First time at a professional spa which was recommended by my coworkers. SO HAPPY I WENT. I booked a…read morecouple weeks in advance by calling and telling them the services I wanted. I think that's easier than trying to book multiple services online. Anyway, I went alone Wednesday as a pre-birthday celebration. It was so relaxing. I came early to enjoy tea and rub my feet on the salt domes in the waiting area. There are skincare products and even jewelry that you can look at if you wish. Red light therapy 7/10: The worker was very clear with her instructions. It was a nice 20 minutes away from my phone. Chairs weren't too comfy in this booth. I had some time to sit down with my feet on the salt domes again, drinking my tea. Maaan, I would give the salt domes a 10/10 just by themselves. I tend to have cold feet so they made my feet feel LOVELY, especially with this cold weather. Zen bed 8/10: super relaxing, warm bed. Ocean sounds. Heated & weighted eyemask. I almost fell asleep. Coconut scalp massage + 30 minute custom massage 8/10: My masseuse was soft spoken and listened when I asked for a little more pressure. She even recommend that I try a deep tissue massage next time. She did a great job focusing on my neck which is what I asked for. Again, the bed was warmed. The room's lighting was very aesthetic. Really set the mood.

This past Saturday, I held my best friend's bachelorette party at this facility. I had booked them…read morewell in advance and emailed them asking if I could set up decorations for the bachelorette party. I booked the $300 Salt Spa Wedding party group thing for after hours. The spawn let me arrive early to start setting up on the day of, and then I begged them to finish the decorations and put out all the food I brought... to make the party special! This place went above and beyond for me! They not only decorated, they laid out all the food for me, they put my vision to life. They were so nice and accommodating to us, as a group while we were there! They were absolutely amazing! There was only one lady who kind of made the experience bad at the beginning when I was setting up, but besides her... The lady who hosted the bachelorette party and helped me was truly amazing!

I had a gift card that I wanted to redeem. I didn't know how much was on it so I called and they…read moresaid they could look it up over the phone using the number on the back of the gift card. The person on the phone told me it was for $150. I asked how much for a 60-min full body massage and they said $130. I was like Great! So I booked an appointment (6 weeks out). This was my first time at any Massage Envy and was very excited for it. Few things left me feeling disappointed.... 1. In the room they walk you to where typically you sit and begin relaxing your mind, there was no tranquil music, water, or anything that resembled anything more than a doctor's office waiting room. 2. Afterwards, they did not offer any water or appear to have any water available. I brought a big water jug with me but intentionally left it in my truck knowing that ALL massage places offer plenty of water after massages. Staying hydrated immediately following a massage is essential and every massage place I've ever been to always has plenty of water available - pretty basic and standard. The woman who performed the massage said, stay hydrated, on my way out and I was thinking ok, can I have a cup of water then? Not even offered. 3. Upon checking out, I was informed my gift card was only for $130 and not the $150 I was told over the phone. Ok, honest mistake (I always try to give the benefit of the doubt). Then was informed the massage was $145 not the $130 I was told when booking. I was told their rates JUST WENT UP, $15. I said, so when I booked it was $130, you raised your rates since then and you all don't honor the appointments that were booked prior? "Unfortunately not" was the answer. So I went from having a $150 gift card for a $130 massage, to having a $130 gift card for a $145 massage. That's a $35 swing just like that. Then they tried to sell me a membership. Ha. Yea no thanks. My advice to this franchise owner, at the VERY least - OFFER YOUR CLIENTS WATER AFTER A MASSAGE! You might be the only massage establishment that does not do this. Especially since you are the most expensive place in town.

poor customer service and online service. attempted to book a appointment online. after booking…read moresaid complete, showed up to appointment just to find out there were payment steps missing during booking that never showed up online. rep durinog check advised that they could see were I attempted to book did not have me scheduled. the rep then tried to book me in person for another day and said that they have more appointments available that don't show up online. what's the point of having an online booking component if it's not aligned with the physical booking????

It's been nearly a month since my rather exceptional experiences at this Ulta location at Baltimore…read morePike in Bel Air. I don't know how commonly a customer will mentally hold on to the intention of recognizing such remarkable service several weeks on, but now that I have a quiet minute, I'm here to do so. That's how much their care meant to me. I live in New England, but I unexpectedly found myself in Bel Air, caring for my father in the final weeks of his life. Because my trip down was completely unplanned, I had only taken about ten minutes to gather some clothes and toiletries to throw into my car before making the drive to my parents' house. The circumstances of his condition had started to deteriorate rapidly. Though I would not trade that last stretch of time with my father for anything, I was heartbroken and exhausted by the time he died. As his funeral approached, I realized that I would have to get a few things to make myself presentable, to honor him. The last thing I expected from visiting a store in a strip mall was the degree and quality of love and empathy and comfort I found from the women working at this Ulta. My interactions did not end up monopolizing time away from other customers, but the stars must have been aligned to put the right people on the clock when I was there. I did purchase a few necessary products, but even more meaningful were the moments of humanity which happened while these women helped me figure out what I needed. Brittany was the first employee I met as a shambled mess of I-don't-even-know-what-I'm-looking-for. I am certain that providing customers with hugs is not part of the corporate training, but she carried her heart from her other job (as a social worker) and recognized that something was wrong. Her hug when I started to fall apart was everything at that moment. I had shown up right before closing time, so I had to return the next day to address my purchases. Stephanie was who helped me find what I needed the following day, but she did it while providing authentic love and support. She was empathetic, but also very uplifting as we went around the store. Stephanie, too, was a delight. When I was trying to think of what else I might need, Mandy was right there when I asked about brow care. Because of my family responsibilities, I had limited availability. Mandy worked in an appointment slot that matched my schedule. We also spoke of other services which could help me feel less frazzled, but the brow appointment ended up being the only slot I could swing. Nevertheless, I really appreciated how willing she was to make other things work for me. Bri was who dyed and shaped my brows. I've had brow care from some pretty high-end salons in Boston, and Bri was just as adept and accomplished as anything I'd experienced in those places. It seems like a small thing at a time of grieving, but it helped to feel so much more pulled together than how I had started out. I realize that this might sound corny or contrived to someone who was not there, but please know that my recognition of the care they gave is genuine. I'm not usually given to seeking emotional support in retail stores, much less remarkably good emotional support, but somehow, this is what I received. During that last week, as I was preparing to return home, I stopped by the store to thank these women for their love and humanity. I didn't catch them all, so I hope that this reaches them: My friends, please know that your collective care was much greater than the sum of its parts. Thank you for seeing me in a way I couldn't even verbalize that I needed. You will always be associated with the beauty that was found in a time of crushing grief. And thank you, Ulta, for hiring such people of quality and heart.

I did not like being followed around the store as a Black woman. I was already being assisted by…read moreone of the store clerks, yet another woman--who was white--was trailing me. She wasn't even discreet about it; everywhere I turned, she was there. I will not be returning to that location anymore. You already have cameras in the store, so I don't understand why you would go out of your way to make your customers uncomfortable.

Appointments are always on time. The entire team from the Doctor and Nurse to the office manager…read moreare always friendly, ready to listen to your needs and questions then help you get the results you want.

This is a hidden gem in the heart of Bel Air. I waited a long time for this place to open and it…read morewas so worth the wait! I've had my brows tattooed twice and micro-bladed previously and badly needed corrective permanent touch up on them. Shelby & Jenn are simply AMAZING. I followed their after care instructions, returned for the follow up touch up, and my brows are now beautiful. I even tried out a vitamin injection and feel great! I came back before vacation to try out their lashes which even includes training if you wish to do them yourself. Their services are endless and I feel 20 years younger. They have flexible hours and also offer free wellness series events which I'm looking forward to learning more about. Shelby is an amazing permanent make up artist and more, and with her talent paired with Dr. Jenn C.'s many years in the medical field, expertise, and personal consultations she's already given me, I know I'm in excellent hands. They're super friendly and personable and make you feel comfortable. Can't wait to try out their IV hydration services, facials and everything else on their menu! Thank you Manna Life!

Nothing but good things to say about this place. Well maybe one thing. It is a 45 minute drive…read morefor me to get here and if you are not careful you will drive right past it. But once you park and go in you know it was worth the drive. The place is clean and relaxing and the people are courteous and friendly. They offered me beverages to drink while I waited. However, I did not have to wait long. The staff is also knowledgeable. I ask a lot of questions and every one was answered to my satisfaction. Another perk for me was that this place has Saturday hours. Never heard of this place before but now I will recommend if anyone asks.

I went for my appointment and had Cathy Wright, RN do a fantastic job on the facial. She was…read moreknowledgeable and friendly and helped me better understand what I could do to keep my face hydrated and youthful. She also gave me a sample cream to try before having to purchase, which I will be doing. I will be scheduling a follow up appointment with her! Additionally, we discussed the pushing back of appointments and she indicated that they recognize it's unprofessional and will be more considerate in the future. I believe them. So, please visit this medi-spa. I chose to update my review, as opposed to remove it, as I wanted people to know, this business does care and is willing to make changes when it comes to customer service.

This was my first time visiting…read more Positives: The salon itself was very welcoming and had a nice aesthetic. The person at the front desk was very friendly and so was my aesthetician. The private room was very calming and relaxing while having my facial and I felt very relaxed when I left. Negatives: the facial itself didn't yield any results for me. I had a hydrafacial, with my main areas of concern being hydration and to help with the signs of aging. Unfortunately neither occurred. My face was smoother and brighter for maybe 2 days afterwards but it was also very tight and dry. The fine lines around my eyes and mouth were more pronounced and noticeable than they were before. I did see a temporary reduction in blackheads around my nose, but less than a week later, my skin was back to being dry, dull and flaky like it was before. UPDATE: Two weeks later and my skin is breaking out like crazy and peeling in some places. I have texture where I didn't have it before. It looks worse than before I went. I'm disappointed that I didn't see any positive results and angry because of the breakouts and other adverse side effects. I will NOT go back again.

First, I just want to start with this was my first time getting a manicure and pedicure after the…read moregovernors orders had been lifted due to COVID-19 and honestly I was so impressed with the cleanliness and safety precautions taken by With Love. I truly felt comfortable getting my nails done here, despite everything going on. Also, Fallon did an amazing job! She took her time & honestly my nails look amazing. I got them done for my engagement photos & I was so pleased with the outcome I booked another appointment before my vacation. I will say that the pricing is average or a little above average, but you definitely get what you pay for. I think the overall atmosphere of the beauty bar adds a more upscale feel and makes getting pampered more of a treat. I will definitely make this my new go to nail salon in Bel Air!

Very clean and serene place! Dallas was very attentive and helpful on how to take care of my brow…read morelamination. Very sweet and kind Top notch quality!! Can't wait to go back! Definitely would recommend this to anyone who's looking for her services.

From the owner: Hello! My name is Dallas and I am a solo Esthetician. Pure Complexion based in Bel Air MD, is your…read morepremier spot for waxing services designed to give you smooth, radiant skin. I specialize in the art of waxing, I'm dedicated to providing a comfortable and confident experience, ensuring you leave feeling refreshed and glowing. Let's reveal your skin's natural beauty together!

This was one of the best massages I have ever had. I was given this massage from my wife as a gift…read more Haven't had a massage in years so I was like ok. My wife typically gets a relaxing massage. So off I went and signed up with Pamper Urself. Upon my arrival, I really like the layout of where her massage room was set up. As I walked in, there was a ver pleasant smell of essential oil in the room. Of course, there was wind chime/flute type music. I always laugh internally at this music because if it's so relaxing why don't people play it all the time. Anyway, personal preference I know . When I met Lateeku she was very professional and personal. She offered me a relaxing massage or a deep tissue massage. Since we have been doing a lot of spring cleaning my shoulders and back we're kind of sore. So, I asked for the deep tissue massage and........ WOW!!!!!! She was no joke. Lateeku is not very tall but she could probably bend metal with her hand strength. She worked every knot out of every muscle in my shoulders and back. It was remarkable. I would absolutely recommend her massage to anyone looking for a great massage.

Great price however difficult to find location as it isn't posted anywhere. Not the best massage…read moreor facial experience but not the worst that I have ever had.