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    Hydrant Pet Hotel

    4.6 (189 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Hydrant Pet Hotel

    Pet boarding

    Hydrant Pet Hotel Photos

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    Recommended Reviews - Hydrant Pet Hotel

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    Hayes enjoying his staycation

    I was recommended to Hydrant by a very close family friend, and I'm so glad I listened. As a first-time dog mom, I was hesitant about leaving Hayes for a trip. After getting a tour, I felt so much more comfortable, and once I saw how much fun my dog was having, all my worries disappeared. The staff is truly amazing. Daisy, in particular, is incredible--she cares so much and makes you feel confident and at ease. The facility itself is spotless, welcoming, and full of positive energy. I loved that I received updates and pictures while I was away, which made the whole experience stress-free. To all the new dog moms out there, this is the place that will put your mind at ease. Hayes will definitely be coming back for play days and for any future trips. They also offer grooming, which was such a great bonus! Thank you to the entire staff for taking such wonderful care of Hayes. Much love!

    UPDATE: We just got home and took a look at our cat and she lost a significant amount of weight. She was there from Friday morning to Monday evening, and when I picked her up, I asked the staff if she ate well during the stay or if there were any problems. The lady told me that our cat had trouble eating the first day (Friday) but that she had no problems eating the following days. If this is true, then why did she lose so much weight?? She was supposed to eat three meals a day (kibble and a squeeze tube) like she does at home. I will not be bring my cats back here. I cannot trust what the staff says, and like the other reviews, I feel that they have a strong preference for dogs and cater to their needs over the cats. Smells like urine inside of the building... really strong urine smell mixed with fragrance to cover it up. Last time is wasn't as bad but this time, it was headache inducing. The pet store and vets office doesn't smell this bad, not sure why Hydrant Pet Hotel would. Our pets items came home smelling really bad.

    Jojo, the dog that hates other dogs and not sleeping 18 hours a day when her mean humans board her.
    Sierra N.

    We are so grateful for Hydrant and its staff for taking such good care of JoJo, our Australian labradoodle. We have boarded with them multiple times and I can relax on vacation because she is in good hands. Ms. jojo is happiest when she is in her home and with her people but we know Hydrant is the best alternative because of the private room and personalized care. Most recently we boarded her for over a week for our wedding and honeymoon. She had some issues with eating (it happens when one of us is out of town so I was not surprised it happened during boarding) and they were in frequent contact with us and went above and beyond with one on one time and giving her different foods to spark the appetite. Our wedding party erupted in cheers when I got the report that she had eaten some food. We know our dog hates being away from us but we have to get away sometimes and we know Hydrant is the best alternative. And then of course when she was dropped off at my mother in laws (because we were still on our honeymoon) she reported JoJo cried when the caretaker dropped her off . I really don't understand the reviews complaining about no refunds. They lose money if a boarding reservation ends early and that is a price I will happily pay to pick up my dog early if something comes up. Thank you to staff for treating JoJo like one of your own and for the good communication we receive. We looked all over for a facility we felt our dog would be comfortable with and I can promise they provide top notch care (especially for a dog that hates being away from her parents and home.)

    Our pups LOVE playing at Hydrant!

    Our pups love going to play at hydrant. The staff clearly love the animals. We are very happy with hydrants daycare and boarding services.

    Christine D.

    This is overdue but the Hydrant Pet Hotel is amazing! I had a last minute cancellation from my dog sitter a week before our trip to Cabo and happy to have found this gem of a place. I 1st spoke to Lyndsey who was so helpful to reassure me how they operate and went in for a tour. Upon arrival, Stacey (manager) gave me a tour and I could see that the staff really loves and takes pride of making sure all pups are happy, looked after, and having fun. My pups Nala and Cloud were happy each time we'd pick them up from day care and after our trip. I will definitely be using the Hydrant Pet Hotel for day care and boarding for future!

    The "AFTER" pic....after a fun afternoon making new friends and a Bath !
    Monet L.

    At the recommendation of our dog trainer, I brought our 6 month old Bernedoodle ENZO, to keep him socialized and give me a break some afternoons when I go into the office. Enzo had the time of his life and made so many friends !! The ladies that run the business are awesome! You can tell they love what they do! Hydrant Pet Hotel also offers bathing! Which was another convenience!!! We would recommend this business! WOOF !!!

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    Brooke B.

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    Everyone here loves dogs... especially my Nala girl!! thank you for always taking such good care of her!! She loves you guys!

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    Brooke B.

    Hi Julie! We love Nala just as much. Thank you for the kind review!

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    Benji LOVES hydrant! Everyone there is so special and so welcoming! Have had only amazing experiences there!

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    Brooke B.

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    Page 1 of 5

    Ask the Community - Hydrant Pet Hotel

    Are there cameras in the facility?

    Are there webcams for dog play areas and in their rooms? How big is the gold suite for dogs? Thank you

    Hi, Heidi! Thank you for inquiring. We only have a webcam in the gold suite, the dimensions of… 

    Do you separate small dogs from large dogs?

    Yes, they are separated unless otherwise requested by the owner (for their small dog to be with the big dogs).

    View All 7 Questions

    Review Highlights - Hydrant Pet Hotel

    Owners - I knew immediately after our first "meet and greet" that Brooke and Megan would be Jee's forever sitters.

    Mentioned in 27 reviews

    Read more highlights

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    EveryDog has the single most important part of our puppy's development, and we could not be happier…read morethat we chose the EveryPup program for our furbaby! We brought him in at 13 weeks to the EveryPup Program, where he is in a clean and disinfected facility with other safe and healthy pups and he gets training every day by Dave. Almost from day 1 we started noticing huge changes, and he matured so rapidly it's like we have a different dog! He is very calm, polite and attentive, and has been able to self-regulate so well. Dave is always available for our questions and follow ups, and he sends over progress notes and photos every day from training sessions. We also would ask him about problem behavior such as counter surfing or jumping up on people to greet, and Dave would target those specific behaviors as well. We also appreciated how fast and quickly they acted on our puppy swallowing something he shouldn't have, and immediately gave him some hydrogen peroxide to get him to throw it up, which saved us from extremely expensive and likely traumatic vet visits and possible surgery. Very grateful! Every day we pick up our puppy he is so happy from a day of playing and getting love from all the staff, and is tired and ready for some cuddles and naps when he gets home. The staff here are so caring and really love each dog, I trust them to take care of our puppy. Highly recommend!

    I was visiting from Southern California and stopped in the store just to use the bathroom. Such a…read morecute store! The worker was so warm and friendly. So many unique items. They had a good selection of MLB neckerchiefs that easily attached thru his collar that I ended up buying a Dodger one for my dog.

    Paw Sweet Paw Pet Resorts

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    Great grooming and bathing services. Have been coming here for 5 years+ for both my dogs. They do a…read moregreat job with our corgis with shaping them and making them nice and clean. Very friendly staff as well, have never had an issue. Here is Harper after a bath below!

    We've been bringing our pups to the Jamboree location for quite a while, and up until the beginning…read moreof this year, we had nothing but positive experiences. Last year, we brought them frequently and always felt confident leaving them there. The staff was friendly and welcoming, the facility felt clean, and our dogs always seemed happy to be there. That's why it's so disappointing to see how much things have changed since the ownership transition. Since the change in ownership, we've noticed a significant decline in the overall experience. The staff no longer feels as friendly or approachable. While there are still a few kind employees, several team members come across as cold and unhelpful, making drop-off feel uncomfortable and even a bit intimidating. It no longer feels like the warm, welcoming environment it once was. We've also noticed the facility doesn't seem nearly as clean as it used to be. Our dogs consistently come home smelling strongly of urine after daycare. We occasionally check the live cameras throughout the day and frequently see urine sitting on the playroom floors for extended periods before being cleaned up. If messes in the common play areas are left unattended, it raises concerns about how often the kennels are being cleaned when the dogs are resting. Combined with the odor our dogs come home with, it has made us question the overall cleanliness of the facility. Another noticeable change is how little time our dogs now seem to spend in the play areas. We'll pay for a half-day of daycare, and by the time we pick them up, we're lucky if they've spent more than 30 minutes interacting with other dogs. The majority of their visit appears to be spent kenneled. We choose daycare because we want our dogs to have a safe, clean environment where they can socialize and play. If they're spending most of their visit in a kennel, it's difficult to justify paying for daycare when they could be comfortably resting at home in a cleaner environment for free. Customer service has also become frustrating. Recently, one of our dogs came home without his collar. We didn't realize it until we got home, so we called the facility and were told someone would call us back because they were too busy at the moment. We never received a callback. After calling several more times over the next few days without getting an answer, we ultimately had to drive to the facility ourselves just to ask about and retrieve the collar. Pickup has also become much slower than it used to be, often requiring a long wait before our dogs are brought out. We're genuinely disappointed because we loved this location for a long time and trusted the team with our pets. Unfortunately, since the ownership change, we've experienced a noticeable decline in cleanliness, customer service, and the overall level of care. We hope these concerns are taken seriously because we'd love to see this location return to the high standard that made us loyal customers in the first place.

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    I boarded my dogs for 3 weeks and was very disappointed upon picking them up. Both of my dogs had…read morediarrhea for days and one didn't eat for 2 days, which hasn't happened in 12 years. I called to find out if they had experienced anything wrong with my dogs and never heard back from them. For the money and I spent and planned on spending for future boarding, a return call was the least they could have done. Not happy with this place and you lost a customer after this.

    Home Away From Home Dog Boarding & Daycare

    Home Away From Home Dog Boarding & Daycare

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    This is my 2nd time leaving my pup in the care with the team here and the communication and level…read moreof commitment is unmatched. This last time my flight was cancelled and I was stuck in a city for another day due to unforeseen circumstances and Bradley ( my point of contact ) assured me everything was fine and that Alfredo was going to be taken care of. I can tell this guy really loves his work and is super passionate about it. It makes leaving my guy there such a stress free process. I've tried other local facilities in Long Beach and no one compares, it's absolutely worth the drive to bring him here. This all goes without mentioning the beautifully updated facilities that I know makes the stay comfortable for my pup. Can't recommend this place enough, 15 out of 5 stars.

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