R and M cleaning services did not disappoint. I was in "awe" after I saw my apartment clean. It was so much better than I expected. I only wish I had taken before pictures to show the difference after the cleaning. I do a lot of frying in the kitchen and they took off all the grease and they even took off the burnt parts on the drip pans; they looked brand new!! They took the stains off the carpets in the halls and bedrooms left by our cats. The blinds and windows were washed and so were the walls. The fireplace was cleaned too. Ramon and María were wonderful to work with. Very nice people as well as professional. We were able to set-up an appointment within a week of contacting them for services. If you are looking for cleaning services, I highly recommend R and M. read more

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We have used Ramon and Maria's Cleaning services from almost their start over ten years ago. We have never been disappointed. They treat our home as if it were their own. I love returning after they have cleaned our home and finding it immaculate. They communicate well and are easy to work with. I have recommended them to friends and will continue to do so. read more

I hate writing this because I have enjoyed working with Ramon and Maria for several years now, but I feel people should know my opinion has changed substantially. Ramon and Maria are great people, but unfortunately they are having staffing issues like many are in this econony. In the last year we have had constant issues such as: They lost our house key (I didn't know if one of their staff ran off with it), several broken items that aren't reported, scratched stainless steel appliances, work half done, and the final straw was a piece of my gas stovetop that ended up in the garbage disposal and almost broke it (and their staff reassembled the stove without it). They just aren't the company they used to be and I couldn't rely on them any longer and it makes me sad. I hope they turn the corner and get back to the high level of service they used to offer, but for now they have some challenges to overcome. read more

To start, I have not used this company. The two stars is for poor communication. A couple of weeks ago, I called to inquire about cleaning in our newly purchased home. A very friendly person returned my call the next day to say they need to come look at the house to determine cost. I said I would call back in a week when I have access to the home after closing. A week later I called to leave a message that I now own the home. A day later, no return call, so I left a second message and waited 2 days. Again no return call. Wondering if my messages were getting though, I called a third time and spoke to them (they mentioned getting my messages). They agreed to meet me at the house at 5:00 yesterday. They did not show up and did not call. I traveled 200 miles (as I mentioned to them) to meet him. Thus, I was thoroughly disappointed that no one would call in advance or even afterward to followup. Now it makes sense why my other two calls went unanswered. I get the feeling they are so busy that there is no time to return calls. Not good for business. We chose another far more responsive company who showed up on time this morning and called in advance. read more

I have been using Ramon and Maria for a year and a half and at two different properties, my own home and my rental unit. You think I would stop being surprised by now with their quality of work, but I am not! Every time I have them clean I am amazed at how great everything looks. I have them come once a month to my home that only my husband and I live in. Some months I think "My house doesn't even look that dirty, do I really need a cleaning?" and then I come home that evening and realize, whoa, yea, things don't normally sparkle like this. It's worth it, every single time! They are thorough, and rotate around my home so one month they'll clean a shelf here, the next month, that shelf isn't really that dirty and they've cleaned a different shelf in the house. I never have to pick up a duster myself, which is fantastic because my husband and I both work full time. They find things to clean and make every dollar worth it. We have our first baby on the way this spring and I know I will be so grateful for the help Ramon, Maria, and Crew will bring. I refer these guys to all my colleagues, friends, and family! read more

Ramon and his crew have cleaned our house twice now. There is no phone tag...once you text them they respond same day. We have a 2-story large house and the deep clean was deep...over 6 hours (!). Great job...though you do need to vacuum under beds and furniture yourself and windows are extra. The people working are very pleasant...a very good experience with this service! read more

I highly recommend Ramon and his crew- they have been coming for two months now and are timely, thorough, friendly, and trustworthy. I have a large home and found their prices to be extremely reasonable- and they have proven to be a great value- they do an amazing job! Definitely call Ramon- you'll be thrilled with the results! read more

Similar experiences to Brad and Roadie. Pleasant to talk with, but I'm still waiting 45 minutes after our scheduled appointment time for Ramon to Come by and provide an estimate. Tried to text (indicated as the preferred method of contacting them) and call to see if they were still coming and no response. read more

Ramon came to our house to give me the most competitive quote, set a date and time, but showed up about an hour later than expected. When they got to the house, him and 6 other ladies went to it. We moved into an "as is" home, and just finished some pretty major renovations so it was a mess (mold, rusted fixtures, dust everywhere, dirty inside cabinets). They made it look sparkling clean, put almost everything back the way it was in the cabinets and drawers, got some pretty nasty mold out the showers, cleaned the outside windows, but neglected a couple small spots for dusting and broke off a light fixture attachment. Overall, everything was done very well, and Ramon did a final walk through before the job was done. You're not going to get 100% perfect for cleaners, but these guys are pretty darn close. read more

Shwee and Jackie This is my second time to hired Ramon and Maria to cleaning my rental home they did excellent job again. I'm extremely satisfied with their service. One will never disappointed with them. They're honest and very hard working people and the rate is very reasonable. read more

After using their service for some time, the last day Ramon cleaned for me he yelled at his staff, rushed through my house, then imploded and stopped coming to clean for me . I don't know what's up, but it left me in the lurch. read more

Hello, I am a Real Estate agent and have struggled with loyal, honest, and hard working people. I am extremely pleased to share that this company has been amazing and got me out of a jam on homes needing deep cleaning many times. They are detailed and do a great job! They are honest and their prices are extremely fair. I have been using them for about 1 yr and use them on my personal home as well. Things are moved, baseboards are cleaned, fans, stove and microwave are shiny. I have no idea what products they use but my home sparkles and water spots are always removed. It is hard to find great workers and I would highly recommend them to anyone looking for superb service. read more

I hired them to clean my house and they were so great to deal with! Very friendly exceptionally punctual and very meticulous. I'm so impressed with there services... Definitely would use them again. read more

I recently use Hernandez cleaning service and have to say they went above and beyond my expectation . I can honestly say they take pride in there work and make your house look amazing . I was super impressed how they cleaning everything from baseboards, blinds , windows inside and out , and not to mention my fridge and washer and dryer machine . I feel like they under charged me for their excellent service!! Great price for service read more

After moving into a new place that the landlord didn't have cleaned at all before moving in we knew that we would have to hire a company. I decided to go with Hernandez cleaning services after getting immediate information and having extreme flexibility with my busy schedule. As it was my first time hiring a cleaning service I wasn't really sure what to expect... I came back to my place a few hours later and the entire place was sparkling clean. Ramon walked through with me and showed me everything. Even the balcony was clean which I didn't even care about, but once again they went above and beyond. Flexible, affordable, honest, and friendly. What more can you ask for? For as long as I live in Reno they will be my go to and an honest reference to anyone that ever needs a place cleaned. As I rarely write reviews, Hernandez Cleaning is one worth sharing with everyone! read more

This service was amazing!! Our house was absolutely a mess and they cleaned every single inch of it. They went so far beyond what they needed to do on the house, they cleaned dishes and even swept outside. Would 100 percent recommend them to anyone. read more

No surprise here just came home after having Hernandez cleaning come out and my home looks amazing!!! Roman and his crew always go above and beyond any expectations I have!! They have definitely earned a customer for life!! I have said it once and I will say it again if you want amazing service, phenomenal cleaning all at a fair price call them you won't regret it! read more

We have enjoyed the clean house the Ramon and Maria provide us. I love these people. They are dependable, trust worthy and super nice. Our dog loves them too. We have them come once a month. I wish I could afford them every week. They mop, dust, vacuum. They even cleaned my oven. They even make toilet paper roses in the bathroom. The kitchen and bathrooms are spotless. I highly recommend this company. read more

Thank goodness for R&M House Cleaning! We've been using R & M House Cleaning once a month for five months. We're very happy with their service and reasonable prices. Ramon, Maria and family get our home white glove clean! The best cleaning service we've ever had. I don't know how they get our stove and fridge so clean and streak free. We have custom travertine counters that came with the house and require special cleaner and care. Ramon and Maria are respectful of our needs and our home. We highly recommend R&M House Cleaning to family and friends! :) read more

Hired Hernandez Cleaning Service to clean my son's rental house in Reno before a graduation party. Four UNR boys live there so it needed a lot of cleaning to say the least. The crew scrubbed and cleaned and even organized the pantry. They were so thorough they stayed longer than originally quoted. Thank you for such a wonderful job! read more

I have been a customer of Ramon & Maria's for a very long time. I had to go through a lot of other cleaning companies to finally find one who does the amazing job that I have always wanted. I always know what I will get with their service- every time. Thank you! :-) read more

Been using their services to clean my house every three weeks for the past two years. Great service - always leave the house perfectly clean. Highly recommended! read more

I couldn't be happier with the move-out cleaning Ramon and Maria and crew did in my rental. I will definitely use them again and plan to set up regular cleaning of my new home. Thanks again R&M you are the best. read more

We've been using Ramon, Maria and crew for several months now and couldn't be happier! They are extremely thorough and professional. It's always hard to let someone in your house to clean without you being there, but I completely trust Ramon and Maria and their crew. They care for our home like it is their own. I highly recommend to anyone who is needing a thorough cleaning! read more

ZERO stars for this cleaning company due to the lack of professionalism and very disrespectful mannerism of the employees. I scheduled them for a move-out clean two weeks in advance to make sure they would be available. However, come the day of cleaning... THEY NEVER SHOWED UP! It took me over a hour to reach someone on the phone in order to figure out what happened and their response was "oh sorry, you weren't on the schedule". I then asked for a significant discount for my inconvenience and they became extremely rude saying "they don't work for free" and to find someone else who would even though all I was asking for was a decent discount. I highly suggest paying a little extra for a different cleaning company that would actually show up to the scheduled appointment. read more

Called and scheduled an appointment for a quote no call no show after requesting a quote via website disappointed especially with all of the outstanding yelp reviews read more

We have hired cleaning services for over 15 years and Hernandez is by far the best. They are puctual, fast, freindly, and a great value. If you want it done right the first time, this is the go to service. read more

Ramon came out to give us a bid to clean our house on a weekly basis. He showed up 45 minutes late without providing any notice. We thought he was a no show. When providing estimate, he did not take any notes or provide much information. He left saying he would check his schedule and would to give us an estimate by the end of the day. We did not hear back from him again until three days later and only after contacting him. His estimate was by a text message only with a price. His cleaning charges were very high and almost double that of other bids we received. We can't provide any feed back on how well they clean, but it's obvious that professionalism and punctuality and are not their strong suit. read more

Hernandez Cleaning Services cleaned our house for us after a move and I cannot recommend their services highly enough! Ramon and Maria were very professional, scheduled a cleaning the day after we called, showed up on time and really put in the extra effort to get our home looking great. They cleaned the showers (and got rid of hard to clean soap scum), washed the walls, cleaned the oven and the stove, cleaned out all of our cabinets, washed windows (even though that was not part of the job), cleaned the fire place, and dusted everywhere. We were so impressed! We've had other cleaning services and Hernandez Cleaning Services is by far the best company that we have used in Reno. Give Ramon and Maria a call; they do an awesome job. read more