I've been a customer of Evergreen since 2015 and have had consistently good experiences with their…read morestaff and service. Victoria has always been super helpful and kind when it comes to scheduling maintenance and service visits. Technicians have been capable and upfront. I've also had great experiences with Brandon the manager when I had issues to address. I find him to be trustworthy and straightforward.

$3,600 thermostat repair? Service Manager doesn't return calls…read more Evergreen installed our furnace and air conditioner about 5 years ago. Our air conditioner stopped working so I called Evergreen for service. I explained that the furnace was working fine but when air conditioning was turned on, the internal fan ran but the outdoor unit failed to engage and no cool air came out. I also told them that I suspected the thermostat was malfunctioning because it kept cutting out and booting back up. The woman that took the call said that she would make a note to be sure there was a thermostat on the truck when the service technician came out. When the technician arrived I explained I thought the issue was the thermostat but there could be a wiring issue because when the new thermostat wires were installed 5 years ago they had left a opening in the ceiling to the attic. We had gotten a mouse infestation and the mice had gotten into the same wall that the thermostat was placed. The technician then started testing lines to the thermostat and somehow managed to short out a line and cause the main circuit board to "blow". After further testing he also found that the Fan motor had blown out as well. After about 4 hours of work he explained that parts would need to be ordered and we would be without the furnace and air conditioning until they could come back to repair it. He explained Evergreen would pay the cost of the circuit board (invoice isn't clear if that was done and I argued they should also pay for the fan which was working prior to their service call ). I was charged $617 for labor and given an estimate of approx. $2,100 for the complete job (promised estimate was never e-mailed to me). When the technician returned to complete the repairs I asked about the thermostat again. Technician said there was one in the truck if needed. The new circuit board and motor were installed but the unit still did not work. The technician told me that the transformer and "contractor" were also damaged and needed to be replaced. After about 7 hours of work all of those tasks were completed. The technician then tested the unit and it was acting EXACTLY LIKE what it was when I called it in the first time: The furnace worked but air conditioning didn't (internal fan still ran but outdoor unit failed to engage, thermostat kept rebooting). The technician then replaced the thermostat and finally everything worked perfectly (if he would have done this originally I think we would have been done. I was then told the additional cost would be $3,029 (plus $617 already paid). I confronted the technician and said it seemed to me that I had just paid $3600 to get my thermostat replaced....that the other damages were done during testing He said no, there was a short that had caused the other damage. I wanted an itemized receipt and he said it would be emailed to me right away (a week later I had to call in order to get a copy that contained no itemized prices). I can't prove it but I am convinced that the only thing that was wrong with my unit was a bad thermostat The damage to the circuit board, motor, contractor and transformer were the result of the technician causing a short when testing. The technician was very polite but didn't instill a lot of confidence calling back to the office many times to consult and spending around 12 hours to fix this issue seemed excessive. I believe I just spend $3,645.69 to replace my thermostat. After an email and several calls I finally talked to the Service Manager Brandon. He said he would review and get back to me. After another call he agreed to discuss it with the technician and call me back soon. It has been 10 days and I have heard nothing despite leaving messages on Brandon's line.

My furnace would not come on. I checked online for repair service in my neighborhood and came…read moreacross West Seattle Heating & Air. Checked the reviews which were good, so decided to contact them. Tried for two days only to receive a message that the number was not accepting any calls. It wouldn't even allow leaving a voice mail. No message about when someone could contact them, or info that maybe closed for the holidays, etc. Just not accepting calls. Not a good way to do business.

Spoke with Jeff, seems like a friendly fellow, and (way too) chill. Tried to schedule an…read moreappointment for a furnace repair, but this proved a long conversation and not an easy thing to do (time-wasting conversation, some of it related to his personal schedule, etc...irrelevant to a customer). After 10 minutes trying to get him to come to my house and repair the furnace, I ended up cutting my losses and going with another company.

Thank you for your great services provided at Magic Dragon located on Rainier Ave. S. Best price…read moreever given. Very reliable. Friendly. Quick at getting the job done. No problems at all what so ever. Thanks again.

From the owner: Hello here at sleazy greasy hood and duct cleaning services we specialize in commercial kitchen…read moreexhaust cleaning, we will clean your hood,duct,fan, and backsplash to nfpa 96 and local fire marshal standards. You can count on us for great servicing and we prioritize on keeping the customer satisfied

We had them out to clean our ducts in our new house. He was extremely detailed and thorough. He…read morewent above and beyond to check everything and make sure it was all cleaned and showed us the proof. I would highly recommend them. He was very polite and professional.

From the owner: Our business specializes in professional Carpet & Upholstery Cleaning, Air Duct Cleaning, and other…read moreHandyman Services! We offer commercial and residential services. With over 30 years of experience, we are committed to great customer service, and finding a contract that works for all parties involved!

I am rating - 3 for the customer service communication. The technicians did a very good and…read morethorough job, and I truly appreciate their work. However, the final price I paid was higher than what I was told over the phone, and I was also promised a discount that I did not receive. I also wish there had been clearer information about what exactly is included in the service. Although the website lists the included tasks, the differences in pricing and service levels were not clearly explained. I hope the company will improve transparency around pricing, provide clearer communication, and that customer service will keep its promises in the future. Next time I will pay closer attention to the details.

Highly recommend evergreen duct and cleaning! Great customer service, they got us in right away and…read morethe guys did a thorough job. Perfect time of year to spring clean those air ducts!

Great customer services, reliable and quality of work is outstanding. Highly recommendread more

I had a mini split installed in my townhouse. They handled the mechanical portion as well as the…read moreelectrical portion. I received a quote from them and it was very competitive with the market. They installed a Mitsubishi condenser and two head units. The team installed the head units quickly and efficiently. Finished the mechanical portion of the install in under 2 full days. The electrician had scheduling issues but after speaking with their management team, the owner Hoa came out the next day to finish up the electrical work before the upcoming heat wave. I had no issues other than the scheduling one but the owner came through with the quick turnaround. Still awaiting surge protector and inspection but that will happen next week.