Very unprofessional - had a scheduled apartment tour with Cristina and she never showed up. Another broker, Adam, was showing other apartments and informed me the scheduled apartment was no longer available. Cristina failed to inform me of this and I showed up for our appointment to see it. This is extremely unprofessional and shows clearly poor communication and lack of simple consideration for prospective renters' time in this already hectic market where every minute spent counts. read more

Cristina Lopez was my agent from Rachel Realty and she is awesome. She is friendly, professional, and very helpful. She was prompt in showing me the apartment, was able to address all questions, and was clear about about all necessary paperwork. She helped me from start to finish of the process! Definitely recommend working with her. read more

If I could I would give it a zero star. It was such a headache working with them. They lied to us many times changing stories. First they said we can install a split AC, and right before we were about to sign a contract they said we cannot. Then, they told us that we can put flower pot holder outside the window, just so they can tell us no again after we have already put our deposit down. We were being tricked to buying a newly renovated place, but just to find out the renovation on our place was so crappy, lots of unsealed areas that we had to deal with roaches, and we will be moving from apparently a newly renovated place less than a year of buying. read more

I had Cristina Lopez as the rental agent for the building I rented in. She was amazing. She worked so hard to make sure that I was comfortable and fully prepped about the apartment and the building. She truly cared about my happiness and satisfaction. she is an incredible broker, a terrific person, and I recommend her to anyone looking for a rental - or purchase/sale - in NYC. read more

My wife and I worked with Helen from Rachel Realty to find an apartment on the UES. Helen was very friendly and patient with us, as we were looking at multiple places. She was very knowledgeable about the area, and gave us great guidance on what we can expect to find in terms of apartment types, amenities, and prices in the area and time of year. Helen was also very helpful during the signing process to make sure we understood all the apartment considerations and had all the paperwork ready, and she made the entire process as smooth and positive as possible. I would absolutely recommend Helen! Thanks again! read more

I was initially a bit wary of Dynah because of the bad reviews, but she ended up being great. I have zero complaints. She was incredibly helpful, showed us places that exactly fit what we wanted, was prompt about helping us apply, etc. She gave us a one-month fee, which is what we wanted, and she was able to negotiate the monthly rent and the lease start date for us. No other brokers were able to negotiate the lease start date as much as she was able to, so we really appreciated that. She never changed her fee after she promised us one month. We also talked to several tenants in our apartment building, and they all said they love the building and that our rent was reasonable based on their own rents. She found us a place that another broker (one from a top-rated realtor firm that does amazing work) said was a gem and couldn't believe existed. My two roommates and I are very pleased with what we found and with the professionalism and promptness of Dynah and Rachel Realty. read more

I worked with Dynah Reyes-Kent to find an apartment on the Upper West Side due to my apartment going thru a major renovation. I found Dynah to be extremely knowledgeable about the market , friendly, considerate, and professional. She was able to find me a great apartment in a great area - at a very fair price. I would highly recommend Dynah to anyone looking to work with a real estate agent on the UWS or pretty much anywhere in Manhattan. Very Satisfied Customer! read more

Excellent! Patient, Kind, Amazing! I found a place in 2 weeks thanks to Rachel and her agents. I felt like I was a priority!

My husband and I worked with Alex Sandoval who was outstanding from start to finish. He made our apartment serch and moving experience, which is normally a painful one (especially with 3 kids in Covid times) effortless and efficient! They were very responsive and we felt cared for every step of the way!! Thank you Alex and team!! read more

We are happy to review this realty company because we couldn't be happier with the care and service we received from Rachel Realty! Cecile was our go-to contact and she is a true gem. She found us our home and was responsive to all our concerns and needs. We particularly appreciated her honesty with important information (like when the current tenants were planning to move, what neeeded to be done in the apartment, and when the apartment would be ready) and her diligence in working with everyone involved so that we could move as soon as possible to a renovated, clean, and beautiful home. Thank you to Cecile, Helen, and the entire Rachel Realty team! We love our apartment! read more

Never, ever work with these people. They are the bottom of the barrel in the real estate industry. They lied to me and my family both in person and in writing multiple times as well as just used us as a pawn to get higher offers. The worst was when they gave us a lease to sign, with a move-in date, and then just ghosted us. We found out the next day, via a Trulia alert, that thy had given the apt to someone else. They will two time and double cross you at the drop of a hat and don't even have the courage to tell you. Stay away at all all costs. read more

Worked with Them on finding a new apt. They helped me out tremendously. Listened to what I needed and all situations went super smooth. Took care of me with out a hassle. Willing to communicate during email or phone. Definitely would recommend this agency to others. Now I'm moving into a an apartment hassle free! Thanks guys! read more

This place is horrible and tried to extort key money from me. The only reason the scam failed was because of the broker's complete idiocy. Dynah Kent was the leasing broker for an apartment I rented. She advertised the apartment on Streeteasy as "no-fee", but after I applied and paid a $300 application fee, she told me that there was a broker's fee after all -- there was some confusion about price with the landlord, and the landlord will not be paying her fee anymore and it was up to the renter. I never signed any fee agreement with Rachel Realty, yet after the leases were signed and my landlord told Dynah I could have my keys, Dynah refused to give me the keys or a copy of my lease unless I paid an additional broker's fee. What was more appalling was that I had learned my landlord was already paying a broker fee, contrary to what Dynah had said before. After the lease signing, I was alternately harassed with threats from Dynah that the apartment would be given to someone else unless I paid, and pressured to walk away from the deal with an application fee refund. I also got lots of excuses like "It's our company's policy that you have to pay and I have no power to change it." I left the office without the keys or lease. After a while Dynah called me back and let me have my keys without any key money, most likely because she realized what she was doing was really illegal. Besides the illegal stuff, I don't think her behavior was professional or competent at all. She is a terrible speller and rudely pushy. When we were setting up a lease signing and I told her from work that I couldn't sign the lease that same evening, she texted me, "It's crucial we sign lease today. May I pls know why u can't make it today?" Never mind that it wasn't crucial at all and that it's none of her business what I'm up to for the rest of the day. read more

Rachel's Realty disappointed me. The agency focuses on the UWS, but they seemed to have a limited assortment of apartments (or a lot of the same type of apartments--over-priced and depressing). Communication with the broker was erratic, and she often couldn't tell me what the fee was on an apartment when she showed it to me. read more

The real estate agent, Dynah, was professional and thorough and was able to find me a rental. However, she played a bait and switch with her broker Rachel with me on the fee. First I was promised 8 1/2%, then it was 12% but at the last minute Dynah said her broker insisted on the fll 15% fee. If you use them, get their fee in writing! read more

Don't waste your time. I went to them for help in finding a rental. Complete waste of my time. I brought them all the documentation they needed and never was shown one apartment! I gave specific requests in regard to location and they completely ignored it. Wasted my time by sending me listings with very little info and no photos. Don't bother. Go to a professional. read more

I found my house because Jessica help me a lot with my research. She also helped me out with all the landlord's paperwork in a not really easy situation She is fast and resolutive. I'm really happy in my new place ;) . I truly recommend the Jessica and company services. read more

My wife and I strongly recommend Rachel and her team. We were searching for our dream condo on the Upper West Side. We found a beautiful re-war apartment through Rachel that needed a major renovation. Rachel had the vision to show us the potential of the unit, and how it could be our dream apartment. One of our requirements was central air-conditioning. Installing central air in older NYC apartments is extremely challenging, and therefore very rare. Rachel worked tirelessly to obtain approvals from the condo board. Further, she was instrumental in coordinating the various work streams of the chief contractor, the air conditioning contractor and a multitude of other vendors. Rachel goes above and beyond the call of duty. She's very smart, and very effective. She's also a very nice person in general, and a pleasure to work with read more

This summer I had a great experience working with Jessica! She completely changed my mind about working with a rental broker. In the past, I have always ended up with a rental broker because I was out of options. The broker's services were never as worth anything close to the fee. Working with Jessica made finding the right apartment a reality. When I decided I wanted to change apartments in the building after I had payed for it, Jessica made it happen. When the apartment was not prepared as promised, Jessica jumped in and ensured the place was in great shape. After I moved in--when other brokers who never have bothered to return a call--Jessica followed up relentlessly with the management company to make sure rent adjustments had been taken care of. When I had trouble reaching the super, Jessica reached out to him and took care of my concerns. Jessica returned every email and text moments after I sent them and gave me continual updates until the situation was resolved. I truly felt that Jessica was working for me. I could not have had a better experience, something I thought I would never say about working with a broker. Jessica completely rocks! read more

My husband and I worked with Helen and had a great experience. She kept us informed when new places were hitting the market and ultimately helped us rent an apartment on the Upper West Side with everything we were looking for. She truly supported us through the whole process. Thank you Helen and team!!! read more

We are a family who relocated from Europe and needed much help offshore first hand in searching for our new home in the Upper West Side in New York. We had emailed all real estate companies, and the fastest reply we got was from Rachel Realty. An agent contacted us - educated us about the UWS rental market and the rental procedure. Soon enough, we got an email from her regarding detailed listings that match our requirements, what efficiency! Apparently, Rachel Realty understands the UWS market real well and represents most landlords in the area... they also have a good working relationship with building managers as well. The agent has been in close contact and monitored the market for us till we arrived and finally met her for our viewing - she is professional, gracious and knowledgeable. We certainly were met with the expertise we much needed! After finding us a great apartment, we went through the rental process like a breeze- our agent took care of everything for us, service deluxe! It was a pleasure working with Rachel Realty ! Relocating was hard enough for our family, but with their help- our journey started with great ease! We cant be happy enough for their service and expertise! read more

Rachel Realty is the best, and we wouldn't consider going to anyone else after our experience with them. We were so pleased with the service and consideration we received, which is why I find the other reviews completely mystifying. We were lucky enough to find Rachel Realty when we moved to NYC, and then we reached out to them again later on, when we were interested in some of their other offerings. Our brokers Danniel and Marie were kind, accommodating, attentive and so sweet to us during both moves. They stood out in stark contrast to some of the other brokers we met with when we first got here, all of whom ranged from pushy and manipulative to downright sleazy, which is why we went straight back to RR and to no other agency when we were thinking about upgrading. Danniel and Marie checked in on us throughout the process to explain the next steps, what we needed to do, and help us out. They didn't force any pitches or pressuring sales tactics on us at any point, and they went out of their way to answer all our questions and address any concerns we had. They were (and still are!) genuinely interested in making sure we are happy with our place. We love our apartment, and we are so grateful to them! read more

After looking for an apartment for over 3 months with what seemed like almost every broker in the city, my husband and I were just about ready to give up and try to re-negotiate our current lease.. A friend of ours recommenced we contact rachel realty... Although we were quite reluctant to see anymore brokers, our friends seemed pleased, so we gave it one more shot. I have to say we were very pleasantly surprised by the whole experience. Our broker made us feel like we were in good hands instantly. She showed us apartments that none of the others brokers even mentioned. She negotiated for us on our dream apartment, and got us an amazing deal. We've been here for 3 months so far and absolutely love it. We don't plan on moving....but if we ever do, we will most defiantly be going back to rachel's realty. read more

Dynah was our realtor and did an amazing job working with us. Two dogs over 50lbs and that we are freelancers is not an easy go of it, when looking for an apt in mad NYC. We were going back to a building we had lived in before, so yes the landlord knew we were good tenants but it was still a process and Dynah worked with us diligently to make sure we got the apt. She also showed us several others that met the criteria. We are living out of state currently and Dynah was kind enough to take photos of the apartment as it is under construction and send us the contractors floor plan. So what could have been a long and exhaustive process was over in less than a week and to our satisfaction. Thank you Dynah for your courteous and positive approach to your profession. It was a pleasure to be your client. read more

My wife and I had a fantastic experience with Jessica from Rachel Realty. She worked incredibly hard to find us our perfect apartment. She narrowed down the search based on our criteria, set up appointments and off we went. She was very patient with us, espcially since we're a bit picky (and obviously a ridiculous amount of inventory in NYC) and she was incredibly responsive. Highly recommend! read more