I traded my 2020 Subaru Forester Sport for a 2026 Subaru Forester Touring. Jack was a great…read moresalesman. Made sure I got the color exterior/interior that I wanted. The entire team was wonderful. I never felt any pressure. Jack kept me updated. Eric handled the finance end with ease. I have been getting my vehicle serviced there for years. Highly recommend Step One.

I've gone here twice for scheduled maintenance on my Forester, and both times everyone has been…read morevery helpful, friendly, and professional. When a problem was identified, they informed me that it was covered under warranty but it would take a few more hours to repair. They gave me a loaner car and took care of all the paperwork quickly. A great experience.

Zero customer service. Dropped off my Land Cruiser for a warranty repair over a month ago and have…read morehad no communication since! Zero contact! Have called at least 5 times and never talked to service. Absolutely the worst customer service of any company I've ever delt with.

DO NOT GET MAINTENANCE DONE HERE!!!!! I had left a bad review on google 2 years ago on something…read morethat occurred the last time I gave Toyota business, and last year, they were doing a promotion and giving people free oil changes or tire rotations, which I received, so I thought like anyone "why not give them a chance, it's free anyways" well holy crap, I had my car checked 6 months after they changed my oil and they didn't tighten the thing right and it was leaking. Literally can not trust these people to do anything

EXTREMELY disappointed in their sales dept. went there 3 different times to try and trade up on my…read more2025 sedan. it took over 20 min each time for someone to come out and talk to me. When someone finally came outside, they gave me ridiculous numbers for both the trade in and for purchase. Not even the sales manager in all 3 visits would come from behind his laptop screen to say hello or try and help make a deal. I drove over 100 miles to the next Mercedes dealership which was more than interested in wanting my business. Their quote was much more reasonable than here. This sales dept needs a complete overhaul of its staff. Personnel that is educated as well as interested in keeping business from driving elsewhere

Zt motors Of ft walton beach FL on Beal ave BMW and Mercedes benz are liers the ripped me off an a…read morecar that i purchasd there back bumper was damaged of day of delevery they Sales MGR Voss said its my ptoblem dont do bussiness with those Crookes yes they lie my bmw was missing gor 3 days after i sign the purchase order and paid for it never agian to any bussiness with ZT motors niw out am pocket need to pay for the damage they did $2,600 iI'm angry with them

Very nice staff was no pressure. Enjoyed working with them. Easy to deal with I found out that the…read moreinstrument panel was not lighting up after the deal and they still fixed it. Would definitely use them again

When buying a car for the first time most dealers where cold and don't answer the questions I have,…read morewhen looking for cars I found beach city motors not knowing much about buying a car Ben gave me all the information he had to make buying a car non stressful and easy, he even made sure I went through my bank to get the best financing I could get with no credit! When buying the vehicle Ben was super helpful and kind we where in and out within an hour a little bit later after buying the car it had a few problems that where not easily found when Ben found out he helped us find an amazing mechanic and he helped us through every process I highly recommend buying from Ben!!!

The employees at this establishment make themselves seem incompetent by not catering to the…read morecustomer which directly leads to decreased customer adherence. Need better customer service and communication overall.

If you BMW is need of repair, have it towed somewhere else. Here is my experience:…read more I was Florida checking on a rental property when my car had an issue. After the diagnosis, I was told that my part would be in and installed by weeks end and would be able to return home in time for important work commitments. After calling in to make sure them part was in, I was told "yes, its in and we are going to install it, and you be on your way home". I call the next day and was told that my part was NOT IN and was in fact on back order. In order to fix their screw up, they offered me a rental car from Enterprise, and said that BMW has a "Reunite Program" and will transport my car back to my home, which is out of state. I thought that was very thoughtful and at that moment began to mentally for give this "stealership" for crapping the bed on the supposed part that was in but really wasn't. A few weeks go by after they contacted me saying the car is fixed but that "BMW won't honor the reunite program because I own property in the area." WTF? So I call BMW North America: THEY STATED THAT THEY WERE NEVER CONTACTED BY THE DEALERSHIP AND I INDEED QUALIFY FOR THE REUNITE PROGRAM AS I WAS 500 MILE OR LESS FROM MY HOME." So basically this crappy slime ball Stealership lied and tried to blame BMW North America on denying what I was entitled to. The only person there that wasn't part of the lie was the receptionist girl Taylor. Somebody should hire her cause she is the one that has field all the dissatisfied customers at this dishonest stealership.

We always receive courteous and friendly service at Preston Hood…read more Service on our vehicle is most excellent. We just had it detailed yesterday!!! It is AMAZING!!!!!!!!!!!! Our car looks so shiny and new ~ inside and out!!!!!!!!!! AWESOME!!!!!!!!! THANK YOU PRESTON HOOD for your MOST EXCELLENT SERVICE. It is Greatly Appreciated!!!!!!!!

My experience with this dealership was exceptional from start to finish--10/10. As soon as I…read morearrived, I explained my needs, and they had three vehicles ready for me to explore. I was given plenty of time and freedom to thoroughly test the one I liked. When I raised a concern about something I noticed, they were more than willing to work with me on the price. My salesman, Derick, was knowledgeable and attentive, and the sales manager was equally helpful. A few weeks later, when I brought the vehicle in for service, I had the pleasure of working with Latone, who was both professional and pleasant to speak with. I'll definitely be buying my next vehicle here, and I'll be recommending this dealership to my family and friends as well!

Everything is great from dealers financing to driving off the lot maintenance love them. They show…read moregreat Customer care.. thanks, Toyota, Fort Walton Beach, Florida

The level of service at Toyota of FWB is despicable for a high volume location. Went for a routine…read moreoil change with a request to diagnose a nonfunctional key fob. They quoted over $400 which sounded exorbitant and led to me calling the car brand dealership in the neighborhood state that quoted $200. When I queried it with the service advisor she was very filppant around the matter. They were more interested in selling other services and offering to buy my car which they claim is in high demand. In the past when my service advisor STEVE was there an oil change meant a clean car inclusive of paper floor mats and a sticker with next due date. Avoid this business if you can.

Ralph the service porter is excellent. Friendly…read moreknowledgeable and professional. He quickly dealt with my issues and gathered additional information. We'll worth the drive down from Crestview to have issues dealt with.

My husband and I had a wonderful car buying experience with Gary Smith Honda in Fort Walton Beach…read more We were looking around for a vehicle to fit our growing family when we just thought to stop by some car lots to just peek around. We stopped at a few other dealerships in the area, didn't love the prices for what they were offering, and kept searching when we finally stopped at Honda. We came after hours so unfortunately no one was available to talk to us, but we still were able to look around at the vehicles they were selling. We stumbled on this 2022 Ram 1500 and were super interested since it'd fit our families needs and more. The price wasn't terrible for a full sized truck either which was also a plus. So, we head home, do some research, and set an appointment to test drive the truck. I was promptly reached out to after requesting the appointment where they confirmed my time. When we got to the dealership our salesman's, Johnny, was ready to greet us and had everything ready to go for us to test drive the vehicle. The test drive went great and Johnny asked us the usual questions about how we liked the truck and, of course, we loved it so we got to talking about purchasing. We've bought cars in the past so we were ready to have to haggle tooth and nail for what we wanted with the vehicle we were hoping to buy. However, were pleasantly surprised when our offer on the vehicle we wanted to purchase wasn't pushed back on and was quickly accepted. Johnny was very friendly and went over everything on the paperwork. He answered all of our questions and got us back to Ian the finance guy. Ian was also fantastic and was able to answer all the questions we had and they even got us a better APR than our bank was offering (which is great for these high percentage rates these days). Super great people and friendly service. I love that they're not the usual stiff dealership that doesn't want to haggle to get you a good deal.

Me and my wife got a car in 2025 around winter time. Once when we found the car we wanted we went…read moreto finance through them. They ran our credit 15 times on different hard inquiries when it should have been one hard injuries throw different vendors I don't recommend this dealership.

Terrible communication and customer service. I inquired if a certain vehicle was available and as…read moreof 4pm the day before it was. I showed up in the morning to purchase after already doing financing for it over the phone with someone named Chris. Then they said it wasn't there anymore and tried to push me into a car I did not want. A simple text or call to say it was gone would have saved over an hour trip for nothing and a useless hit to my credit.