This is the first time I could not talk to a live person at the Toyota dealership service area…read more They're automated voice system prevents any live interaction. I really needed to talk to service today and could not reach anyone. When I am looking for a new Toyota the first thing I look for is how efficient the service department is. Based on my last two service appointments I have had issues.

Zero customer service. Dropped off my Land Cruiser for a warranty repair over a month ago and have…read morehad no communication since! Zero contact! Have called at least 5 times and never talked to service. Absolutely the worst customer service of any company I've ever delt with.

EXTREMELY disappointed in their sales dept. went there 3 different times to try and trade up on my…read more2025 sedan. it took over 20 min each time for someone to come out and talk to me. When someone finally came outside, they gave me ridiculous numbers for both the trade in and for purchase. Not even the sales manager in all 3 visits would come from behind his laptop screen to say hello or try and help make a deal. I drove over 100 miles to the next Mercedes dealership which was more than interested in wanting my business. Their quote was much more reasonable than here. This sales dept needs a complete overhaul of its staff. Personnel that is educated as well as interested in keeping business from driving elsewhere

Zt motors Of ft walton beach FL on Beal ave BMW and Mercedes benz are liers the ripped me off an a…read morecar that i purchasd there back bumper was damaged of day of delevery they Sales MGR Voss said its my ptoblem dont do bussiness with those Crookes yes they lie my bmw was missing gor 3 days after i sign the purchase order and paid for it never agian to any bussiness with ZT motors niw out am pocket need to pay for the damage they did $2,600 iI'm angry with them

Very nice staff was no pressure. Enjoyed working with them. Easy to deal with I found out that the…read moreinstrument panel was not lighting up after the deal and they still fixed it. Would definitely use them again

When buying a car for the first time most dealers where cold and don't answer the questions I have,…read morewhen looking for cars I found beach city motors not knowing much about buying a car Ben gave me all the information he had to make buying a car non stressful and easy, he even made sure I went through my bank to get the best financing I could get with no credit! When buying the vehicle Ben was super helpful and kind we where in and out within an hour a little bit later after buying the car it had a few problems that where not easily found when Ben found out he helped us find an amazing mechanic and he helped us through every process I highly recommend buying from Ben!!!

John was great with how quickly I was able to trade in the Acura for the Audi TT. However, I asked…read morethree different times if there was anything seriously wrong with with the car so I could budget for repairs and was told no by both the mechanic and the manager. Not 2 hrs after purchase, I was blocks from my office in Pensacola when the entire clutch system died. Over $2500 worth of repairs not even 3 hrs after purchase. When I called to get any suggestions for where to take it for repairs, etc. no one returned my call. Awesome car, not awesome with following up post-purchase.

This place is a total rip off. They do have a nice staff, but beware. Their cars are highly…read moreoverpriced, and they lie. When I pointed out that the car I was trying to buy was priced over double the kelly blue book value, they said they go by nada. I looked on Nada and it was priced even lower than kelly blue book. Then they tried to tell me I had the wrong van, so I looked at ALL model vans for that make and model and year, with no huge price difference. I was then told they had no control over what was charged, that it was the lender's choice. What a bunch of bologna! I had told them what I could do down payment and payment wise before I went in. What came back wasn't even close. Wasted my entire day. If you are desperate and have no other choice, this might be a place for you, but I've also read many reviews elsewhere that the cars don't hold up, so I don't even think that would be an option. Don't get suckered in with the nice act. Do your research.

If you BMW is need of repair, have it towed somewhere else. Here is my experience:…read more I was Florida checking on a rental property when my car had an issue. After the diagnosis, I was told that my part would be in and installed by weeks end and would be able to return home in time for important work commitments. After calling in to make sure them part was in, I was told "yes, its in and we are going to install it, and you be on your way home". I call the next day and was told that my part was NOT IN and was in fact on back order. In order to fix their screw up, they offered me a rental car from Enterprise, and said that BMW has a "Reunite Program" and will transport my car back to my home, which is out of state. I thought that was very thoughtful and at that moment began to mentally for give this "stealership" for crapping the bed on the supposed part that was in but really wasn't. A few weeks go by after they contacted me saying the car is fixed but that "BMW won't honor the reunite program because I own property in the area." WTF? So I call BMW North America: THEY STATED THAT THEY WERE NEVER CONTACTED BY THE DEALERSHIP AND I INDEED QUALIFY FOR THE REUNITE PROGRAM AS I WAS 500 MILE OR LESS FROM MY HOME." So basically this crappy slime ball Stealership lied and tried to blame BMW North America on denying what I was entitled to. The only person there that wasn't part of the lie was the receptionist girl Taylor. Somebody should hire her cause she is the one that has field all the dissatisfied customers at this dishonest stealership.

Excellent service from BMW. Bad battery took us in w/o appt and replaced it. The lady that helped…read moreus was very professional in helping us with bill. I want to thank all who worked on my wife's BMW X2 to get back up and running.

We always receive courteous and friendly service at Preston Hood…read more Service on our vehicle is most excellent. We just had it detailed yesterday!!! It is AMAZING!!!!!!!!!!!! Our car looks so shiny and new ~ inside and out!!!!!!!!!! AWESOME!!!!!!!!! THANK YOU PRESTON HOOD for your MOST EXCELLENT SERVICE. It is Greatly Appreciated!!!!!!!!

My experience with this dealership was exceptional from start to finish--10/10. As soon as I…read morearrived, I explained my needs, and they had three vehicles ready for me to explore. I was given plenty of time and freedom to thoroughly test the one I liked. When I raised a concern about something I noticed, they were more than willing to work with me on the price. My salesman, Derick, was knowledgeable and attentive, and the sales manager was equally helpful. A few weeks later, when I brought the vehicle in for service, I had the pleasure of working with Latone, who was both professional and pleasant to speak with. I'll definitely be buying my next vehicle here, and I'll be recommending this dealership to my family and friends as well!

The level of service at Toyota of FWB is despicable for a high volume location. Went for a routine…read moreoil change with a request to diagnose a nonfunctional key fob. They quoted over $400 which sounded exorbitant and led to me calling the car brand dealership in the neighborhood state that quoted $200. When I queried it with the service advisor she was very filppant around the matter. They were more interested in selling other services and offering to buy my car which they claim is in high demand. In the past when my service advisor STEVE was there an oil change meant a clean car inclusive of paper floor mats and a sticker with next due date. Avoid this business if you can.

On October 22, 2025 I took my Lexus in for an oil change and tire rotation. During the service, I…read morewas contacted that I needed an alignment. I declined the alignment. However, the alignment was done. ( had planned on taking it to Vannoy's who does excellent service.) On April 3, 2026, I took my Lexus in again for an oil change and tire rotation. The service person asked if I wanted an alignment. I stated I did not and that it was done without my permission the last time. During the service, I was told I needed new tires and that no tire rotation was done. I declined putting new tires on at this time. Upon checkout, I was charged for a tire rotation. The money was refunded. I paid in cash as I am opposed to the 3% additional charge for using a credit card. On April 4, 2026, I received a text message that I had missed my April 3, 2026 appointment. Really????

My husband and I had a wonderful car buying experience with Gary Smith Honda in Fort Walton Beach…read more We were looking around for a vehicle to fit our growing family when we just thought to stop by some car lots to just peek around. We stopped at a few other dealerships in the area, didn't love the prices for what they were offering, and kept searching when we finally stopped at Honda. We came after hours so unfortunately no one was available to talk to us, but we still were able to look around at the vehicles they were selling. We stumbled on this 2022 Ram 1500 and were super interested since it'd fit our families needs and more. The price wasn't terrible for a full sized truck either which was also a plus. So, we head home, do some research, and set an appointment to test drive the truck. I was promptly reached out to after requesting the appointment where they confirmed my time. When we got to the dealership our salesman's, Johnny, was ready to greet us and had everything ready to go for us to test drive the vehicle. The test drive went great and Johnny asked us the usual questions about how we liked the truck and, of course, we loved it so we got to talking about purchasing. We've bought cars in the past so we were ready to have to haggle tooth and nail for what we wanted with the vehicle we were hoping to buy. However, were pleasantly surprised when our offer on the vehicle we wanted to purchase wasn't pushed back on and was quickly accepted. Johnny was very friendly and went over everything on the paperwork. He answered all of our questions and got us back to Ian the finance guy. Ian was also fantastic and was able to answer all the questions we had and they even got us a better APR than our bank was offering (which is great for these high percentage rates these days). Super great people and friendly service. I love that they're not the usual stiff dealership that doesn't want to haggle to get you a good deal.

Hi, I will start by…read moresaying we take our 2016 pilot in at every warning given in the dash and even when something arises as we have always been a Honda family. We actually have had 4 Hondas at once and always take care and have proper maintenance done when suggested. 163,000 miles. needs an A5. oil change and engine coolant replacement. already $600. I also had new tires put on adding another $1,200 to my bill. and don't forget the tire alignment charge in with the $600. Go to pick it up, suggest $180 diagnostic to see why suspension is messed up on rear of car. That doesn't include any pets labor or services after the fact of course......And suggest transmission flush for $500 though we just had transmission fluid replaced less than one year ago. "There are too many reasons for us to go into as to why this might have happened". Can't tell you what the problem is.....oh but we can fix it for at least $500.....right. My gas light is on, a warning light saying keyless remote battery low is now on my dash as well. Oh and I asked the service person if there was an extra surcharge if I used a CC to pay for service. Nope. Surprise, there was. Had to get that refunded and repaid with a debit card. All the advisors were new and was a horrible experience. Not just one thing to be put out about but like 5 things that were jacked up. So glad we are moving from this area. Would not go back there again even if we were not moving. Very disappointed in Honda today.