Went in for the "covered by insurance" bi-annual cleaning, they suggested to do a deeper clean. Tech said she had to see if ins covered it (took forever) but was told insurance DID. We gave written consent and then started, and stated it would only be 1/2 the mouth today and we would have to come back. Odd, but ok.
The procedure was never discussed in detail, or the difference between the two (regular and deeper clean). As she is finishing up she says she isn't sure how the insurance works and as we go to leave they ask for $135. Mind you they have only done half the work.
When asked how that was ok they said sorry and if we didn't want to come back for the other half to be deep cleaned we didn't have to, or the "normal" aka "free" cleaning could be done on the other side.
Obviously, i would never expect someone to walk around with 1/2 done job. Can you imagine? Your hair dresser only does half your hair then says you don't have to come back, but if you want one side to look like the other, it will be $135 more than originally discussed?
We had no option but to get the job completed. They have been paid, but they will not go unknown. I will make sure everyone i know, knows how they run their business. The manager, and dentist are both aware and did nothing to remedy it, other then explain how it is a deeper cleaning when we went on the second visit.
They are deceptive in their ways, and have no remorse. It about money. Not their patients.
That's no way to run a business. read more