I trust the guys here at this Valvoline location. They might not always be the cheapest but I…read moreoperate a very busy lifestyle and convenience is where it's at for me. Whether it's a quick oil change (usually what I come here for) or a transmission fluid flush, I know I can always count on these guys to do a good job in a short amount of time with no appointment needed. The guys here are friendly and helpful. They also don't push too hard to sell you any additional services that are "due." If you're just getting a simple oil change or a fluid flush, I definitely recommend Valvoline to anyone here in the valley!

It pains me to write negative reviews, but people need the resources to make decisions…read more I recently visited Valvoline after needing an oil change and loving that I didn't need to get out of my car. As a parent, this convenience seemed amazing. Upon my arrival, 2 cars were in front of me and I was greeted within a few minutes and the process explained. Im thinking to myself, "wow, I like this." I'd also gotten recommendations and thought I'd be paying less than my previous establishment. Pull in for my turn and I'm told my oil change would be $99! I'm already in the bay and was not about to leave at this point. (This was $20 more than my previous establishment that included a 16 point vehicle inspection, tire rotation and car wash). I was immediately told I needed a new air filter, which was coincidentally on sale. I was shocked because it had just been changed 6 months ago (for the first time I might add) and my previous establishment told me they don't even check it, they just recommend per mileage which happened at 60k miles. So I obliged as they showed a dirty filter. Toward the end of my visit, the service manager mentioned my fan was still running but proceeded as though this was normal. I'm no car person but I also hadn't driven much in the last 2 months so I thought maybe my car was just trying to cool. I get home and it ran for 4 minutes. Over the next 18 hours, I made 3 trips each resulting in 4 minutes of my fan running each time. My check engine light also came on. As I became nervous and needing to return to work the next day, I managed to find a mechanic to take a look. As I explained the scenario, he immediately noticed a wiring that was completely unhooked (picture attached after hooked back up to show location). Thankfully I didn't wait because who knows what damage could have evolved. I called the 1-800 number. They apologized and offered me a coupon and forwarded to the manager. He calls me and blames training by the previous manager and claims he will talk to the techs. I explain that he was the one working on my car and he says "I'd have to watch cameras." Luckily I *only* spent $111 for the 20 minute convenience of not getting out during covid, but it's clear they only care about making money as quickly as possible and not about potential expensive mistakes along the way. I definitely won't be returning.

These guys are very nice and professional. The quality of work is good and they carry tires I have…read moreactually heard of. I will always go back and definitely recommend them!!!

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

Very honest and up front with prices!! When they give a day and time that they say they will look…read moreat your car they do!

Always friendly fast service, completed work faster then expected to make sure I had time to get to…read moremy doctors appointment, very professional, worth the drive from Pendleton Oregon

It took 4 people to change the oil. There was a misunderstanding about 6$ or 6qts, I asked what…read morewas said and some other person said I was aggressive. Because I asked a question? Seriously its my car I have a right to ask questions. You have another person changing the over priced air filter that had NO clue what he was doing. Pulling shaking the car like he was tryn to tear it out of it and struggling to put it back in. Not good service today

Staff were respectful and thorough. As an educated woman, one of my biggest pet peeves is being…read morespoken down to about anything technical. I had called a different business about my Subaru earlier this morning and was gaslit the whole way. Coming to Jiffy Lube instead for my oil change was the complete opposite and their service and respectfulness will mean that I'll be back.

My family and I were planning a move across the country. Thought I would have the breaks done. They…read moredid not tighten the lug nuts. 1000 miles later a lug nut stud breaks. Tire wobbles. I check the nuts. Every tire had at least one nut I could tighten with my bare hand. All were loose. Spent 3 days in a hotel to fix it. I would consider there work to be grossly incompetent and negligible. They should not be in business. My wife and 4 year old sun were in that car! Two lug nuts slightly snug holding the rear tire on.

Honest and low prices work. They can change your kill or even your engine. The put in my new socks…read moreand leaf spring, 160$, not bad.

SHOCKED!! I received a low tire pressure warning and immediately went to Honda (I drive a Honda…read moreCRV, bought from our local Honda dealership) so I went there. I was told there was a nail in my tire, and I would need a new tire. They did not have it in stock, and it would arrive on Friday (two days from now). As I was driving home my dad told me to go by Les Schwab because it didn't make sense why Honda couldn't patch it. Well.... Mason is awesome and patched my tire in under 30 minutes and it was FREE! I was shocked and couldn't believe it. I will return to Les Schwab for any tire needs in the future. Thank you for being honest and not trying to rip me off. I appreciate that very much!

They are amazing...we called to see if they could help a stranded senior citizen who broke down in…read morethe College Place STCU parking lot. They came immediately and helped her get back on the road to Hermiston. They went above and beyond for this individual and STCU appreciates their customer service. Thank you!

BEWARE. My daughter took her car in because she thought she needed the brakes done. This place told…read moreher she would need pads and rotors plus they charged for the inspection. I had her get a second quote and the second place told her the brakes were fine. In fact they were only at 50%. Lutrells tried to take advangtage of a college student.

CONSUMER BEWARE: I will never go back to Luttrell's. I took my 2006 Lexus in to repair my faltering…read moreair conditioner. At the outset I told the person at the desk that I had a check engine light for a code indicating that the evaporative fuel system had a leak. I told him that if the code (P1420) was still the same to do nothing further. After a few hours, I received a call from the same person indicating that I needed a new air conditioner compressor and that there was a small leak from the condenser. When I picked up my car, I was billed a total of $166.62 even though no repairs were performed. $75+ was for looking at the check engine light. The code, which was the one I told them about, was not even erased. I am no mechanic and, in fact, I have very limited mechanical ability. However, it is very easy to check these codes and erase them. I took my cheap code checking device from AutoZone and timed how long it took me to plug it in, read the instructions, and erase the code. It took me 3 minutes. At the rate Luttrell's charged me that is the equivalent of $1500 per hour. What a joke. If I had been told I would be charged $75 plus tax to look at the engine light code, I would have declined. If the cause of the check engine light had been diagnosed, I wouldn't have a complaint. However, in my experience a reputable company would not have charged anything for such a minor task as checking an engine light code and doing nothing more. I had no problem paying the cost of diagnosing the problem with my air conditioner. However, the estimated cost of repairing my air conditioner was $4500+. I decided not to authorize the repair. I then went online to get an estimate of the cost to replace the compressor. According to one site, the estimated cost for our area was around $2200 for the compressor. Assuming the condenser was included in this estimate, that would cost another $800 for a total of $3000. https://repairpal.com/estimator/estimate-results. Another website estimated the cost at $2400 for the compressor and $725 for the condenser for a total of $3125. https://www.yourmechanic.com/estimates/lexus/rx400h/ac-compressor-replacement. Draw your own conclusion whether you should trust Lutrell's estimate, which was roughly $1400 higher that the second estimate. So end the end, I was charged a total of $166.62 for "diagnostic" work, which included $3 for undifferentiated "shop supplies". While repair shops vary, I would note that I recently had my Toyota pickup serviced at Master Auto Service down the road from Luttrell's and the total cost was $200 below the RepairPal website estimated cost for the work that was performed. If that shop worked on hybrids, I would go back there in an instant. I will never step foot in Lutrell's again.

I was about to leave an awful review for this place. I was extremely unhappy. But somehow, Steve…read morewas able to make things right. Ya never really know what to expect when you go to a new mechanic. But I would highly recommend Steve at Argo. He was able to turn my bad situation into a good one. Thanks for being honest and fair.

I took my car into Argos after another mechanic was unable to "get a code" to fix my slipping…read moretransmission. I was told over the phone that "general mechanics don't know how to pull the code like a transmission specialist would" and that they "could force the code" so I decided to trust the expert. The man at the desk was very nice and I was told almost immediately (before even looking at my car) it was probably a grounding wire issue and they would call me with a quote for the fix and an over sure transmission flush. I was later called and told they would need the car overnight for repairs and they believed it would be around $350-$400. The next day I was called and told they needed to do 3 flushes and the grounding wire stuff so the total would be closer to $450 or $500 on the high end. When I was finally able to pick up the car the total was $612. I was fine with that as long as the car was fixed even though it was $100+ over what I was quoted last. THE NEXT DAY the transmission slipped again. Argos was closed for a long weekend so I wasn't able to bring my car back until the following Tuesday. That weekend it happened 4 more times... nothing was fixed or even improved so I don't know what the grounding wire work was for. Upon taking the car back my husband was told point blank that they "don't know what is wrong with the car." Awesome. He was told the they were going to "call a friend on the east coast who specializes in Mazda transmissions and see what he suggests". Why wasn't that done in the first place? I don't know. Frustrated, I googled the issue myself and found a few possible solutions. I called the closest Mazda deal ship to get information about what it might be and a quote for a fix. A week goes by and the issue is getting worse and we still haven't heard back from Argos. I finally call and the guy basically admits to consulting a chat room for car repairs and found the same information I did. Not what I would expect from a specialist. At that point I lost all confidence in Argos and their ability to accurately fix the issue without wasting more of my time and money on failed fixes. I will give Argos two stars because the guy at the front desk was nice, even if this was the worlds most expensive transmission flush.