Service is always great! Food is fresh and amazing. Trendy atmosphere, always filled with people.read more

I've dined here multiple times and have given this restaurant more than enough chances before…read morefinally deciding to leave a review. There are certainly some good dishes, and the waitstaff have consistently been excellent. Always professional, attentive, friendly, and not intrusive. Unfortunately, the food quality and management experience have been inconsistent enough that I can no longer recommend this restaurant and am bothered enough to write a detailed review. The biggest recurring issue has been the steaks. I have personally sent steak back twice because it was extremely tough and cooked incorrectly, only for the replacement to still be disappointing. I've also experienced the same issue with people dining with me on previous visits. At this point, it feels less like an isolated mistake and more like a consistent kitchen and management attitude problem. Tonight was the experience that finally prompted me to write this review. My parents took us out for a birthday/anniversary dinner, and what should have been a special evening became extremely disappointing.. My boyfriend was initially served an entirely different dish from what he ordered. When his meatloaf eventually arrived, it came so late that most of the table had nearly finished eating. Unfortunately, it was not enjoyable. He described it as essentially a brick of ground beef, seared on both sides, with sauce poured over it. That is not what you expect from a restaurant at this price point. My dad ordered a medium-rare steak. It arrived barely pink, extremely tough, and difficult to cut and chew. He was eventually given another one, which was cooked more appropriately, but it was still very tough. His prawns and potatoes from the first plate were also served cold only steak warm. My mom ordered the butter chicken. Before even tasting it, the texture and appearance looked unusual. The sauce had an almost pumpkin-purée consistency and tasted predominantly of tomato and pumpkin, with very little of the spice, richness, or creaminess you would normally expect from a butter chicken dish--particularly at a higher-end or cuisine restaurant. (this dish is special from a chef who works there, was very excited to try it. I bet he makes it great) For balance, I ordered the AAA beef melt, and it was genuinely very good. So I know the kitchen is capable of producing food that hits the mark. That honestly makes the inconsistency more frustrating. The service from our waitress, however, was excellent. ALL of the waiters/waitresses, EVERY visit have been wonderful! She was attentive, professional, and clearly embarrassed and upset by what was happening despite having absolutely no responsibility for the kitchen's mistakes. We made a point of being polite and reassuring her that we understood it wasn't her fault, and we left her a cash tip directly to keep because we felt she deserved to know that her service was appreciated, she didn't cook the steak. the waitstaff deserve credit as they have consistently been the strongest part of our experiences here, but the repeated issues with steaks, incorrect and poorly executed dishes, cold food, and dismissive management have ultimately outweighed the positives. But what was particularly disappointing was the management response tonight compared to past visits. The manager was dismissive and, at one point, wouldn't even acknowledge my dad. Watching him sit there feeling genuinely disappointed during what was supposed to be a special family dinner, especially after almost losing him and the far drive for them to get here was incredibly uncomfortable and disappointing. After repeated problems with the food, the lack of accountability, empathy, or understanding from management was ultimately what left the worst impression. The bill was around $200 even after a 50% reduction on the steak and the food left uneaten from my father's plate. At that price point, mistakes can happen--but how they are handled matters just as much as the mistake itself. I have worked in kitchens before, so I understand that individual dishes can occasionally miss the mark especially when busy. I've also seen these same dishes prepared properly here, which makes the repeated inconsistency even more puzzling. My impression is that there may be a recurring issue somewhere in the kitchen with a specific person on the grill/prep process, because the problems seem too consistent to be random but it isn't every day. After tonight, we've decided not to return. That is a shame, because there is clearly potential here, and some of the food really is good. But a five-star restaurant comes with five-star expectations, and the food and management have simply not delivered that consistently, and unfortunately to my family not at all.

Being hockey fans, we of course wanted to stop here. We're really glad we did! The food ended up…read morebeing as much of a hit as the sports memorabilia in this place. And that memorabilia is pretty spectacular! Had to get poutine, and no one does it better!

I ordered a bunless Calgary Flame Burger with salad. I thought the beef patty was very juicy and…read morenicely seasoned. The jalapeño slices gave the burger an extra kick. Without the bun, the burger didn't feel heavy. I quite enjoyed it and would come back for more!

Just stumbled on this place as it is just down the street from my hotel ~ what a perfect surprise…read more The servers Danielle and Stu were top notch, the food was perfect, Kelowna Pinot Gris - can't go wrong there. I was just looking for a quick bite after a long drive from Okanagan on route back to Alberta but I landed on a place that felt like I was home with friends and family enjoying warmth, calm vibes and excellent food/service. I will be back many,many times ~Thnx all !!

Top to bottom five stars all the way. We will return for sure the next time we are in Cranbrook…read more The venue is cool as hell, being an old firehouse. The interior has that vibe with the roll up doors. Our server Paul was excellent, being a fellow traveller we had plenty in common despite the 35 year age difference. The food was outstanding in our mind! One small quibble would be that the bread on the beef dip was a bit wide and made it tough to get the bread into the dip. Other than that an easy five star experience that we will be sure to try again while in town!

I walked into this place on a whim. I'm so happy that i did! I had the oven baked lasagna. It was…read more$19 and came with Caesar salad and garlic bread. It was all amazing!!! Veronica, my server, was super friendly and attentive. When I come back to Cranbrook again, I am most definitely going to come here for dinner. Definitely check this place out!!!

Stopped in and got a couple pizzas to go and ended up sitting down instead. The owner was very…read morefriendly and treated us nicely. The pizzas were very well made and had lots of toppings. Nice little place for dinner with large booths.

Food is ok but the amount of French fries they give is a joke I would be embarrassed if I was the…read moremanager to work in a place that offers so little portions The waitress was amazing

stopped for breakfast here with kids and grandkids. Stella gives the chocolate chip pancakes a 4…read moreout of 5. nice and fluffy with crispy around outside. Eggs Benny had Hard eggs but they quickly replaced with runny And tasted good. The omelets were at least a 4 out of 5. We will be back next visit to crambrook

Good food and nice location on the platzl, we saw a deer home up and eat the flowers outside on two…read moredifferent days. Service is good as well, it deserves its rating.

Worth a stop if you ever find yourself in Kimberley ... Located in the Platzl, a handful of steps…read morefrom the world's largest cuckoo clock, this place has a cool vibe, great menu, good service, and really flavorful food. Didn't have any issues finding a table on a Saturday afternoon.

Cute spot with good food! Friendly and efficient service, too. Crispy Chicken Sandwich was filling…read moreand had a great variety of textures that combined for a lovely sandwich taste!

Cool place in an old building that once was a bank... Good…read moreselection of sandwiches, missed having a soup in the menu for these cold days. I took the suggestion of ordering the chicken sandwich as we were told it was one of the most popular items. It was good, but truffle fries felt just like fries... The Sammy steak was good as well, but nothing remarkable.

Not a great experience here overall. We went for breakfast recently. I ordered two eggs, bacon,…read morehash browns and toast breakfast. Hubby ordered the eggs benny. They only give you one slice of toast with breakfast - places that do this are such a pet peeve of mine, ugh! I got poached eggs and there was no butter on my plate or table. And no waitress to be seen to ask for some. I stuck my head out around the server alley and still no one to be seen. Another patron wanted coffee as well. I finally called out and someone came and it still took another few mins to bring me some butter. My bacon was fatty and undercooked. Hubby's hollandaise sauce was gross he said. Also, it was overpriced for the quality. I'm sure there are much better choices in fernie.

This place was almost missed because not listed as a place to eat in Fernie, and part of a hotel! I…read morewas surprised at how good food is, eggs were great bacon yummy potatoes seasoned.service from Tanya was polite with a smile and she made sure we had everything we needed! Coffee okay had raw sugar too amazing!!

Over all not so great other than the view…read more Went for lunch on 07/17/26 There was only one other table. Kinda dead. Server was very good at the start my wife ordered a salad and I ordered a steak burger My wife had The Power salad. They forgot to toss in the dressing. She ordered it after it was served. She thought it should have been tossed together vs add little additions separately on top. She also did not like the brown old Brussels sprouts. Not good in any way. My Hamburger was also served dry no dressing and had to ask for mayo and mustard. We went inside to the bar to finish up our bill and found everyone watching TV. Now that explains what our server was doing. We expected more as this is considered a highly rated golf course among some pretty influential homes. They can and should do better!!!

First off atmosphere is good when you walk in. We had dinner reservations for 630. Dinner was only…read moreserved 6 to 8. We got there set down had some appetizers and we were told immediately that they were out of two items on the menu of which they're only about 10 items. Once we ordered service was not great as the waitress was looking past us and would not come to our table. Food when it came out was subpar for a venue like this. We had brought friends who were looking at possibly buying property and wanted to check it out but the experience them off maybe it was one off, the items were not that great such as the stirfry spaghetti and it was asked to put chicken inside that so there would be a protein. No chicken told about it once we finally got the waitress. She said oh we can go put chicken in it now, but that defeats the purpose if you were cooking a dish to order. Special was a Curry was OK but there was not much flavor at all. In the end, not sure if we could recommend anyone going there