UPDATE: Management replied with the standard "please contact us" response. That's not…read moreaccountability--it's dismissive lip service. After everything I experienced, I will never return to or recommend this dealership. My experience with this dealership has been terrible. My transmission failed at only 20,000 miles, and ever since their service department worked on my car I've had ongoing problems. The service manager, Kelly, was rude, dismissive, and completely unwilling to take responsibility for the damage their team caused. Their service department is careless, unprofessional, and cannot be trusted. I will never purchase from this dealership again and strongly warn others not to waste their time or money here.

I have called numerous times to speak to management in service and the GM of the dealership with no…read moreresponse and no returned calls. This organization has digressed immensely. Customer service doesn't exist at this organization and I will never purchase another vehicle from them!

Purchased a used Audi Q7 from Audi Lafayette on 10/31/2023. The inspection report they gave me…read moreincluded "Battery Condition-Post Condition and Midtronic Test/GFF Test" with a "Pass". As I soon learned, the battery condition was not inspected. It was swollen. The posts were slightly corroded and leaning from being swollen. It had 314 out of 850 possible cranking amps. Yes, it was "As Is" but "As Is" was based on the report they gave me. I had purchased the vehicle with the intent of taking a trip to Alabama and Tennessee two days later. Ended up having to jump it off and/or trickle charge overnight for several days until I could get it replaced. The cost was over $500. I was 554 miles away and they had the gaul to tell me, "Management asked if you can bring it here they will take care of the battery." This was of course after I knew the condition of it. Would never have left home with it if I'd known before. No way I was taking a chance of driving that far to have them replace it, mainly for the risk of damaging the electronics in the car. They refuse to compensate me for any of it. They will not stand behind their sales and they obviously will lie about the condition of their vehicles. Do not buy a used vehicle from them!

Beautiful business, with beautiful vehicles ! Audi staff was amazing, they go above and beyond to…read moremeet your needs ...

I'm giving this dealership and salesman, Trevin, every bit of 5 stars. I wasn't able to buy a new…read moreTelluride like I wanted, unfortunately. However, he and all the others at Sterling Kia in Lafayette, La. bent over backwards to help me out and show me dozens of new Tellurides in several of the different trims! He took the time to go through all of the features and different options since I wasn't familiar with them. I was able to test drive two and was completely floored at how much room and power these mid-size SUVs have. They are VERY sharp looking too. The harsh reality is some things aren't meant to be, and I ended up getting a different vehicle elsewhere that fit my budget, but I can't thank Trevin and the crew enough for their patience and assistance. I did purchased a vehicle from Sterling Ford in Opelousas back in 2013 and was VERY impressed with the service, respect, and professionalism I was shown. If you are in the market for a Kia, look no further than Sterling Kia and give Trevin a hollar! Cheers! J.J.L.

Our Telluride took a rock to the A/C condenser during our travels from FL to TX. No A/C and 3 dogs…read morein August heat don't make for a good day. Sterling was the closest KIA dealer to our location. Gabriel and the other members of the service department were awesome. They got us in quick and found the issue. Started the fix asap. And they allowed us to bring our 3 dogs inside so they wouldn't succumb the Lafayette Louisiana heat. Thank you all (front of the house to the guys in back) for the fast repairs. And the dogs got a lot of love too!!

I purchased multiple vehicles from them old and new location. When servicing my gv70 3.5t the…read moredamaged my rims, preformed poor repair work on them that failed and eventually had to replace them. Was told on 2 separate service visits that the rims had been replaced and they weren't. Not to mention I purchased the rim and tire protection plan from them. On another service visit to replace failing retention clips on body molding they scratched the rear passenger door. Again we purchased the most expensive protection product they offered. They attempted to repair the damages by spraying another coat of paint over the entire rear passenger door. This resulted in a bumpy and bubbly finish. Then they tried to correct that by over buffing the paint resulting in even more damage to my wife's vehicle. Yet they say they are here to support Acadiana! I will not argue about how nice they are during the buying process, anybody will be nice when you are handing out checks. Judging character has to be done when things get difficult. Even the Devil smiles at you when you sin.

Started our a great experience with this dealership, was hoping to give 5 stars but unfortunately a…read morepoorly setup pickup for my trade in and the salesperson (Brooks Kennedy) not being accurate with a couple of cosmetic flaws the vehicle had and just basically washing his hands of things once the sale was made dashed any hope they had of a good review. It's a shame, if he had just been transparent or willing to go the extra mile and make up for the issues it might have been different. Once can almost sense how they no longer care once they have your money. Days and days without returned texts, excuses, etc. Hold these places accountable guys. They're not big on that but every review/survey that's truthful and accurate is necessary, both positive and negative, and it does affect their bonuses in many cases. I hate the survey system but it is what it is. It's not all their fault but them taking responsibility overall for an subpar sales experience is always the way to go. Nice car though.

I just purchased an Infiniti G37 Convertible yesterday to replace my AUDI TT convertible that was…read moretotaled in a 7-car pile-up. My salesman, CHRIS SNEAD was awesome. He was not pushy, but knowledgeable. He was professional and accommodating. The contrast of him to several other salesmen/women in dealerships in other cities and other states--was profound. When I made the decision to buy, it was time for financing with CLIFF ROY. He, too was knowledgeable and professional in the way he presented information about options. He went above and beyond to be accommodating, working with me on a plan that would help get me in the car I wanted at payments I could afford. I'm so grateful! My car is in the shop for final touch-ups and I was provided a loaner until my car is ready. Chris had the loaner clean and gassed, when he noticed metal in a tire and it was leaking air. I appreciate this kind of attention detail that saved me car trouble on the Atchafalaya Basin. He switched it out for another loaner. I experienced nothing but professionalism that is an expectation at a luxury car dealership. (The only thing I didn't like was the constant country music. Maybe mix styles up a little?)

I dropped my 2018 q70l off for some needed service work. I have Warrenty on it. It has been there…read morefor 1 month and a half. No follow up calls to keep informed and it seems that when I call, nobody knows what's going on but comes back with some bs. I been off, waiting on parts. Tech is working on it, but never completed. I ran a dealership for over 20 years, this is just piss poor customer services. Be advised before coming here. You have been warned.

This has been the most pleasant group I've come across. Service was A+ especially driving from…read moreKaty Tx to the Lafayette location. Kyle Credeur was extremely helpful, friendly, and well-mannered totally appreciate his service and will definitely be purchasing from him in the future. I'd like to give a big thank you to Seth Lacombe for all his work and for making sure everything was ready and prepared when we arrive. God bless the entire team.

Al Ledet was a pleasure to deal with and his experience was evident. And the quickest sale I've…read moredone.

I had a deeply concerning and unsafe experience with the service department regarding my Volkswagen…read moreTiguan. I brought my vehicle in for a diagnostic due to a high-speed vibration. I suspected a CV joint issue but made it clear I was not certain, which is why I happily agreed to pay for a diagnostic. After drop-off, I was called and informed I would be charged a double diagnostic fee, with only half applied toward any repair. The vehicle was taken into the shop and I received findings in well under two hours, which raises questions about the legitimacy of the fee. I was then quoted additional thousands of dollars for coolant and oil system "leaks". When I asked whether these systems were pressure tested for leaks, I was told no and that the recommendations were based solely on visual inspection. I have no errors/lights and no measurable loss of fluids so I denied the additional services and proceeded with the CV joint replacement as intended. The most serious issue occurred at pickup. As I pulled out of the dealership parking lot, the skid plate immediately detached from the bottom of my car and flew off while driving, creating a serious safety hazard. I am extremely fortunate no one was behind me. I retrieved the skid plate and returned it to the service center within minutes. The technician and service manager admitted: - The skid plate had been removed during service - Screws and washers were missing - I was not notified of the missing hardware during the diagnostic or at pickup - The vehicle was released anyway, knowingly with missing hardware Instead of replacing the damaged part or properly reinstalling it, the service team zip-tied a broken skid plate back onto the vehicle and refused to replace it. I was told that "you don't really need it anyway" and that I should have known parts were missing because I brought the car in for a specific issue. I am not a technician. I relied on a certified VW service department to identify safety-critical issues, notify me of missing hardware, and return my vehicle in a safe condition. Releasing a vehicle with an improperly secured underbody panel after removing it themselves is negligent. This experience showed a lack of transparency, accountability, and basic safety standards. I would strongly caution others before trusting this service department.

Worse service ever. Appointments mean nothing. Waiting 5 hours for an oil change while listening to…read moreservice personnel tell customers it takes 1.5 hours to get the service completed. I will definitely be looking elsewhere for my service needs. Richard G.

Brought my car here because it wasn't shifting and kept dying. That was the ONLY issues. When I got…read moremy car back, the radio wasn't working, I wasn't able to adjust my mirrors, and my charger ports weren't working. We gave the car back and they charged us an extra $150, telling us that a fuse was unhooked and it was unhooked when we brought the car. I THINK I would know if my radio wasn't working when I brought the car in. We get the car back a second time and it works fine. The next time I turn it on, same issues occur, radio isn't working, can't adjust mirrors, and charger ports aren't working. This is absolutely ridiculous. We've spent over a grand on a rental and service fees combined, all because they messed up my car. Will not be back and would not trust them to work on anything.

We recently visited Giles to purchase a vehicle. I was there to co-sign for the purchase, not to be…read morethe primary buyer. However, instead of processing the transaction as agreed, your staff listed me as the purchaser of the vehicle without my authorization or consent. This is a serious error and shows a lack of professionalism and integrity in handling financial paperwork. Such actions create unnecessary complications and reflect poorly on the dealership's business practices. Because of this experience, I want to make it clear that I will never purchase a vehicle from Giles again, nor will I recommend your dealership to anyone I know. I expect this issue to be corrected immediately and the documents adjusted to reflect the original intent of the transaction -- with me serving only as a co-signer, not the primary buyer. Please confirm in writing once this correction has been made.