Can't call the store, Automated Indian call center answers all calls and online help, the call…read morecenter lacks the ability to communicate in English effectively via phone or text. They do not have access to store purchases. Why would the advertised store number be a call center that has NO information to help an in store customer? Last purchase I make from here as they are no better than the online retailers now. Sad to see what Future Shop was gutted into. Not to mention I asked to be shown speakers, as I could only find 1 brand of wired surround speakers. The clerk took me to absurd bluetooth speakers not understanding what I meant by wired speakers.... The lack of store displays and trial equipment really make you wonder why pay for a major retail space if your doing nothing more that showing the boxes like Amazon. Also would help your customer experience by educating your sales team on technologies that they are selling so they understand what and why they are selling certain items, and be able to answer questions or at least find the answers quickly.

Josh was outstanding in customer service. I purchased an iPad that turned out to be a lemon. I…read morereturned it to the store for an exchange and he was thoroughly professional, kind, efficient, and fabulous to speak to. He was a great listener, took appropriate actions when required and let me know what he was doing to help me out. Excellent service. Lovely human being. Keep him please! Karen Sarlo

We purchased a fridge from the Brick in North Bay and it wasn't functioning properly. The Brick…read morestaff were very supportive and although it took a month to get a new replacement into our home, it was not anything that the staff could have done differently. I highly recommend this store.

Apparently I should have much lower expectations after spending the extra money for what I thought…read morewas a better sofa than the original garbage I bought from the Brick. This sofa was a replacement for a different one with similar wear after a few months. This is wear by one small person sitting on the lounger section occasionally. A Brick sofa is apparently not expected to wear well. If you don't mind a sloppy looking sofa i guess it's great