ASUS had me send a tablet there for repair. The original repair was for a extreme screen light…read moreleakage problem. The repair facility in question did nothing but turn the brightness level down to lessen the effect of the light leakage and sent it back. When I complained to ASUS support they said to send it back and provided for the shipping. Clearly the repair depot did not like this and decided to change the screen with a defective one they had removed on another repair job that had deficiencies such as low brightness level and a greenish tinged display. I sent comparison photos of this screen and the properly functioning screen on my wife's TF 101 to ASUS customer care. ASUS said to send it back again and provided the shipping. The repair facility returned it with the same screen but claimed to Asus that they replaced with a new screen. This process has been repeated 3 more times with claims to ASUS they replaced with new screens even though they made no such repairs. This appears to be fraud against ASUS because I never received one and they claimed for at least three new screens plus assorted ribbon cables. I am sure these screens are worth several hundred dollars each. This facility went as far as saying they replaced the tablet altogether but as I recognized marks on my tablet and it still had the defective green tinged screen I knew all they did was change the serial number sticker on the bezel. ASUS seems unable to make this contract facility repair my tablet despite now ASUS paying for shipping about a 14 times. Since ASUS Canada could not get this repair done, I tried going to ASUS US customer service but they had me send it to the same North Bay facility with the same result, refusal to make the warranty repair. Because of the idiotic and negligent actions of this facility who repeatedly refused to follow ASUS demands to replace the defective screen ( they were responsible for installing in the first place), I have lost the use of my tablet for nearly 8 months.

Erik is a FANTASTIC guy, excellent service, he will try fit you in if you have a computer…read moreemergency! He is a no nonsense guy and VERY honest! Advises you how to save your money! For instance, I really wanted a RAM upgrade for my computer, took it to him and he COULD have ordered me the RAM, charged me and installed it, however he told me that my computer really wouldn't benefit from it in any way so I'd only be wasting my money! Saved me a lot of cash. Come across too many tech guys who find "problems" with your computer that need piles of cash to repair, or charge WAY more than needed simply because of your lack of tech knowledge, Erik is honest and so helpful, he'll never tell you to part with money you don't need to.

I once brought in an iPhone that needed fixing in the charging port (other than that it worked…read moreperfectly fine). they took it apart and fixed what they could but when it was put back together the phone didn't turn on. they claimed it was water damage and made us pay 100$ to come pick up the phone. horrible company. would not recommend their service to my worst enemy.

Brought his Xbox hopping they'd be able to fix it but it came back almost two months later still…read moreapart saying they couldn't fix it. Payed 200$ for a broken Xbox. They stole his Xbox game and said they didn't have the remote. DON'T GO HERE!

Yann made terribly inappropriate comments to my wife. So creepy. Worst customer service possible.read more

Had a bit of a communication issue, but they contacted me and heard my complaint....nice to get a…read moreresponse

What a great tech. He has helped me with my multiple computer issues and is very knowledgeable. I…read morehighly recommend his company!

From the owner: We are North Bay and area's technology solutions experts. On Site Services are available…read more We offer website design & hosting, cabling and network installation, server setup, security audits and reporting, device installation & repair, and more. If you have a tech issue we've got you covered!

Can't call the store, Automated Indian call center answers all calls and online help, the call…read morecenter lacks the ability to communicate in English effectively via phone or text. They do not have access to store purchases. Why would the advertised store number be a call center that has NO information to help an in store customer? Last purchase I make from here as they are no better than the online retailers now. Sad to see what Future Shop was gutted into. Not to mention I asked to be shown speakers, as I could only find 1 brand of wired surround speakers. The clerk took me to absurd bluetooth speakers not understanding what I meant by wired speakers.... The lack of store displays and trial equipment really make you wonder why pay for a major retail space if your doing nothing more that showing the boxes like Amazon. Also would help your customer experience by educating your sales team on technologies that they are selling so they understand what and why they are selling certain items, and be able to answer questions or at least find the answers quickly.

Josh was outstanding in customer service. I purchased an iPad that turned out to be a lemon. I…read morereturned it to the store for an exchange and he was thoroughly professional, kind, efficient, and fabulous to speak to. He was a great listener, took appropriate actions when required and let me know what he was doing to help me out. Excellent service. Lovely human being. Keep him please! Karen Sarlo