1. R L Parsons

    1. R L Parsons

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    Sharon Springs, NY

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    R L Parsons

    5.0 (3 reviews)
    Open Open 24 hours

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    1 year ago

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    Suburban Propane

    Suburban Propane

    (3 reviews)

    Having a very poor experience with Suburban recently. They missed my oil delivery date and I ran…read moreout of oil. Now, they are unable to deliver oil until Morning. Tried to work with them but very difficult. Their prices are high but satisfaction is wanting. I would not recommend.

    I've been dealing with Suburban Propane for 3 years now. When I first purchased my home the old…read moreowners used them so I continued. Since I was a new owner they came out and "check things out" told me a few things was broken but it wouldn't effect me and it'll be okay because they know what they are doing. I then started to deal with a boiler issue. Replaced my boiler twice from two different installers spent over 10k. My last plumber seen the issue with the tanks and told me exactly what to say to Suburban to get the issue fixed. Since I rent the tanks and it's a manufacturing issue they should cover it. So far they have given me the run around for weeks they will say they will send someone out and then cancel or the driver will call with an excuses as to why he cannot come out. I explain this to the company and not the local office and got an emergency service guy to come out as it's starting to drop to freezing temperatures and now my house will freeze over that I would have to pay $195 for because they refuse to go during business hours. That gets canceled by a "Manager" by the name of Chris who thinks he could diagnose an issue over the phone. Chris was by far the most ignorant condescending person I've ever listened to (my husband was talking to him over the phone) he jumped from blaming my plumber, to blaming my thermostats, and then to say someone had the same issue and it was whatever he believed. I've worked in Tech, customer service and retail for over 10 years and I know when I hear bullshit. Not to mention the multiple time's I've had to call out and get emergency refills because they haven't check my tanks in weeks, they will also charge you the $195 for something they should have been doing because I was on auto replenishment. This company as a whole has cause me to spend so much money and it's pulling teeth to get them to do their own job. If you are looking for propane RUN AWAY from this company.

    Long Energy

    Long Energy

    (2 reviews)

    I set up a 10:00 -11:00 am appointment to have an estimate for generator, gas water heater,…read morefireplace and water tank installed. My time does not matter since time is not valuable and waiting for an appointment seems to be the model that lazy companies use to avoiding good customer service. I got up early and prepared for the estimate. 11:30 am rolled around and no one came so I called the company. It was a cluster. So, I cancelled the current appoint and the next appointment the following day. Wow! can you imagine needing gas in the heart of winter and freezing to death while waiting for the truck to come? The only thing you could do to survive is start burning the furniture, hook up the barbeque pit or not use Long Energy in the first place. I will go with the last option. It is a long shot, but I think I am right.

    Do not use Long energy for fuel purchase or furnace service. we have used this company for our…read morefurnace maintenance and propane supply, but recently purchased our propane from another vendor. Tonight our furnace stopped working and we called Long Energy for emergency service, after looking up our address the extremely rude woman handling our service call stated that since we purchased fuel with another company they "wouldn't touch our furnace for any reason", leaving us in the cold and searching for another service. After serving 22 years in the Marines, I would say that I am disgusted by this company and their lack of ethics and pride in serving their community. If they were to go out of business tomorrow it wouldn't be soon enough.

    R L Parsons - hvac - Updated July 2026

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