We too used to like them, but the last time we boarded my 93 year old mom's 15 (?) year old sweet…read morelittle rescue dog, he got out and was lost for an unknown period of time. It turned out that it wasn't that long, but anything could have happened - he was loose and could have been hit by a car, grabbed by a coyote, or picked up by someone not as kind as the people who found him. Imagine landing from a trip and turning on your phone to a message from a strange (but kind!) man with a Santa Barbara area code saying he had your dog that they'd found running scared in the street - my mom was hysterical. They tried to slough it off and when they knew how upset I was, both Kristen & her husband started using rather foul language - they were the ones who lost the dog! I also question if they are licensed to board dogs in a residential neighborhood. I was shocked to find out a day or so later they had asked my mom to pay the entire bill! Incredible nerve after putting her through that trauma. She paid it "as she was afraid they would sue her." I discussed with Kristen calmly and she agreed to reduce it by 50% and refund my mom the difference. Then she started trying to renegotiate and offered only 1 night off "per her business consultant." Kristen has tried to contact my mom repeatedly, including going to her home, after my mom has not responded and I have asked her not to several times, and this is definitely verging on elder abuse. My mom is so upset, she says she'll never travel or board him again. As of today, over 3 weeks later, still no refund to my mom for their incredible negligence. I also noticed, as Brian S. did, that other than my mom's review in Sept, before they lost Reggie and when we still liked & trusted them, all other reviews are very old and refer to the previous owners.

I am so grateful for the Island Pooch walkers. The walkers that Kristin chooses are so good and…read moretrustful. They arrive on time and have such good communication. They are available if needed at the last moment and provide good care when I am on vacation. I give them 5 stars!! Beverly White

Both of my dogs, a French Bulldog and an English Bulldog attend Tiny Tails OC, and I couldn't be…read morehappier with the care they receive! I love that I can drop them off knowing they're happy, safe, and getting plenty of attention. They get potty breaks, playtime, pets, and socialization every day. My French Bulldog is like a little vacuum and tends to pick things up off the ground, but the staff pays close attention to him. My English Bulldog thrives on routine, and Tiny Tails provides exactly that, she used to be timid, but daycare here has helped her socialize and become more confident. They always come home healthy and in a good mood. I truly trust this business with my fur babies and highly recommend them to anyone looking for loving, attentive care!

Tiny Tails OC is the best! Lilly responds very fast and always makes room for my dog. She takes…read moregreat care of my husky, and he always enjoys his stays with her. Best pet sitting service in Orange County!

Esther is soooooo amazing! My goldendoodle hates getting brushed daily so he gets matted so quickly…read moreeven with grooming every 3 months. We just moved to OC and found Esther thru seeing her work on another pup while I was out and about. To be completely honest, when I dropped my pup off, I was so ready to picked up a completely shaved boy (because he is so matted on random spots) Esther spent the entire day with him (blessed her heart) When I picked him up, I wanted to cry. He looked sooooo cute and like a perfect teddy bear! Could not thank Esther enough. You have a customer for life! We love you and grateful to have found you!

One of the most frustrating and unprofessional experiences I have ever had with a business…read more The crazy part is that I had actually brought one of my dogs here before. The haircut was decent and the experience was okay, which is why I decided to come back with all three of my dogs. Looking back, that was a mistake. I scheduled appointments and clearly discussed haircuts for all three dogs. They kept my dogs for over three hours, and when I picked them up, it was obvious that almost nothing had been done. No haircut. No proper grooming. No bath. It looked like they had simply been brushed and sent back out. After wasting hours of my day and leaving my dogs there, I received essentially no service. Then came the best part: they expected me to pay around $100 per dog anyway. Let me be clear--the money is not the problem. The problem is expecting customers to pay hundreds of dollars for services that were never provided. Why would anyone pay for a haircut that never happened? To make things even worse, over a month later the owner called me demanding money and threatening legal action. Instead of taking responsibility for the fact that nothing was done, she chose to act aggressively and try to intimidate me. If that is how customer complaints are handled, it's no wonder people leave upset. This business seems far more concerned about collecting money than actually delivering the services customers are paying for. The lack of professionalism, accountability, communication, and customer service is unbelievable. I gave this place a second chance because my first visit was decent. After this experience, there won't be a third chance. I will never bring my dogs back here again. If you care about your pets, your time, and your money, I strongly recommend finding another groomer. There are plenty of businesses that actually do the work before demanding payment for it.

Best dog groomer in CdM! This is the 4th groomer I've tried and now I won't go anywhere else. Tina…read moreis SO kind and patient with my dog Bobby. Very professional, the space is clean, and they're always right on time. Prices are in line with others in CdM or cheaper. They put little bows or bandanas on the dogs after their cut and it's so cute. I love the extra touch and service. Thank you!!

Always the best. Kind, gentle, attentive. Followed her to Corona Del Mar from Laguna Beach and I'm…read moresure glad that I've stayed with them.

I've been jumping around quite a bit with the people I pay to watch and walk my dogs on work days,…read moreand that's because I can't really seem to find anyone trust worthy enough. I've had some lie about the service they provide and not actually properly walk and care for my dogs, and others that aren't reliable in terms of schedule leaving me stranded with a job to attend and dogs to watch over all at the same time. Alexa was referred to me by a family member that uses her service and on a day that my usual dog caregiver couldn't make it because of another "family emergency", I decided to give her a call and try her out. To be honest I wasn't expecting much, I've been so disappointed with these services that I was made to think that they all just suck! But that feeling soon came to a definite change! Met with Alexa at my house in Newport (punctual: YES), I found her to be really sweet and genuine. Her energy levels were really high too and she reminded me of a track athlete with her fitness and physic. Her pricing is fair, around exactly what I've been paying so that was an easy transition, but what really stood out to me and really made me change my point of view of these services is the fact that Alexa provided me with LIVE UPDATES and the ROUTE taken along with VIDEOS and PICTURES!! Whattttt!!! Unreal bonus !! I was sold right away! Later on, came home and found everything to have been done perfectly with my dogs. Walked, fed and cared for. In conclusion, my experience was perfect. I'm so relieved to have found Alexa. Being honest, genuine and loving to my dogs goes along way with a customer like myself. Great work Alexa and keep it up! See ya soon!

Alexa and Anna are wonderful, and we trust them implicitly with our little Moose. Moose loves his…read morewalks, and I feel so much better about leaving him knowing he will get a great walk and hang with other pups and girls who love him. They send so many photos and videos and a map of their route every time they walk him. Alexa is very responsive and flexible. We've had instances where we needed walks last minute and Alexa always helped us to make it happen. I feel very comfortable with them and highly recommend.

Arielle is amazing - she treats the animals as her. own !! Careful, reliable and pleasant to have…read morearound. Highly recommend - she even takes care of rabbits as well as cats and dogs. She is very kind and sweet

Arielle is a consummate professional. She's dependable, caring and thorough. She truly cares about…read moreyour fur baby and you just know they are in good hands. Highly recommend!

If anyone knows Madison, I know Madison…read more My name is Lulu ChooChoo. She is always on time for me. She is always kind to me and has a sweet, loving disposition and treats me very well. She smells very good. We go on walks to the park and rides in her car. I am older now and when I don't feel like walking, she doesn't make me! She's of a wonderful person, and I highly recommend her. She never makes me put my tongue back in my mouth either!

I have a 7yr old, 3lb yorkie named Popeye. He is my whole world! Needless to say, I'm very…read moreparticular in regard to who I leave Popeye with. In the past 7 yrs the only people I have ever left Popeye with is my dad, or Madison. He is small/fragile (he unfortunately has many health problems) and the last thing I want is to be worried about wether he is being cared for properly or not. When I leave Popeye with Madison I know he is in loving hands. Madison is very attentive, compassionate and truly loves your dog as much as she loves her own. She texts updates and pictures of your dog so you can see how happy they are with her. I feel for the amount of personal care she provides she is very well priced. I have friends who "board" their dogs and pay the same, or more, which is absurd in my opinion. I would never board my baby! When Popeye is in Madison's care I know he is happy and constantly being loved on. What more could you ask for?

My boys fur has never smelled so good and felt so soft ever. House of fur did an amazing job.read more

They did an amazing grooming for our dog. Probably tried and been thru so many groomers and this…read moreis probably the best one we've have selected! He came back content and perfectly coiffed! Thank you guys! Looking forward to bringing him back for his next appointment!