Patrick Ashenfelter, the rental yard manager at Quinn CAT Riverside, and Bailey went above and beyond for me. The mulching head I rented was not initially operating correctly because one of the front-gate cylinders was not working. Rather than sending me out with an issue, they both stayed more than 2 1/2 hours after closing to make sure everything was repaired and functioning properly.
That level of care, professionalism, and commitment to the customer is rare. They made sure I could get to my jobsite with equipment that was safe and ready to work. I truly appreciate Patrick and Bailey for taking ownership of the problem and getting it handled right. Quinn CAT Riverside is lucky to have them. read more