office and we need to reschedule" that is totally unacceptable practice. I should charge them a cancellation fee. I took the day off both times to then have them cancel the day of. read more

If you want to waste 2.5 hours after appointment time this is the place for you! Your time means nothing to this company.

Cataract surgery went great!! However typically 30 minute wait time for every appointment before and after the surgery and then when you get in they have inner wait rooms between eye machine visits. That is unacceptable in my opinion. Plan on 3 hours for first visit and 2 hours for follow ups. read more

Wait times are ridiculous! I arrived on time to my appointment then sat for over half an hour while every person who arrived after me was taken in before me. Plenty of people working there, not sure why they can't communicate and get their patients in on time. Was my first appointment here and I won't be returning. read more

If you're in a hurry, forget about it. I have never seen a facility run so poorly when it comes to time management. Average wait times have been anywhere from 45 minutes to an hour an a half. The physicians in this group need to reevaluate their scheduling practices and give much more attention to running on time. Very poor customer service. read more

I'm retired, glaucoma patient at Quigley Eye for last 2 years (I was with Dr. Priest-Allen). My complaint/dissatisfaction is not with her (the glaucoma dr.). Our home in Cape Coral was flooded during "Ian" (hurricane 9-28-22). Following months were totally chaotic (home still not finished). I had an appt. at Quigley for Dec. 15, 2022. Due to all the flood issues and a bout with pneumonia, I rescheduled for today (February 16, 2023, 8:40 a.m.). I arrived at 8:30 -as always the parking lot was quite full (they seem to OVER schedule appointments judging by the very long wait times). This morning I checked in, took a seat as directed. 10 min. later they called me up and question the appt. on the schedule. I was told that it looked like I had an appt. but that I had rescheduled it!!! Right- I HAD rescheduled it from Dec. to today (Feb. 16, 8:40 a.m.). I was told to take a seat again. I broke down as my husband was diagnosed this week with stage 4 pancreatic cancer -still in hospital and I would have been visiting him if I had not had this morning appt. So I was called back up to desk and told that they could not see me this morning but could I come back maybe at 1 pm (???). I was furious-- how can one trust a place like this that apparently is unable to even figure out their scheduling? The kicker is-- I got TWO reminders of this appt. within the last 2 weeks. SO--no more Quigley Eye Associates for me. It is my opinion (and a few others now that have had similar scheduling issues), that they are growing way to fast--and now this is the fall out-- a totally disorganized mess and we're talking about our precious eyesight. I DO NOT recommend! read more

I can't trust them. The exam was fine. However, their business practices are dishonest. After my exam yesterday they told me I owed a copay of $15 and a fee for REFRACTION of $50. Called my Medicare Advantage agent and was told that there should have been no charge. They got the charges, which should have NEVER been charged, waived. I talked with the Quigley office to confirm. They said the charges were waived but offered no apology. DON'T TRUST QUIGLEY. THEY ARE DISHONEST IN THEIR BUSINESS PRACTICES. read more

The staff and doctor are very good; however, their hours of operation are VERY inconvenient for anyone that works a job with late afternoon hours. The opticians close at 4pm; having a problem with my lens requiring a revisit with the Doctor who does not have late afternoon appointments means I will have to wear incorrect and ill-fitted lenses for an entire month before being seen again. Once that occurs I will have to wait another 1-2 weeks for corrected lens to be made and then have to wait again until I can get in before 4pm for the pickup and fitting. Having spent nearly $2K I would expect a higher level of service and better hours. read more

Two years ago I had cataract surgery in both eyes and everything turned out fine. A 5 star rating for the surgeon and the surgery center in Fort Myers. That said, my problem exists with the Cape Coral office for after care and follow up appointments for normal eye checkups. I have scheduled appointments for several times throughout the work day over the past two years and never, never have I had less than a half hour wait in the *first* waiting room. I have scheduled at one time or the other for their listed opening time, mid morning, mid afternoon, and later in the day, all with the apparently requisite wait. When finally summoned to an exam room the waits have been tolerable, but then the prelim work was being done by technicians, not doctors. After the initial work was done I was then told there would be a "short wait" for the doctor in another waiting room. WRONG! I quickly determined that the second waiting room was the place they send you to wait forever. I once sat for 45 minutes before I finally went to the desk and told them how angry I was. Another time I waited for half an hour before I was seen by the doctor. This doctor was unhappy because I was not dilated. When I explained to him I was not told I would be dilated so I had my wife stay home and since it was morning and I would be heading into the sun on the way home so I chose not to be dilated. He called me a liar (literally) and said they always dilate for exams. He refused to see me and sent me home. I was going to end my relationship with Quigley at that point. My wife had already stopped going to Quigley because of the waits, but I decided to try again based of the surgery experience I had so I made another appointment. I arrived at the given time and was told the doctor was not in that day and I would need to reschedule. When I asked why I wasn't called I received a shrug and no more. So, foolishly, I rescheduled. I again arrived at the correct time, checked in at the desk, and waited. And waited. And waited. Finally, after 45 minutes I went to the desk and asked if I had been forgotten. The answer was yes, they were short staffed in the office that day, but if I would be a bit more patient they would find a way to "fit me in." I left. I am done with Quigley and I hope this serves as a warning for anyone considering this hell hole of an office. They have awarded 1 star over all and that includes what would have been 5 stars for the surgery (my wife had the same surgery, different doctor and totally different results from mine.) this leaves Quigley of Cape Coral with a negative star rating over all. Very poorly run office with virtually no regard for the patients. read more

I am an RN who really cares about patients and quality care. Quigley's staff lies to patients and potential patients. They are NOT to be trusted. Integrity is a patient safety issue. Lynn is extremely rude, unprofessional and accusatory to patients. Diane lies. Terrible staff who obviously do not care about patients. read more

I would like to say that Dr. Kai did a good job with my recent cataract surgery. Unfortunately, that is pretty much where things end. I had two surgeries to have new lenses implanted into both my eyes. For some reason, yet to be fully known by me, I woke up during the surgical procedure making for an uneasy experience. I have not yet been given an explanation for the 2nd surgery incident since my doctor was a no show for 2 appointments in a row that were scheduled by Quigley since my procedure. My 2nd surgery was performed the day before Thanksgiving. Because of the holiday, they scheduled an appointment immediately following the surgery, and another for Friday, the day after Thanksgiving. I thought staying local for the holiday and having my eyes corrected was more important than celebrating Thanksgiving with friends and family. You can imagine my disappointment when I pulled into Quigley on Friday for my appointment, and no one was there. Realizing they were not going to be open; I called the after-hours number and spoke to an answering service. The woman I spoke with did not have any information about the location being closed and said she would pass along the information. I thought perhaps my appointment was meant to be at another location, but this ended up not being the case. I ended up going through the entire weekend without so much as a return phone call from Quigley, despite leaving 4 messages and being assured they would be forwarded to someone who would handle them. I did, however, receive a text message over the weekend advising me of another appointment on Monday 11/28/22. Needless to say, I was pretty frustrated knowing my Thanksgiving holiday did not have to be spent away from loved ones for an appointment that never happened. Fast forward to Monday, I was advised upon arriving that the doctor was going to be 2 hours late and I could wait or re-schedule. I let them know what transpired the previous Friday and that I still had not heard back from anyone. I also let them know that I had already lost an hour of work for the Friday appointment and another hour on Monday for the same reason and I could not re-schedule and lose more time. I was asked if I would like to speak with the manager and I said yes. Well, I waited for an hour for a manager to come out to the lobby and speak with me and that never happened. I was told that the manager was not yet there, despite having just been told they would be there @ 9AM. While attempting to outline the sequence of events to the receptionist, I was only told the after-hours service should have known they were closed on Friday. Respectfully, I would think the person who set the appointment should have known, instead of deflecting blame onto an answering service. As I type this almost 2 hours since leaving your office, I still have not had a return call from the numerous messages left last week nor have I received a call from this "Manager" that was supposed to show up at 9AM this morning. I now understand where your priorities are, and it isn't with your patients. read more

as far as the call center goes they are terrible and you cant understand them and calling back several times you get the same thing it seems that the bigger or the more offices the dr has the the less they care for customer service.......i even spoke with the supervisor of the call center and got too many excuses ..........seems like they cant handle the pressure just think they give you poor service and expect you to spend money there not good ......any questions just look at the other reviews on this page and then maybe the dr office will understand ..WHAT A JOKE alot of 1 and 2 on the reviews.......typical read more

Without question one of the best surgical eye practices in the area BUT deceptive billing practices. They use a surgical center in Ft Myers that is owned by Dr. Quigley and others. After very clearly getting an agreed to price, based on Medicare and my private insurance, for standard cataract surgery for both eyes, all of a sudden an additional bill comes from the surgical center owned by them. Unfair and deceptive. As I said, good care but don't believe their advertising hype and hold onto your wallet. read more

OptiExpress was amazing but ever since they were acquired by Quigley Eye Specialists their service has declined. No set schedule, they open when they want, Providers can't even operate the system and leave when they please. I do not recommend them unless you have all the time in the world to chase them around. read more

Quigley Eye specialist is the BEST!! The staff is caring and the Doctors expertise really addressed all my eye care needs. I would highly recommend anyone that has any eye concerns to make a appointment. read more

Had cateracts done by Dr. Quigley. First of all and probably most important, I don't think you can find a more skilled Opthamalic team. Having said that there are probably other good Opthamologists in South West Florida but the care, service, compassion and professionalism of the entire organization is 5 star ++. In addition, due to serious other health issues and consequential financial difficulties, Dr Quigley stepped up and helped us. Skilled & compassionate !!!! read more

There should be a separate rating section between the doctor services and the optical center. The doctor and care staff were very good but the optical center was horrible. I was reluctant to purchase my glasses there in the first place because I suspected that I could find a better price elsewhere and I should have gone with my instinct. I paid over $600 for a pair of glasses that I only wear part time. Within 5 weeks, one of the lenses began to pop out repeatedly. I took them back and was told that they would repair them. I asked if I could get a pair that were maybe a little sturdier because I wasn't confident that this wasn't going to be an ongoing issue with this frame. I was then informed I would be charged a 30% restocking fee in order to do that!!!! It's been ONE MONTH and they came from the wall behind her so, restocking a few feet away???? Ridiculous. DO NOT purchase your glasses from there. They are ridiculously overpriced and then this is their policy. Again, the doctors and other staff were great. Get your prescription and go somewhere else with it!!! read more

I called Quigley Eye Specialists due to having eye pain, redness. I was able to speak to a technician within 15 minutes, I explained my symptoms and they were able to schedule a same day emergency appointment near my home. When I arrived at the office everyone (front staff, doctor's assistant, Doctor Kreifels) were all very pleasant. Dr. Kreifels assessed my eyes, gave me a diagnosis and even went out of the way to find a optician that could provide same day glasses. Very happy with the attentiveness of this office. Keep up the great work! read more

Got to their office 5 mins early for my appointment today. Sat for twenty minutes past my appointment time. Five patients arrived after and 5 patients were called to be seen while I sat there. Got up and left. If you can't see me with in 15 minutes of a scheduled appointment, but you will see 5 other patients than I don't have time to wait for you! read more

Have heard they are good. My insurance scheduled an appointment. Too bad they only have one handicap parking space in their parking lot, which of course, was occupied and parking around back was too far for me to go. They may be good but, it seems they don't want disabled as clients. read more