(Insider tip::: Book with Nicole) Called and made appointments for my husband and myself…read more Scheduling was easy. When we arrived at European wax we were greeted promptly and told our aesthetician would be with us shortly. We waited less than 90 seconds and saw Nicole's happy and attentive presence before us welcoming my husband back to her waxing room. I waited no longer than 18 minutes before they came back and then I went in for my waxing. I got undressed and the hair removal began. Let me tell you, typically waxing hurts, but not this place. Nicole is really great at explaining everything she is doing. All in the span of 60 minutes Nicole efficiently and effectively waxed my: eyebrows, Brazilian (with butt strip), full legs and half my arms. Nicole suggested waxing my nostrils, I said maybe next time. Nicole also informed me of the products that would help with ingrown hairs and different packages that would work for me. As you're leaving they are good about rescheduling your next appointment. Will I return?... Definitely! Thanks Nicole and EWC!

This review is based solely on management of the Westport EWC. Violet is an amazing waxer and I've…read morenever had issues with her. I've been coming to EWC for 15+ years and since new ownership of the Westport center, it's increasingly become worse at customer service. I had an issue last Friday where part of my appointment was given to another customer. I had an appointment with my waxer from 5 weeks prior. She wasn't in for that appointment so I rescheduled to the following week. When I arrived, front desk said she wasn't in and I'd have to use another waxer. I grudgingly agreed and then I saw my waxer. So, basically, the front desk lied to me. They agreed that I could see my waxer but only for 3 of my services, not the fourth. I had to see a different waxer for that. They put me in with someone who as only been waxing for a month and left more hair than she removed. I didn't notice until I was home as the light in there is terrible. I have left 4 messages for the manager and have received NO response. When I called again today they said, she'd get back to me in the next week! It's already been a week. The customer service there is awful. Update to my review. The manager, Tiffany called me today and was extremely professional and helpful. Hopefully she can impart some of that good customer service to the front staff and they can feel better empowered to make decisions that are at their customer's best interest. Thank you Tiffany.

I suffer from chronic migraines. And when I received an email from New Beauty & Wellness that…read morereferenced Cranial Sacral Therapy (CST) which is 'light touch' treatment for those with pain, stress, prior injuries, I booked immediately! And splurged for the 80 minute session. The next day I walked into the spa and was impressed with ambiance. However, that's all I was impressed with. Went downhill from there. Was taken almost 10 minutes late for my appointment. Then the person who worked on me took another 5 minutes or so to give overview of treatment as well as get my reasons for being there. The 'light touch' couldn't have been more literal. And it was more of an 'energy' Session in my opinion. And to top it off, she finished early. Major disappointment, Waste of money and time. While that was just one experience and treatment, I do remain skeptic. There is a new location in New Canaan. I'm likely to go there instead and perhaps I'll have better service.

I tend to shy away from massages due to my fibromyalgia as my body is extremely sensitive. I did…read morehowever book a massage, reluctantly, because my neck and shoulders have been screaming for some relaxation. Anyway, I went ahead and scheduled the 80 minute signature massage with Kelly McCaffrey yesterday and let's just say that I'm extremely happy that I did! This was the very first massage that I actually enjoyed from start to finish. Kelly did such an amazing job of relaxing my body, using the perfect pressure as to not hurt me...all while being extremely effective! I truly cannot recommend Kelly enough. I will definitely be back...probably sooner rather than later!

I've been going to Westport Lash biweekly since November and really gave this place a chance, but…read moreI'm officially done after some disappointing experiences. Yes, it's expensive (double what places nearby charge) however, I knew that going in and was willing to pay top dollar with the expectation of premium service. But instead of feeling pampered or valued as a client, I often left feeling like I was a burden. The owner's attitude is consistently rude, and I've been made to feel like the way I live or maintain my lashes creates "extra work" for them. (I barely wear makeup and I don't wear eye makeup). It's uncomfortable and unprofessional. On top of that, scheduling is rigid and inflexible, which makes it tough for clients with normal life demands. Bottom line: For the price they charge, the experience should feel luxurious--not stressful. I won't be returning.

Westport lash is the best! I love Betty and Brianna. Both of them are very knowledgeable and apply…read morelashes with care. These are by far the best lashes I have ever had!! Good quality products and great service always.

Friendly staff and quick service. Very pleased with my blow dry and style. Also love the option to…read moreschedule online.

Very professional location. I am from out of town and this place came highly recommended. Worth a…read morevisit.

AMAZING EVERYTIME!!!!! The place is super clean, and the…read moreteam is so patience and kind. Talk about attention to details - they do not miss the mark.

Worst facial I have ever gotten. I called to schedule an…read moreappointment at the $75 I saw on the website. They called to confirm the appointment and then they told me it was going to be a minimum of $135+++ I kindly said no thank you I'm all set. They called me back 15 minutes later and said they would honor the price. The aesthetician wore latex gloves the entire time that were a size too big at her... so the only thing I could smell was latex in the sound of that rubbing up against my face. I'm pretty sure she just used soap and water. I asked for a deep cleansing facial, she "cleansed" my face for no more than 2 minutes, max. She was washing my face, rinsing out the washcloth a bowl of dirty water that she had removed the scrub from. She would leave the room for 5 mins at a time and in the salon, the owner (?) was walking around talking on speakerphone... the least relaxing environment I have ever been in. I paid to have a face mask put on, it would've been a heck of a lot cheaper if I did it at my house. Finally, I went to check out and there was a miscellaneous $10 charge. There was no mention of "additional charges" when I was on the phone yesterday discussing the price. I think my skin looked better when I walked in. Super unhappy, would absolutely not return.

Kaitlyn at the front desk has been absolutely wonderful!! I have been looking for a new salon,…read moreafter leaving one after 10 yrs that has not been working consistently for me. I was ready to make a change, so called Whup salon in Wilton and spoke with Kaitlyn. I called and rescheduled a few times while figuring things out and Kaitlyn was always kind, patient, and accommodating! Not once did she made me feel like I was a bother! Kaitlyn made a stressful situation feel so much easier! She is an absolute gem!

Overpriced. They don't listen. Stylists do what they want and not what you ask for. They raise the…read moreprice 25% in two months. Do not recommend.

Paid 32$ plus tip for "razzle dazzle" polish I was told would last 3 weeks. Pictures speak for…read morethemselves- completely unacceptable- my toddler would do a better job. Pictured below is less than 48 hours after getting these done!!! Don't waste your time or money. The marketing is great, the website makes it look like a completely different place- it's dingy, floors are peeled off, dirty.

Very clean facility, excellent sterilization of equipment, careful technicians, and tranquil…read moreatmosphere. Best nail salon I've ever been to!