My husband and I have been taking our vehicle to R&D since we first moved to Freeport a little over a year ago. Last year, I knew that the wheel bearing on our vehicle was bad, but I had a dealership not fix it right the first time, another place tell me the wheel bearing was fine, and a third place tell me they had no clue. Talk about frustrated!
Anyway, we drove by R&D and I took it right in and told them what was going on and how I was positive that it was the wheel bearing...and guess who was right? Long story short, they fixed it the very next day in a short amount of time. The estimate was also less than anticipated because our car decided not to be difficult in its older age. I highly recommend these guys.
One last thing regarding Rachel's comments about Yohanna. Obviously there's many sides to a story. Maybe customers were being rude to her first and she got defensive, or maybe she was having a bad day. I know people who work in customer service are held to a really high [unrealistic] standard, but most of us know that in reality, no one is perfect and things happen. The more we realize and accept this truth, the more we could minimize narrow-minded, one-sided complaints.
My experience with Yohanna has been nothing but delightful. She's always very warm, kind, and very accommodating as much as she can be. R&D Automotive is a very popular, busy garage with lots of customers, so there will be times that you may need to wait a little longer than expected to get your car fixed, but as I've said, they've been amazing at always getting us in really quickly.
Naturally, the world can't and won't revolve around everyone who is a customer at any place of business, so try to be kind and realistic. read more