They thought they could repair they didn't don't get me wrong nice guys but no it wasn't even close…read moreto being repaired. They found codes and they gave me a list of things to get repaired or replace a mile long still riding fine thanks but no thanks years ago mechanics were better smarter and actually worked believe me they are 10 times better than Hertrich of Dover those guys work in a terrible building

I booked an appointment twice for a simple vehicle inspection and nothing happened, what's the…read morepoint of an appointment when all you do is wait. would not recommend, better off going somewhere else to not waste your time.

I've used them 3 times, and the auto shop said never change them; they are easy to deal with.read more

My experience with Empire Auto Protect has been extremely disappointing…read more After trading in my vehicle, I contacted Empire Auto Protect to cancel my extended warranty. I was told I would need to provide a copy of my bill of sale before they would process the cancellation. Because the trade-in documentation is embedded within my purchase contract and contains sensitive personal and financial information, I explained that I was not comfortable providing it and asked if there was an alternative form of verification. Instead of working with me to find a reasonable solution, I encountered customer service representatives and a manager who were rude, dismissive, and unprofessional. While I was simply asking questions about the company's cancellation policy, my calls were disconnected multiple times without resolution. Customers should be treated with respect, especially when asking legitimate questions about a contract they purchased. Requiring unnecessary documentation containing confidential information, combined with poor customer service, made this an extremely frustrating experience. I hope Empire Auto Protect reviews both its cancellation procedures and the professionalism of its customer service team. Based on my experience, I cannot recommend this company.

I was referred to Melvin's Garage by a friend. I used to use Patriot Auto and when they closed…read morethe Dover Shop I have had a terrible time finding a trustworthy shop. From the minute I walked in, I could see this was a serious shop! They put all my info in their system and the computer will automatically send me a text when it's time for service and it calbrates it's notifications when it understands it's waiting too long or not long enough It learns to adjust. Work I needed was carefully explained especially when there is a cheaper route that they didn't recommend, and I was explained why the more expensive route was best and offered ways to complete the work over time, at my own pace if I didn't want to spend that much at once. I don't know much about rotors and even after just 1 visit, I had no doubt that what he was recommending was for value over cost and without hesitation, I went with their recommendations. That is what Ilike best! service is fast, and they are all super friendly and courteous and the prices are correct.

They are very versatile. The estimate was very fair and they stuck to it. Great Serviceread more

Martel's has been my go-to repair shop for almost 20 years. Honest analysis and discussion before…read moreattempting costly repairs. As a back-yard mechanic myself and having performed many of the repairs they have done for me, I know they are not jerking me around. If you want it done right, take it to Martel's. If they can't fix it, they will be up front with you and let you know.

Martel's apparently used to be a fully trusted name and adviser when under the original owner, but…read moresince selling the name to a new owner service seems to be a mixed bag. I was referred to Martel's by at least 4 individuals whom all suggested that I take my vehicle to them at a time when I experience a full-on breakdown. I usually went to another local shop in town who strictly focused on my vehicle brand, but again, from the very positive recommendations from the other individuals decided to go against my internal input and have my vehicle towed to Martel's. Before just having my vehicle sent to the shop I called ahead to ensure I would be able to get service as I understand that auto repairs can sometimes be a lengthy process. I don't ever want any shop to feel that they need to rush through a repair, potentially missing something along the way; so when I spoke to the receptionist that needed to check with the owner to verify he could get my vehicle in, I was asked to bring it in right away for service. I proceeded to have the tow company drop my vehicle to Martel's and then had to call myself to get a status update at day 2 of the vehicle being there. I understand repairs on already scheduled vehicles can delay the process to get to my vehicle so I gave an extra day after a quick call in to see if there was any updates. The status update ended up being the same that my vehicle was not yet reviewed for repair and would be pushed back into the next week since it was already the end of the week. At this point it would be several days before I could expect to receive an answer as to what would need repair on my car. The start of the week came around and by the end of the day, still no updates, so I decided to drive directly to the shop and find out in person the issue for the delayed response. I received the same answer, that they were not able to get to my vehicle, but would try the next day. I am a patient person by all means, but all I ever really require is at least status updates. I probably could have easily taken my vehicle to the original shop I normally go to, but wanted to give Martel's a chance based on the referrals provided. After my on site visit things seemed to be expedited, if not by chance that time had allowed them to get to my car and I appreciated the update since the car had already been sitting for a few days, even though I'd been asked to bring it in right away. From there, the parts were ordered and the car was repaired right away. Some of the additional items I'd asked to be checked over while the vehicle was there were never accounted for, but the car was repaired and back to operational status, and that' s all I could ask for at this point. My guess is that the receptionist is only there part time, so waiting on any updates from the owner who is also one of the lead service tech's is overwhelming on the team, so getting any updates can come off sounding misguided in their attempts to express that they are making any progress on a vehicle if the receptionist is not around all day. I can respect an owner who is giving their all to keep a company moving, but with that said, I am only asking for updates after not hearing anything for a couple of days after being asked to bring in my vehicle right away. I did end up taking a second vehicle there to give them another chance, and with the second car the team was direct and quick to handle the repair requests. So I am 50/50. I believe they have the absolute know-how to handle repairs on European vehicles that many other providers will not touch, I just hope they are able to improve on their customer service aspect to adequately provide updates as needed when things do not go according to their statements. My recommendation for Martel's is to be as clear as possible with your intents with the expectation updates will be delayed to be received. I may not be able to directly recommend them but I can cautiously refer them to handle unique vehicle brands others are not willing to touch. I believe in time the new owner will settle into the multifaceted role that is required of them, just be aware you may wait a little longer than anticipated to have a vehicle completed for repair.

I need one thing done, they tried to charge me 850$ because the service "called for" 2 other things…read moreto be replaced....absolutely not...especially over a sensor. yea ya got it. Good people tho, but wayyyyyy too overpriced.

I highly recommend Jiffy Lube to anyone in need of service. The staff is fantastic! I went in for…read morean oil change and found them to be very helpful and dedicated to their work. They also replaced my front headlight on my Ram ProMaster, which is notoriously difficult to maintain. Despite not being from the East Coast, they provided me with information about other maintenance options in the area. The service is not expensive, but if you can't afford basic maintenance, the dealership is always an option. A big thank you to Frank, Mike, Ricky, and the rest of the team. I've saved your location in my maps for the next time I'm driving cross-country.

Rear brake job the whole brake assembly on both sides. They called my extended warranty company…read moreand a 1200.00 job was done very professionally! I very impressed with the work and the time frame was quick! Thank you Chris and all of your mechanics who work there!

PLACE IS A SCAM. PLEASE DO NOT GO TO THIS SHOP. The staff is incompetent and they will charge…read moreridiculous prices. Please read other customers reviews if you arent sure. Took my car here for a check engine light after pep boys told me a solenoid needed to be replaced and they couldnt do it. The owner Chris re-diagnosed the the problem and agreed a solenoid needed to be replaced. He charged me almost $800 dollars and when I picked the car up the check engine light was still on and I now had a completely flat tire. Chris tried to tell me the tire was probably already leaking before I dropped it off despite me having driven hundreds of miles with no issues over the last several weeks. We then discovered there was a nail now in the tire that one of his employees had driven over in their parking lot. They patched the tire and told me they would fix the problem. Chris calls me 2 days later saying now he thinks its just the wiring but it will cost another $600 dollars to fix. He stated its not his fault he didnt fix the problem correctly the first time since "I told him to fix the solenoid" even though he called me and said he diagnosed that as the problem as well. He finally fixed a wiring issue after a week of working on the car and charged an additional $600 because he could figure out the problem the first time. The professional thing to do would have been to correctly diagnose and fix the problem the first time like a competent mechanic instead of becoming defensive and blaming the customer and the charging them twice for your own incompetence. If I could give 0 stars I would TLDR: I asked this guy to fix a check engine light. He couldnt figure out the problem, blamed me, popped one of my tires and charged me twice. I will never go back. Please do not waste your money here.

Did not try to upsell me to more expensive tires. Did have great prices, friendly and informative…read morestaff, and quick service. A great experience.

I needed new tires badly. I called them around noon on a Monday and told them what I was looking…read morefor and the price i was wanting to be around. I chose a tire and dropped the vehicle off at 1 the same day. Got a call less than an hour later telling me that it was done and ready for pickup. It cost under $600 for 4 new tires mounted and balanced on short notice. I will definitely go back when I need tires again

Last Friday afternoon, I picked up and paid for my 1987 Dodge Ramcharger…read more I had to bring my vehicle back after only about 3-4 months after they performed over $3,800(!) in repairs. The reason for the return visit was a "block off" plug just fell out ("rattled out", their words) on one of the 2 new exhaust manifolds that they had just replaced. No only would they not take ownership on an obvious "comeback", they charged me $85 to diagnose their own failure in workmanship. I also requested (me, not them) to have the both valve cover gaskets & all 8 spark plugs replaced. (V8 motor). I was bringing it back for the previously discussed oil leaking valve cover gaskets and the oil soaked (on the exterior) spark plugs from prior $3,800 visit. I didn't have an issue with either their hourly rate or the labor times charged, but I was price gouged over $120 for 8 Champion CopperPlus resister type regular spark plugs (NAPA list, $5.99/ea.) and over $75 for the set of Fel-Pro valve cover gaskets (NAPA list, $32.99). That's more than DOUBLE the list price on parts. I was planning on bringing my wife's Sentra back in again, but not now, not ever. You'd figure with the cost of advertising and new customer acquisition, they would want to retain existing customers, but obviously not.

Overpriced *Let me be clear: I am replying directly to the…read moreowner, Donna, and to whoever responded to my original review, because their reply contained lies and misinformation. MY HUSBAND, not my boyfriend, came into your repair shop for assistance with getting bolts unscrewed for our driver side mirror, so we could replace the mirror ourselves. We did not need the mirror removed and the new one put on only the bolts removed. That part is fine; that's not the problem at hand. The broken part is. After my husband left, after simply allowing you to remove the broken driver's mirror and put on our new one, we noticed a crack on the covering of the passenger mirror that was clearly caused by one of your repair guys. We brought it back and showed you because it wasn't properly placed on and it was damaged. You even said, "This is why we don't do these jobs." My husband and I both have photos and evidence to prove every claim. Shortly after waiting to speak with the repair guys directly, my husband spoke to your repair guys while I stood right beside him. We both told him it was cracked and that it wasn't this way before it was a brand new part. He said he didn't know anything about the damage but fixed it. My husband told me not to worry about the chipped piece because this was becoming too much, and he fixed to where you could no longer see the crack and it was on so I didn't bother to continue. Please be honest and take accountability. Don't make false claims or assumptions about me or my husband we have the facts and the evidence to prove all claims.* Again, I DO NOT recommend this dealership under any circumstances. We went in for a simple job just to have two bolts unscrewed to remove the old mirror so we could put on the new one ourselves. This should've taken one to two minutes if they had the proper tools, yet they charged us $90 for what was a basic, quick job of removing the broken mirror and putting on the new parts. We had our own parts and pieces just not the tools to remove the bolts and allowed them to move forward. Fine. $90 bucks. no biggie. But they broke a part of my vehicle, a piece that covers the back, and never said a word. We noticed the damage ourselves. When we mentioned it, they acted like it was suddenly a big deal, asking unnecessary questions about where we got the mirror from, as if that mattered. No accountability. No honesty. From the moment we walked in, the owner Donna even said, "This is why we don't do these types of jobs," as if that excuses her employees carelessness or the damage they caused. A small, simple job turned into a major problem, and the staff clearly cannot be trusted. Donna whomever that replied to my review is rude, not honest, lacks accountability for her staff, and comes off extremely discriminatory insulting. This is my husband for God sakes, not some boyfriend from the street. One of your guys chipped our part and didn't put it on correctly! That's all. We both agreed on this review. Thank you.