I ordered tires from Tire Rack and had them delivered to Monroe in Johnstown, NY. Then scheduled to…read morehave them installed. That was pretty smooth. I took the day off of work on a Tuesday to have them installed. It took longer than expected, but I had no where else to go. Tires were mounted , balanced, and installed and I was on my way. The next day I was on the highway and experienced a considerable amount wobble from the tires not being balanced properly. So, I called Monroe. Mike answered and acted annoyed that I was calling. He explained to me that he could not get it in until Friday. I asked what time. To which he said early morning. I asked what time do you open. He said 7:30. So, I said ok I'll be there at 7:30. He rudely responds that I can't come that early. I said ok, well what time works for you. He said between 8 and 8:30. I took more time off of work to return so that they could complete the job they were supposed to do originally. I showed up at 8:15. Mike greets me with his cheerful attitude (being sarcastic - he's always miserable) and asks if I was leaving the vehicle. I said no you told me to come between 8 and 8:30. To which he replies and explains to me that he has 4 vehicles ahead of mine and he could not get it in until noon. So, I left. I returned again at 12 and they balanced the tires and I thought I was done with Monroe. Will not be taking any cars back to this shop ever again. Mike is a miserable, rude person and should not be fielding calls or have any contact with customers.

I have had a lightbulb issue twice and they have been very accommodating. Both times they have…read moregotten me in and taken care of in a timely manner.