My wife and I recently purchased a new Honda Odyssey from Underriner in Walla Walla. We live in…read moreTricities, about an hour away. The deal was largely done before we went to the dealership to pick it up. They made it SO easy and stress free. They valued our trade (very fair) and found the color combination we wanted and got it in. Jarod the sales manager and Jason in sales were both exceptional to work with. This is a family-owned dealership, which is always our preference. They work very hard to provide a no pressure, hassle free experience. It's getting hard to find dealerships like this that actually value their customers and go the extra mile to make sure they have a great experience. I highly recommend that anyone looking for a new Honda or used vehicle give Underriner an opportunity to earn your business and trust.

Underriner Honda provided me one of the best car buying experiences out of many. I let them know I…read morehad done my homework prior to coming. Elias in sales was very helpful and straight forward. The offer they brought me for my trade-in was spot on. The price they were asking for the car I wanted was also spot on. No wasted back and forth time. Steve, from finance, found me a good loan and had everything ready . No time wasted there. I took the car back for some touch up work, the service manager remembered my name, having only met me once, briefly. All staff were friendly and willing to answer questions. The only quibble I have with the whole process is their web site uses TradePending to value your trade-in. When at the dealer, they use KBB. TradePending's value is not near that of KBB. In my case it was way higher. If you are doing research prior to going in for a new vehicle, keep this in mind.

bought f150 2019 been great. Pulled 6000# travel trailer to Yuma Az. every year and no problems…read more will look there first when l need a new one.

Family owned small business. I bought a Dodge Challenger here. Ken was helpful, no pressure,…read morerepresented the car fairly. I drove 5 hours to see the car and it was better than the advertisement! it was a fair price and Ken made the whole looking/driving/buying process smooth and enjoyable. I would drive five hours again to John's auto Mart if I ever needed another car. worth it.

I am a "car guy" - I have several collector cars and a few "daily drivers" - I've purchased cars…read morefrom friends, from excellent car sales pros, and of course from the slime balls that give "car sales professionals" a bad rap!! Today, I purchased a car from quite literally the BEST car professional I have worked with (and there have been MANY!). Monica at Chevrolet/Nissan of Walla Walla was absolutely fantastic. She cared about what I was looking for - she listened to what I was saying - she engaged with me the entire time - and in the end, Monica and her team won the deal with me because of Monica's caring, consultative approach. This purchase was not for a "daily driver" this was an "I need another sports car in the garage!" My point? I didn't need it, I wanted it. BUT, I did not "want it" bad enough to not take into account that the exact same sports car is available across the USA and the right deal would eventually present itself. If you need a new/used car and you are in Walla Walla or the surrounding area - give Monica at Chevrolet/Nissan of Walla Walla a call! You won't be disappointed! I also had the ABSOLUTE PLEASURE of dealing with June and Manny as part of the sales process. All 3, 100% professionals that know how to build a relationship with a customer and most importantly laugh and be able to enjoy the process. No joke at all - best car buying experience for me, ever. Monica, June and Manny - Thank you, I will be back!

Edit: I picked up my car today and it's still a one star rating. At no point after my extremely bad…read moreexperience did management attempt to reach me, they only publicly replied to my review to ask me to reach out to them. In fact, at no point did anyone from the dealership ever call me, except to reschedule my initial appointment. I've never been to any car repair or service shop where they texted you instead of calling you that your car was ready, which is definitely why we're in in the first place. A text is very easy to miss if you're expecting a call. Additionally, they texted me a link to approve the service in which they noted two things as "critical" one minute before they texted me my car was ready. How is my car both ready, and waiting on my approval? That's not promising. Initial review: Both experiences at this dealership have been sub par. The online system spins you in a doom loop and the same thing happened when I called to make an appointment. I waited on hold for so long the first three times I called (over the course of a few weeks, not one right after the other), that the phone started ringing all over again. Someome finally picked it up and hung up on me without saying anything TWICE in my attempts. The hold message tells you to schedule an appointment online, but you can't. Yet online, it doesn't tell you it's not working, it's fully booked instead, so you scroll through endlessly looking for openings. When I finally got a hold of someone via phone, it was the level of customer service this expect from a place that hangs up on you. She laughed when I asked about the online system and said it doesn't work, but I finally got an appointment scheduled. Then, they called me two business days before my appointment to reschedule for a time that would not work for me. So, to reschedule, I had to go through the same doom loop. It's important to bring your car to a certified dealership for service at least every few oil changes, and I was way overdue from my last mediocre experience here, but they are the sole dealership in Walla Walla, which is why I was so persistent. Well fast forward to today and I dropped my car off early for my 4pm appointment because I had to go back to work and I explicitly stated that. Service guy was super nice, but he said nothing about the service department closing early. I came back admittedly an hour after they texted me that my car was ready, but nearly 30 minutes before their stated online closing hour, so I thought it would be fine. Well I was wrong, they locked my keys a room without anyone else having access to them, nor did they ever call me to tell me. Note to staff, if a customers keys are still there at close, move them to the sales area like you told me you would do when you previously tried to reschedule my appointment, or make sure someone has access, or call the customer to see where they are.. It takes a lot for me to leave a bad review. I worked in corporate for the largest auto retailer in the world for five years and I can tell you this is not how a dealership is supposed to be ran. The garage was a mess and the front door had layers of fingerprints that looked like they'd been there for days while what seemed like dozens of employees walked by, none of whom could immediately assure me that they could get my keys or provide me a way home and to work in the morning. Do not buy a car here, you will never be able to get it serviced and when you do get it serviced, you wish you went somewhere else.

This was the worst experience ever. I negotiated for a car online. Provided my own financing and…read morethey never would send documents. Lied about overnighting them then told me they can't. I had financing and a check on the 7th of July. I told them I needed to pick the car up Saturday or Sunday as I was traveling to pick it up. They kept promising documents. I kept supplying proof of financing and the I kept getting oh we are so busy we haven't gotten your documents out. I was very clear about that I had small window to pick up the car. It was going to be my daughter's first car. We were so excited. They didn't hit any deadline I stranger for my son or wife to pick up on the 13th or 14 th max the 15 the and they never went document an and then I was out of time. We had taken the day of work it was a 7 hour drive and they weren't going to have it ready. Even though we had comments payment they had confirmed the loan themselves. They never got it done. The sales man Ari lied through the whole process. I provided him everything he asked for and nothing ever happened. First is spoke to the sales manager then he was out it the next day and they couldn't help me. They were too busy selling cars to send out documents. They actually said that. My poor daughter was so excited only to have her hopes dashed. I offered to put a large deposit even for the whole car amount on a credit card until they got the credit card. If I could give the review a zero I would have. My wife and I are both banking executives and have never seen anything as bad as this and we have dealt with dealerships for years. Next I will post all the communication lies from the dealership.

The reviews here are fake and false - Beware. I submitted an email and online inquiry on a vehicle…read morelast night. I never got a call or email back the next morning. I called and they said they didn't get my inquiries. I then was handed off to another representative. He had issues getting my VIN information said he'd text. Never texted. I then called twice and no answer. Imagine having problems with a vehicle post purchase or not getting your tags?? These guys are totally unorganized and unreliable. Would not do business with them

Unfair, crooked, cruel! Our RV broke down and needed an overnight part, so we were stuck in…read morePendleton but needed to be in Spokane that night. The nice mechanic fixing our car told us that this place was the only one in town that rented cars on a Saturday. So we called My Own Auto Sales and the guy quoted us $45/day 100 miles free and .20 an additional mile. We were saved! We walked one mile in the cold rain to get there. When we arrived the owner demanded that we have full insurance, and we did. We told him we were from LA so we have too. As soon as he heard this, he looked at our small dog and told us the price THE PRICE WAS $155/day BECAUSE WE HAD A DOG. We laughed, HE DID NOT! We told him there was no way we could afford that, he scoffed and said, well sorry about it. He then told us we had to wait outside if we weren't buying, IN THE RAIN!! We sat 30 min soaked, freezing until a cab picked us up. NEVER GIVE THIS MAN A DIME!

A friendly, LOCAL car rental place (or at least that's what I used it for). Transparent and…read moredown-home, these guys simply provided me a good car for my time in Pendleton and were honest and pleasant. Price very reasonable. No corporate rigamarole and online this-n-that. You just call, then show up and rent a car. Finally, to be treated like a grown-up again!

From the moment I stepped onto the lot the entire team made me feel incredibly welcomed and excited…read moreabout being there. Carl in sales helped me out a ton. Never felt pressured at all. The staff from sales to service and finance is incredibly patient and attentive. Pretty obvious they care mostly about the relationships they build with their customers to have long term clients. Thanks guys!

Our story CHRYSLER…read more300 PURCHASED FROM NORTHWEST MOTOR GROUP, PASCO, WA Monday, July 28th, 2025 Vehicle delivered from Northwest Motor Group in Pasco, Washington to Bellevue, Washington. Upon delivery, a cracked bumper was discovered and part of the driver's side fender was sticking out. Thursday, July 31st, 2025 Discover that, although advertised with a backup camera, the backup camera does not work. Also that the analog clock does not work. Friday, August 1st, 2025 Discover a leak as is evidenced by a stain/spot in the driveway. Make an appointment with our mechanic of over 20 years to examine the vehicle on Wednesday, August 6th, 2025. Discover that the windshield and side windows are scratched. Saturday, August 2nd, 2025 Engine light comes on Wednesday, August 6th, 2025 Take vehicle to Europa Motors in Bellevue, WA. 9:00am Monday. August 11th, 2025 Pick up vehicle. Mechanic examined the vehicle and developed the following list of repairs that need making on the vehicle. Of note Europa Motors also sells vehicles and always makes all necessary repairs BEFORE selling the vehicle. Europa Motors' list of repairs needed Backup camera Analog clock Catalytic converter Right front axle boot Transmission pan leak Radiator tank Left squirter broken Loose/cracked bumper Right front fog lamp bulbs and wiring missing Evap system Muffler Mechanic's estimate for repairs: $5 - $10,000. Recommendation: return vehicle and get money back.

They weren't very professional, and they weren't very polite, but other than that reasonable and…read morevery modern look to the building. Would not recommend going there are better places better dealerships offer more of a professional and pleasant experience.

recently purchased a vehicle from The auto lot and not even a month later bunch of codes popped up…read moreand the car going into reduced power mode and when I reached out to them, they kept saying oh yes, talk to my manager and nothing but voice recording over and over and over again. It's been 7 days of back to back calling, and leaving messages and yet no call back All I wanted or needed is for them to help fix the problem of this broken down car I bought from them that's not even 30 days. So Do not buy from here, do not go here, all there vehicles are lemons.

I would like to say that they did more than I was exceptlong, I really appreciate the service and…read morethere customer service skills are tremendous very friendly and helped me through the whole process thank you Reilly and Linda and the friendly front receptionist sorry didn't get your name. I recommend if you need financial needs go to United finance.

I put in for a loan two weeks ago have not heard back since,terrible service, gave them more…read moreinformation as needed and nothing since!!! Tge gentleman ask for me to unfrreeze me credit history and he never called !!!