Wow, that was fast. And (OMG) it was done right. **AND** (get this) I didn't break the bank to get…read moregood customer service! Isn't that what it's all about?

Placed pressure valves on our washing machine valve to stop water knocking…read more Very efficient. Very knowledgeable. Very prompt. Fair price. Highly recommend.

RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the…read moreprior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company.

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others…read moredon't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service.

This is a long overdue review. So far, the best service I ever had. I hired them first to install a…read morenew water heater in our home. The water heater was under warranty so I was just looking for someone to install it. Not only they installed the water heater, they also accompanied me to haul the water heater from Home Depot and installed it the same day. He also did stuff that the previous installer did not do like sealing some tubes, etc. They gave me the best price among all those who replied. The next time I hired them was because of the clogged kitchen sink. Unlike others, they did not stop until they resolved the issue to the point that they had to cancel their other appointments on that day. They had to dig and replace a very old sewer tube. They did this step by step. The best thing is that with all the efforts and time they did, they reasonably charged for their work. In all their dealings with me, they have always been professional and on time. These are really nice, honest, and helpful people. Just today, I recommended them to a friend.

The guys at Zip to Zip Plumbing came to install my new gas water heater. They responded quickly to…read moremy questions and helped me choose the correct water heater. They came out to my house quickly, were very professional and their cost to install was very reasonable. I already recommended them to friends and family and have a family member who will need a new water heater soon. Thanks again Zip to Zip!!

Trusted professionals all the way!…read more We had a leak in our downstairs bathroom which was clearly caused by the master shower directly upstairs. We initially called in another plumber, and he and his boss felt very strongly that a hairline crack in the pan of our master shower was causing the issue. They came back with an estimate of $7,000 to redo the entire master shower (and vanity). What? We called Bommer Plumbing for a second opinion and boy, are we glad we did. Jim arrived right on time and he worked with my husband and me to troubleshoot the leak. He spent close to 90 minutes at our place. Long story short, the culprit of the leak was worn caulk along the top of of the master shower basin, NOT a hairline crack. We all cheered when the source was found! We saved thousands of dollars with this (accurate) diagnosis. And he even pointed out a potential issue with the electric source for our downstairs bathroom fan. Jim was knowledgeable, professional, courteous, and hilarious. We were cracking jokes like old buds. He was awesome! And office staff is super friendly. They keep you apprised of your plumber's whereabouts on the day of your appointment. They even send a picture of your plumber so you know what they look like ahead of time. This was a great touch and much appreciated, as you can never be too careful these days. I cannot recommend this company enough. Don't do what we did and call Bommer Plumbing second...call them FIRST.

I have used Bommer on several occasions and should I need a plumber again, I'll call them…read more Their service has been excellent from the first call to completion of the job. I've recommended Bommer to friends and family, which I don't often do, but when you find a company that does it right, why not?

AMAZING. These guys are EXPERTS. Had an emergency flood from a big leak in our old back flow valve…read more Called Aqua and they were here FIRST THING the next morning (life savers) with the exact part we needed. They had seen the video we sent so they picked up the part beforehand; no need to run out and purchase. They take care of pulling the necessary permit for us and file it online with the City. Finished this big job in one hour! Water again! Superb and knowledgeable service, we love you Trevor and Don. Excellent work. Also thank you to Casey for putting us at the head of the line since we had to shut off all the water to stop the flood!

Very professional fair price to be honest and the plumbers were in and out and to be honest we do…read moreneed some work done on our house and they gave it to us straight! We are looking into other options for our house as well! We just can't keep paying out-of-pocket like this even though the price was fair. Everyone else could've charged us a lot of money and believe me I looked around. The plumbers Anthony and Trevor were very professional and honest about our house ! after a while ... You can't keep doing patch up jobs on older models homes !!!! But we were able to get something done. So I'm thankful for that right now . Now the real work begins!!!

Tom McGonigle came to our rescue with leaks everywhere. We are so grateful for him being able to…read morecome right out to us same day and he just jumped into action. Within a few hours, he had everything done and dried up! We now have the peace of mind that our system will be running better. Recommend them in a heartbeat. Professional and spot on, clean work.

John is the one mainstay here in our town. Everyone uses him. He spent the entire day with me today…read morein this horrible rain storm and installed another toilet. Cleans up perfectly afterwards. Believe me when I tell you. After all I wouldn't s--t you.

Fantastic plumbers. On time, great work and price was in line with all quotes received. Would give…read moremore stars if I could. If any of my friends/family ask if I know a plumber, I always recommend these guys. When I'm ready to add a second bathroom, they will be my first call!

I wish to be fair. Williams sent a thorough estimate after about two weeks, I assume because they…read moreare quite busy. To elaborate further, I did not choose to use their services, but I would indeed recommend them as worth considering as a trustworthy company.

Michael was very helpful in getting my water heater replaced. He explained the different options…read moreand presented his professional opinion as to which was best. I definitely recommend his services.

Impeccable customer service. Very knowledgeable. Arrived promptly for appointment and resolved the…read moreissue quickly. Highly recommended!