In hindsight, we made a serious mistake by sending our money to Rabbi Ian and the Pacific Synagogue.
As your wedding day draws near, nothing will matter more to you than the professionalism of the people you're working with.
And a true professional will understand how important it is not to make you seriously doubt their professionalism, especially in the stressful days before your event. (Fortunately, everyone else we worked with came through with flying colors! See my other reviews.)
We understand why some vendors want to be paid in full in advance, as Rabbi Ian/Pacific Synagogue did. But we believe that this places an ethical responsibility on them to treat you in a professional manner after they have your money.
The four questions we now wish we'd asked ourselves about Rabbi Ian/Pacific Synagogue are:
1. How hard is it to imagine them behaving unprofessionally once our full payment has been submitted?
2. What happens in the event that they do behave unprofessionally then? Will they be seriously concerned to make things right? If not, will they agree to refund our money, or even half of it, if we have to scramble to find another officiant on short notice?
3. What exactly is our "pledge"/"donation"/"retainer" (as it was variously described) going to support? What *is* the Pacific Synagogue? My wife and I hesitated when we first heard their high asking price (nearly double the going rate for hired officiants), but we agreed because we believed (based on communications that we've saved) that we were supporting the operations of a real synagogue, with an independent board of trustees, for which Rabbi Ian worked. Suffice it to say that we no longer believe this impression to be entirely accurate!
4. How annoying/aggravating would it be to have unresolved issues with these people several weeks after the wedding?
It's fair to ask how we ended up signing on with Rabbi Ian in the first place. The answer is that we (and both our families) wanted our ceremony to be performed by a rabbi, and neither of us is from San Diego (we planned the wedding from the East Coast). We were initially impressed with Rabbi's Ian's positive reviews on a major wedding website (a site that, we've since realized, collects revenues from its featured vendors). And although we did have some slight reservations after speaking with Rabbi Ian, we were reassured by all those positive reviews. As for submitting the first half of the "donation," the fact that the mailing address was a high-rise office didn't raise any red flags, since my wife and I have both been affiliated with small synagogues that don't have dedicated spaces. (It didn't occur to us then that that 33rd floor office might be the *only* physical address for the Pacific Synagogue.) And when I met with Ian during a business trip to San Diego, he seemed fine.
It may well be a sheer coincidence that the "crisis-precipitating" email he sent us came a day or so after our second check was deposited. To us, and to everyone we discussed it with, the email seemed screamingly inappropriate and alarmingly out of touch, both in itself and as a response to an email in which I had just explained how exceptionally busy we were just then (my wife had returned from her medical boards early that morning, and I'd been planning the wedding singlehandedly from across the country on top of my own busy schedule).
After such a peculiar response from Ian, it was hard to imagine feeling comfortable with him at our wedding, which was just 10 days away. He did leave a voice message once I notified him that we believed he'd crossed a line and would be seeking another officiant. However, the message contained no acknowledgement that there was anything amiss on his end, or even any interest in finding out why we were taking this drastic step. This confirmed our sense that our choice to replace him, though difficult, was the right one in the circumstances, and we proceeded to find (with help from another vendor--and a bit of luck!) another officiant on short notice.
In the end, everyone understood that we had done our best to have a rabbi perform the ceremony. While Rabbi Ian's replacement wasn't a rabbi, we're pleased to say that he turned out to be a mensch!
Given the circumstances, I felt that it was very generous of us to offer to let Rabbi Ian/Pacific Synagogue keep half of our payment ("donation" or whatever), which is about what we paid our actual officiant. But six weeks later, I still haven't received a response. We definitely feel that our generosity was abused!
Update: it's been well over a year now, and in the interim we've seen doubts raised about whether "Rabbi" Ian is indeed an ordained rabbi at all. read more