Nick, Austin and Adam are the best. Our AC just decided it wanted to act up Friday night. We have a…read more2/10 Warranty and they contracted out the work to Big Bear. I called first thing Saturday morning. While they couldn't come out till Monday morning, they did. offer some advice in the meantime. Monday morning big Adam and Austin came out and within one hour had located & repaired the first issue. They would need Nick to help out the next day and put in the work order. 2/10 decided they wanted to farm it out to another company for the electrical but I called them to keep Big Bear. Nick came out and within 1 hour had the issue fixed and now I'm sitting in cold AC once again. If you need your AC worked on, these are the guys. Hands down. Give them your business and you won't regret it.

CAUTION!! BE AWARE!! Please read my review before hiring…read morethis company. Mark and his brother came by 8/15/26 to tie in some new ductwork. After about an hour they were gone. They didn't tell me they were leaving. I saw their truck gone and texted him. He said he had to go get a part made for the job and that he intended to come back. If he wasn't coming back he would call me.(Why wouldn't he come back)? He never showed up after that and never called. He would not answer my texts. I called his shop and Amber told me that something had come up. I've been trying to get a hold of Mark and he does not respond to my messages. He finally texted me 8/19/26 that his phone was turned off I asked when they would return, no response. I told him if he didn't want the job to just let me know so I can find someone else. No response. I called the shop and spoke with Amber. She said she would reach out to him and call me back. Nothing. It's how 9/7/26 and still haven't heard back from anyone. My parents had the same experience with this company. My dad has been trying to get a hold of Mark to look at the fan on the unit, as it's not working properly. Mark won't respond to my dad's messages and does not return calls.(Unit and work is still under warranty). This company does not take pride in its customer service and its obvious. VERY UNRELIABLE!! The BBB won't even give them accreditation because they don't respond to customers' negative reviews. Pay a little more and get good customer service and completed work!!

We were referred to Fix Right through our home warranty company for replacement of a gas water…read moreheater. They showed up on time. They completed the work on time. They did a very good job (excellent workmanship). We will gladly use them again for other HVAC or plumbing issues. For the portion of the job they did that was NOT covered by our home warranty company, I felt their pricing was fair, but on the high side. But again, the quality was good, and we will happily use them again.

Normally we are not happy with many of the repair people. I called Carol, a lovely person, who sent…read moreOctavio out to fix my air conditioning. She was kind and considerate. I am sure she is very busy, but she took the time to get Octavio out ASAP to fix my air. I appreciate this as I have had breathing issues and go to the doctors more than I am at home. Octavio is old school. A very nice gentleman who works hard and gets to the root of the problem. He is clean, kind and respectful. May I add that he is not weird. I always have my son with me as there have been some real odd people doing repairs. Octavio is very normal. Thank God. We enjoyed talking with Octavio and would highly recommend Fix Right and Octavio. Thank-you, so much. Carol even said, if you have any issues, please let us know. Could not ask for more!!!

I used Ricks Service for the seasonal service of my Mastercool AC on my rental home. Being out of…read morestate, I relied on the professionals to service and maintain the unit as agreed upon. This was not done. It appears the water was simply turned off and on, but no cleaning or maintenance was completed. Some problems were actually created by the service. Here are the issues I found after having a "professional" examine the unit. Here is a list of the issues I have with the service work that was done very poorly, and even damaging. 1. As the tenants were moving out, I went by and saw the ac was leaking water bad. They were told the pan was rusted so that's just how it was. In looking at it, the pads were clogged and never cleaned nor changed or suggested to be done. I had asked specifically for this to be checked and changed if needed. A rusted out pan was not the problem nor was a solution provided. This situation resulted in a large amount of water and leaking water daily. 2. The overflow hose was directed to spray directly into the fan, which makes no sense and can create so many issues, including rot and rusting of the AC unit, ducting, and surrounding structures. 3. Almost 2 inches of dirt and silt was in the bottom of the tray. There is no way the accumulation occurred within 3 months time. This shows it was not cleaned out, and I wonder if it ever was for any of the previous service calls. All of this resulted is very low airflow, water wasted and potential damage to many aspects of the home. I do not see any way these are remotely acceptable, and they are actually negligent. I feel these are very strong reasons to leave an appropriate review, especially as I was never contacted back for an explanation or attempt to rectify

we waited two weeks on an estimate and never received one: multiple phone calls, a site visit,…read moremultiple emails and texts. Based on our experience, I'd find someone else...very unprofessional.

Jason is Exceptional! His level of clarity in communication…read moreis superb. He was thorough in his assessment and documentation. Everything he found and did to fix our air conditioner was explained completely along with before and after photos. The Customer Service and Professionalism we recieved from the main office and Jason made us feel heard, taken care of and wanting to continue a future relationship with this company as we continue to service our air conditioner annually. Thank You again -Kristie Laskowski

My cooler quit working today, right after it filled my house with smoke. The motor had blown…read more Brothers was able to get in right away. The technician, Jason, was great. He got everything replaced and up and running. Customer service was great from everyone and I really appreciate them being able to help me so quickly.

Williams was apparently bought by Signature Plumbing or as the person who answered the phone at…read moreWilliams "they are partners with Signature." Well the cost of setting up a cooler went from $150.00 with Williams to over $400.00 with Signature. Needless to say won't bother with Williams Mechanical or Signature Plumbing. Be careful.

We spent 35k to have Williams Mechanical replace three units three years ago; we had a very…read morepositive experience with this transaction. Annette and her team were responsive, their quote was competitive and the work was completed on time and well done. Because of this experience, we continued to use Williams for all of our plumbing needs. The last couple of experiences with in the last year have been less than positive (apparently they weren't able to keep plumbers for a period of time, so there was difficulty getting them out for plumbing jobs, long response times, multiple visits to complete one job), but because of our initial experiences, we continued to use Williams Mechanical. I contacted the office this week to request someone to come out due to an urgent (not emergency) plumbing issue on a part that Williams Mechanical had previously replaced. The office said they "couldn't find the paperwork" for the job (despite me having the invoice in my hand). I e-mailed Annette (owner) and she replied saying that she would get back to me by the end of the day - she didn't, nor did the office. I waited two days, then called and e-mailed the office and Annette again - no response. I again waited another day and e-mailed Annette again - no response. We are now 5 days out from when we initially contacted Williams and have an emergency plumbing issue. If you had asked me three years ago, I would have given Williams Mechanical 5 stars without a doubt. Tens of thousands of dollars of business and three years later, my opinion has completely changed. If you are looking for a responsive company who values your business, I can't say that you will find this at Williams Mechanical.

The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

Let's begin with who shows up to work at your house. It's always a gamble letting someone you don't…read moreknow inside your home that being said Ron and Erin are probably some of the most decent, professional and hardworking individuals you will ever do business with. They showed up on time did a quick survey of the area in need of work, figured out what was needed and got the job done. A few hours later I had a new water heater with all new connections, drains, straps and most importantly hot water. I got at least 4 other quotes and there's was the best for the job. Includes a two year warranty so thats a plus all others only offer one year. Would definitely recommend Flo pro for any plumbing or HVAC needs. Amazing company, great service very professional, reasonable and responsible.

Great service, quick work, on time abd made the whole process headache free!…read more Prices were very fair, much better than the other big names I've used in the past Recommended!

JP Plumbery did the HVAC work on my parents new build a few years back so we were referred to them…read morewhen our heater started giving us issues this winter. Our heater was 20+ years old and we've been wanting to switch from a swamp cooler to refrigerated air for some time now. We decided to pull the trigger and did a full replacement of both units. They were extremely competitive when it came to pricing, another company was going to be significantly more expensive when we were just looking at the heater repair/replacement. Cody and Dylan were the two service techs that replaced the units and were great to work with. The first day they arrived they were very thorough in explaining the process and what to expect over the coming days. I didn't feel the need to check in with them because they would check in with me when they arrived every day and throughout so they could update me on the progress they were making. With the change in weather I've used both the AC and heating unit in the last couple of weeks and both are working great! I would recommend JP Plumbery to anyone in need of their services! Joe

They were great- used them for years, then they were bought by signature plumbing, you guessed it…read moretheir quality "went down the drain" See signatures reviews- nuff said