I almost bought a sewing machine online from a big-box store--but I ended up at Hayes and couldn't…read morebe happier! Hayes is a store for everything sewing machines, including machines, threads, accessories, and classes. I am a beginner, and I'm so glad that I got an in-person recommendation from an expert on what kind of machine is good for me. I picked up a gently used machine that works like a charm for my basic needs (hemming, small repairs, etc). This machine was as good as new, including with the manual and accessories, but for less than I'd pay for a lower quality new machine. The staff here are so friendly and knowledgeable. I look forward to taking classes sometime in the near future. This is a must-stop place if you sew or want to learn to sew.

An amazing resource of information, fabrics, sewing and quilting supplies and materials and, of…read morecourse, sewing machines and repair. Service is excellent. They also have a great selection of buttons which have become difficult to find since Jo Ann's Fabrics went out of business. I needed some interfacing to make a repair and the salesperson cut 1/8 yard for 62 cents. Plenty for my repair and more for later. A real gem for people who sew, quilt or do clothing repairs.

Do not use these folks if you are thinking about custom curtains or upholstery. Their customer…read moreservice is abysmal and the attention to detail lacking. I ordered new cushions on 9-26. Never received any call about delivery dates. I had to call them repeatedly. Then they charged my charge card in November for items not delivered. Oh, but that's not the worst of it. When I picked up the cushions on 1-7 (3 1/2 months later!) they were wrapped in plastic. While taking them out, I noticed hair on the cushions. Using a lint roller I found what appeared to be human hair. And lots of cat hair. I don't have a cat or a dog, so it didn't come from me. I took the sheets from the lint roller back to the store. Was informed he " was one of their best upholsters". So?!? Never got a call from the store manager and never offered compensation for spending 45 minutes cleaning up these cushions. Over $5000 for 9 cushions and 2 side pillows. I way overpaid for them. Do not make my mistake and use these crooks who only care about getting paid and not about customer service.

Appalling customer service: double charged large bill on credit card that they did not notice;…read moreorder arrived in the wrong fabric that they blamed on the fabricator, instead of simply saying "We made a mistake; no matter what we will deal with it asap." Zero proactive communication. Where was the manager? "On the phone" and "Out at a meeting"... for 6 hours. Mistakes happen; but not one after another given custom ordering is their business. One salesperson said they are not expected to remember everyone's fabric as an excuse for not checking the order. Yikes. Whose job is it? Take some responsibility.

Store closed permanently. Michael's has some of Jo-Ann's yarn lines. And they have a small…read moreselection of fabrics.

It is a shame that I have to give it a One! Went into the…read morestore on Sunday and started to find what I was looking for regarding upholstery supplies. When I came upon a security device that said that I needed to get sales assistance on it. So, I walk over to the counter about 4 ft from where the item was. Saw three ladies chatting, two looked like employees and the other looked as if she was a customer. Waited until they were done talking/when they asked me "what did I want?". I said I am seeking assistance with a product over here. "What is it?" I explained that it was an upholster tool that says that I need to get sales assistance. She said if you are looking for a sewing machine then you need to do ...I said, it isn't a sewing machine it is an upholstery tool that says to get she said again, if you want a sewing machine and I said, I do not need a sewing machine. If you could just come over here. She started yelling and I said, forget it I will go elsewhere. These three ladies were all employees. I would like to say to the CEO, these ladies are stealing from you. They are not helping customers they are just helping themselves to your money! BUY ELSEWHERE!!!!

Sabina is wonderful! She took the time to explain things to me and provided great suggestions! Very…read morecustomer focused!! I showed Sabina what i wanted and she made it happen!!! My job was completed within the communicated time frame. I love the finished product!!!

Their upholsterers perfectly updated my mid-century thrift shop find! I had my own fabric, but…read moreSummerdale offers lots of fabric choices for any project.

I normally do not do this, but DISHONEST businesses need to be exposed. This guy is a thief and…read morewill not return your fabric left over! It is called stealing. If you want something industrial done, then this is the perfect place. Do not trust your family heirlooms or fine fabrics at this shop. Fabric patterns are not centered and you can see hidden zippers.

Ian has done the cushions for two of my vans. Really nice, quality work! Definitely recommend!read more