Amazing customer service and makes you feel comfortable. Nice feeling when you work with…read moretrustworthy people.

Always honest and fair. Free estimates. Never had an issue over 7 years of going. Best to call and…read moremake an appointment from drop off and pickup. Not really a place to sit and wait.

Ahhh hell nah doesn't like to give receipts and racist find somewhere else to go for quality work.read more

I made an appointment for an inspection and received confirmation that the appointment via email…read more When I got there for the appointment, the guy told me they were busy and it would be an hour or more before they could get me in. I asked him what the point of making an appointment was. He was dismissive and told me anyone could make an appointment anytime...? I just left. I understand being busy, but why make an appointment for a specific time if they can't accommodate that? Very poor business practice.

Today they tried to charge me $1150 just to change a small section of exhaust pipe. Meanwhile they…read moremade me wait over an hour as they stood in front of the car gossiping. While it took less than 5 minutes to actually look at it and know what needs to be done. They tried to scam me out of a full exhaust system, as well as new tires even though my tires are new.

Uncommonly honest and very capable auto service.read more

This has to be the worst garage I have ever had to deal with. We left a car here for a diagnosis &…read morerepair, 3 MONTHS of calling, waiting, & the run around, they finally tell us to take the car elsewhere if we want it repaired. This was a daily commuter car, meaning a small fortune was spent on taxi rides, rides from others for work, ext. Just to be given a attitude & told go elsewhere if we can't wait any longer. If I could give this company 0 stars I would. The horrific attitude & absolute carelessness is next level trash.

My Wife and I have been doing business with Phil and Laurie for over 20 years. Phil is a very…read morehonest man with mounds of integrity. When he repairs something he shows you the part that is broken before he orders the new one. I can honestly say for all these years, I have never had to take any of my vehicles back to him for warranty work after he does it the first time. Phil I thank you for all your years of hard work you have done for Kim and I, and look forward to many more. The best in Gloversville, NY!!!!

I ordered tires from Tire Rack and had them delivered to Monroe in Johnstown, NY. Then scheduled to…read morehave them installed. That was pretty smooth. I took the day off of work on a Tuesday to have them installed. It took longer than expected, but I had no where else to go. Tires were mounted , balanced, and installed and I was on my way. The next day I was on the highway and experienced a considerable amount wobble from the tires not being balanced properly. So, I called Monroe. Mike answered and acted annoyed that I was calling. He explained to me that he could not get it in until Friday. I asked what time. To which he said early morning. I asked what time do you open. He said 7:30. So, I said ok I'll be there at 7:30. He rudely responds that I can't come that early. I said ok, well what time works for you. He said between 8 and 8:30. I took more time off of work to return so that they could complete the job they were supposed to do originally. I showed up at 8:15. Mike greets me with his cheerful attitude (being sarcastic - he's always miserable) and asks if I was leaving the vehicle. I said no you told me to come between 8 and 8:30. To which he replies and explains to me that he has 4 vehicles ahead of mine and he could not get it in until noon. So, I left. I returned again at 12 and they balanced the tires and I thought I was done with Monroe. Will not be taking any cars back to this shop ever again. Mike is a miserable, rude person and should not be fielding calls or have any contact with customers.

I have had a lightbulb issue twice and they have been very accommodating. Both times they have…read moregotten me in and taken care of in a timely manner.

If you are looking to have something done to your 4x4 vehicle this is the place to go…read more Ivan is honest, straightforward, and knows his stuff. He re-geared and cleaned up a Ford 8.8 and HP Dana 30 for me and did a great job.

Regeared my axles and installed lockers almost ten years ago on my truck. Never had any issues and…read morewas a good guy to deal with. Glad he is still in business

A great bunch of local guys that are honest and provide great service !! Thank you so much !!!…read more Sincerely, Susie Maye and best prices around !

Had a bad valve stem try to screw up my weekend plans, but these guys fixed it in 30 minutes,…read morecharged me half what I thought it was going to cost (Cadillac parts :( ) and even checked and inflated the other 3 tires. The dealers don't do that anymore. All the employees were polite, profession and helpful. I highly recommend. I won't go anyplace else