They are fraudulently putting Inspection Stickers on vehicles that do NOT pass inspection and are…read moreNOT safe to drive. Have been reported to Jackson County State Police, and WV Attorney General Consumer Protection.

This truly is as good as it gets. Overall very comfortable experience. Mike is very friendly,…read moreinformative, trustworthy, and patient. I will most definitely be a repeat customer and referring Tincher Auto to everyone I know.

From the owner: Retail sales of used cars, trucks, suv, and vans.read more

Worst experience Ive had with any business. This place is a money trap. I was sold a used car here…read moreand assured they sell good quality cars. When my car started having problems a few months after purchasing I went in to get some answers and some help. They offered no realistic options other than trading for another problem and took no accountability. When I wasn't satisfied with what they were offering they just Say sorry about your luck. I've done nothing to these people but help them and now I'm being ignored. Makes me sick to see this sprawling business in the middle of my city. I've seen many other bad reviews like mine. I don't know how they are allowed to operate.

Went online and was looking at vehicles really just for fun not in buying mode right now just…read morelooking . Again came across Nourse on a vehicle that I clicked on and just looking at the pictures. I never contacted them in any way. Again the same as a few years ago I get an email saying they could not help me sorry. Help me I never asked for help. I never applied for a vehicle loan. All I did was look. LOOK only. My credit is still in high 800's and if I wanted a vehicle I would get one but this company has done this to me personally 2 times and several years apart. I do not understand why or how or if this is their way to get you to contact them and then they charm their way into you coming in. I don't know. Im not amused.

Awesome people do deal with. I have to say it was the best experience I have ever had buying a new…read morevehicle. The sales man the internet sales person and the finance manager were all wonderful. Highly recommend this dealer to anyone. Jason

2023 2500HD diesel was in "limp" mode; even though the diesel mechanic went home, Calib told me to…read morebring it in (since we were traveling for holidays ; already 5 hours in and 5 hours to go;).. The team fixed the truck (which was under warranty, but the whole time allowed out 2 dogs inside with us while it was cold. the whole staff was very thoughtful and took care of us during a very stressful time. we would travel from our house to trade in or trade up on our new vehicles because of their above and beyond service. Thank you staff, calib and Joe Holland.

I am a fan of I-77 Ford. I bought my car here, I get my car serviced here and I trust the mechanics…read morehere....that is the biggest reason I like this location is because the staff is friendly and very helpful. This is where I am definitely going to buy my next ride!!! I Love strolling on the lot enjoying the beautiful cars and even test driving a few. In fact, this weekend they are having an open house and $20 is donated for charity per test drive.

Passing through and realized an issue with our Expedition. The team inspected it almost immediately…read moreand corrected the issue that was overlooked/ caused by a recent service at another Ford Service Center. Friendly, timely and excellent service... thank you VERY much!

We worked with Christina Riggs, she was awesome. I explained to her what our needs were and within…read morea couple hours she called me back with a vehicle. We took the car for a test drive, while we were out I called her asked her to have the paperwork ready. We did the whole deal in an hour. Record time. Thanks for the best car purchasing experience we have ever had. Dinah and Chester 2/15/2021

We live 420 miles away from Glockner HTCDGJR of Portsmouth (4-hour one way drive). We pursued a…read moreGlockner Certified Used vehicle purchase based upon online ads at Autotrader and Glockner websites with an advertised list price of $28,989. The price was the same on both websites. Both ads included a $699 Glockner Guarantee Certificate (attached) which indicates in all capital letters that it is INCLUDED with qualifying vehicles: which this vehicle was. Per Ohio law, any advertised price for a motor vehicle represents the full price including all costs to the consumer except tax, title, registration fees and documentary charge. So, by law the Guarantee had to be included. We had asked our salesperson (Dave Peck) to remove the $699 Guarantee and provide a credit o the list price of the vehicle. He indicated that the cost was not optional and could not be removed and was already included in the price of the vehicle. This information conforms to Ohio law. We then moved on to the financing office (Stephen Russell) the vehicle cost was listed as $1,000 more than the list price. It also included an added line item cost of $699 Guarantee. He admitted there was a $1,000 "mistake" and corrected the mistake however he refused to remove the added $699. He stated it was not included the List Cost; it was an added cost. He advised us to walk away from the deal if we did not want to pay the additional $699. I told him that I couldn't believe that we were the only customers to have ever complained about their false advertising - he shrugged his shoulders and indicated that we were not the first customers to have complained and added that "everyone has the opportunity to walk away from a deal." As we had already invested 6 hours of our day with the trip out to the dealership (and still had another 4-hour drive to get back home), test drive and waiting for paperwork to be reprocessed, we reluctantly moved forward with the purchase. The next day, we reviewed the paperwork again and discovered an undisclosed added cost of $70. When we called Steve, he indicated that he was unable to determine what the cost was. He became very defensive saying that it had nothing to do with any Glockner process. He blamed it on the bank "likely mis-allocating a loan origination fee." He said that he would contact the bank and try to figure out what it was and would call me back. In the meantime, I checked with the bank and confirmed that they did not have a loan origination fee. Upon his return call, he indicated that it was another Glockner error related to non-reimbursed tax based on the $1,000 error noted above. He advised that we would be reimbursed via a check they would put in the mail within the next couple of days. Later that day, I called the Used car Sales Manager (Jeff Doak) to discuss how we were misled by Glockner's false advertising of the vehicle list price and frustrated that we experienced multiple financial "mistakes". We felt that it was an entirely unprofessional transaction and they seemed to operate very unethically. And, just like the finance person, he simply said that we should have walked away from the deal. I told the Manager that we believed that the Glockner team's actions were not only unethical but also illegal - and that there are Federal and State laws to protect consumers from exactly what Glockner did to us. I told him that I would endeavor to write as many candid reviews online so that I could warn others what to expect/look out for if they deal with Glockner. I advised that I would also be contacting several agencies to look into their business practices. He replied that I could go ahead and do that and that Glockner has been around for 100+ years; and indicated that they don't break any laws. I replied that I understood his position, but did not agree. False advertising is a violation of consumer protection laws.The car-buying experience that we encountered is the epitome of why there are these types of consumer protection laws. Glockner did not honor their advertised list price. Buyer Beware!

Our 22 Explorer was bought new with 30 miles on it at Dutch Miller. It had 30,000 miles on it and…read morethe shocks wore out (junk). We took it to them. They wanted to do a diagnostic on it and i told them I want paying for it. They checked, it was the shocks. She said she'd order them and let us know when they were in. In the mean time these were eating the tires off our vehicle. I called them a month later and she said they were on back order. Wrong! We called and could pick a pair up that day. She told me hopefully they'd be in, in a couple days. The next day she called and they were in, imagine that. We took the ventricle out and they put them on. Our tires were ruined, good tires. We went elsewhere to get tires, $900.00 for the. All because of DutchbMillers ignorant worker not ordering them till I called. I would take a tricycle there to be worked on. They have screwed us over and over again only because we were told the warranty would only cover where vehicle was bought. Never again. Do not take your vehicle there to be worked on, they are clueless. Don't but from them. Ford Motor Co and attorney general has been contacted on this group. They need closed down.

From the owner: Thanks for stopping by! As one of the newest additions to the Dutch Miller Auto Group, we are…read moreexcited to bring friends and family pricing here to the greater Ripley area. Please feel free to look around; we have information on recent community and charity events, exclusive vehicle demos by our knowledgeable sales team, and live inventory and service discounts. Schedule your Ford maintenance visit in just a few clicks, or find the perfect accessory with our easy-to-use parts finder. We look forward to providing quality service to all of Jackson County and beyond.