One of the more expensive propane companies, and you have to sign a three-year contractread more

Rude. Austin is a hot head who got very upset when asked for transparency on pricing - and…read moreliterally cussed me out - and I was a current customer. Avoid! They are selling a commodity and the differentiating factor could be price or service and they are not competitive in either.

After trying 2 local companies, someone referred me to Galway Co-op. I've been with them for over…read more7 years and have referred 11 of my friends and clients who have been nothing but thrilled over the prices and reliability of our propane.

The owner of the co op is the rudest person. It was never communicated to members that the option…read moreto renew with a card is no longer available, when voicing my opinion simply that it was super inconvenient and I was thinking about not renewing because of it, the owner became angry and rude for no reason and let me know I was no longer going to be a member anyway, for having an opinion. After CLEARLY stating it was the opinion of other customers that made them do away with the card option. There are many other propane carriers with cheaper prices than you get with the co-op that I will happily be changing to, as the owner then state enjoy paying Ferrell propanes high prices, he apparently only backs his partnership when you're part of the co-op, which I reported to Ferrell and advised it was due to them, that I was cancelling. The owner let me know others would find my bad review comical. If you want to pay a yearly membership fee, get spammed with emails that you haven't paid when you did, deal with a rude business owner, pay mediocre pricing, and risk having your membership taken away for having an opinion, join the co-op, seems he even takes membership away if people comment on Facebook and hurt his feelings. Owners sensitive, short fuse, and all around terrible at doing business with.

Referred by a friend who had been a customer for years. Used them through 2 heating seasons and…read morecan say that I a fan. Their billing/payment department was easy to work with and the online tools for paying and ordering were very easy to use. Their price per gallon was always within pennies of the competitors and they did offer a budget plan if you could provide them with the previous years usage.

I contracted with John Ray & Sons to replace the oil tank in my basement and the work was completed…read moreon November 11, 2024. In early April of 2025 I noticed that a patch of lawn was dead, and when I smelled the dirt it smelled of oil. Bags containing absorbant material from the old oil tank had been placed on that spot. I first called the offices at John Ray & Sons on 4/3/2025 to resolve this issue. Since then I have had two no-call, no-show appointments. Two unanswered e-mails, and I have made several phone calls to their office. Eventually someone came out to resolve the issue on 5/2/2025. The solution was to remove as much dead grass as could be removed with a rake and spread grass seed over the area. The grass seed did not germinate in the oil contaminated soil. I contacted John Ray and Sons again on 5/20/2025 and was told that neither one of the customer service reps I had been communicating with were available. 48 hours later I still have not heard from either of them.

HIGHLY RECOMMEND! just purchased a home in saugerties which…read moreis fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a bill. joyelle is a JOY to work with and set up new accounts with. i'd actually like to work for them considering they have five beautiful puppies in their office. ideal work environment, speaks highly of the company these guys are awesome!

Contract from July 2025 to June 30 2026 pre paid large quantity of propane in North adams,owner…read moreRichard coons of 1st propane, here's the dishonesty of MR COONS,I had residue of fuel left in pre pay on March 30 I ask to just deliver balance of propane I paid for to be delivered owner says I'd rather send to check I said ok thats fine and I ask to take me.off automatic delivery on the 2 accounts, I received screen shots of that auto off. On or about June 4th owner had propane delivered without my permission and has nerve to send me bill,obviously im not paying it. Mr COONS AND HIS COMPANY FAILED. BUYER BEWARE

Jason from Main Care Energy had the nerve (or was dumb enough) to send me this message: "After…read moreshowing the photos regarding your storage tanks to my brother (he does the installations), he had a suggestion. He did not think there was enough room for him to install in the same location. Due to height restrictions and duct work etc." Instead he suggested a far more expensive option. I had the exact specs of our space; also specs from both the manufacturer of the tanks we wanted and from a few other installers that we called for bids. So I knew he was lying.

I guess these reviews explain my experience today. These people need to inspect my tank to deliver…read moreoil? Are you out of your mind? I don't give a shit what is okay or not okay w my tank, but to deny me oil delivery because I negate your bullshit is bullshit. I just wanted your oil, not your asshole opinion on what I may need.

I was in need of propane and was guided to Bove fuels by an acquaintance. Being a "Yelper" I turned…read moreto my fellow Yelpers for guidance in using this recommended supplier. Because I am a user of Yelp, I am aware most reviewers of businesses that are not restaurants, will only post reviews if they encountered negative service, it's yelper, err, human nature. Because all the reviews were negative and dated, before making a final decision, I called Bove. I explained my reservations to do business with them based on the reviews I had read. I was put in contact with Mike S. who called me almost immediately and set up a convenient time to discuss my concerns, in person. To be honest, I was thinking, oh great, they're sending me a former used lemon car sales man to convince me to give them try. Upon meeting Mike S. I immediately assessed he was an honorable person and he genuinely and frankly discussed the Yelp reviews. He stated "give us a try and see why we have been in business for xx years". I forget how many years he stated. I will update my review if needed, but currently I am quite happy with the service I am getting from Bove Fuels. I would suggest giving Bove a call if you have concerns based on these reviews. ---- Review update I have now been with Bove fuel for over one year. In that time I have had multiple deliveries, all automatic. I was contacted recently to remind me to unlock my back gate which I had a carabiner(climbers hook) affixed and had forgotten to remove. Driver stated he would do other runs and return later if gate was locked. Another call was due to my contract expiring and I overlooked the renewal letter. I called and Mike Sullivan was again very helpful in this matter. Looking forward to another year with Bove.

A few years ago this was a great company. They changed to some kind of new software or system…read morechange and automatic is always messed up. Fortunately I will be moving soon, and so happy I will not have to deal with this company any longer.

These folks advertise that they treat you like family. Believe me they don't. They say all the…read moreright things on the phone but as soon as you sign a contract they turn on you. They came and estimated putting in gas lines and tanks and gave me a price. Then the bill came and it was way over the price they gave me. The excuse was that the person who gave me the price was no longer working for them. I don't care about that. They gave me a price and they should honor it. That wasn't the end of their dirty little deeds. They told me that my 1st fill up was at 1.39 a gallon and that from then on it was 2.59. So I get my bill and its 2.79. They said that I was not on a fixed price and that I was on a 3 year contract and subject to market prices. In effect telling me tough. Well the market price in my area today is 2.55. That's 24 cents over market price. Would you do that to family? I think not. So now I have to contact my lawyer and assess my options. Don't let them trick you into a shady deal. Go elsewhere. Everyone is cheaper for oil or propane.

From the owner: First Fuel & Propane is a family owned and operated business. We serve propane customers in Albany,…read moreColumbia, Dutchess, Greene, Rensselaer, Saratoga, Schenectady, Warren, Berkshire and Washington Counties, NY; and heating oil customers in Columbia and Rensselaer Counties. We have 28 years of experience and offer automatic delivery, 24-hour emergency service, budget payment plans, and pre-payment plans. We have a full HVAC Department to take care of any of your heating and cooling needs.