I always enjoyed dr chu; but the staff ruined the whole experience of braces for me…read more they were rude, immature, and unprofessional. I literally walked in on the girls talking horribly about me and my financial situation out loud. When I confronted the front desk girl she just said "oh yeah sorry about that" these girls ruin the name of dr chu and how his business looks. this would be an awesome facility if the staff had respect for their patients.

Dr. Chu was very accomodating when my daughter had an appliance emergency. Dr. Chu and his crew…read moreare always welcoming, friendly, and professional. They individualize each experience for their patients. I appreciate the care my children have received.

Quality care and service. Highly recommended for orthodontist services. Love my braces at 40 plus.read more

Love Moles & Ferri Orthodontics! I survived adult orthodontia and love my new smile! Great service!…read moreGreat results! Ann Z

Awesome staff and beautiful office. Dr Lenz is an expert in…read morehis field with over 20 years Of experience and his goal of a perfect smile for every Patient. His results are incredible.

Nothing but a revolving door of employees. Have gone to him for at least 10 years with three kids…read moreand have paid roughly $20,000 plus. Mark Lenz has no personality whatsoever and the office has but one employee over the 10-year span that I know. Today I couldn't pay the $300 to start treatment so I gave $100 and they pulled me into the backroom to discuss and dismissed us as a patient. I should have done this a while ago and left as they charge way more than other orthodontists. Steer clear unless you enjoy paying more!!!!

I had braces once before visiting Lenz ortho and wasn't happy with the results. My outcome at Lenz…read moreortho was leaps and bounds beyond anything I've seen come from other offices. The staff was incredible and helpful. If you want the highest level of orthodontic care in the are I would recommend visiting Lenz Ortho!

From the owner: Damon System Orthodontics, Invisalign, Invisalign Teenread more

My experience was not good.A CT was needed. I tried calling g them for a week to see if an order…read morehad been sent. Could not get through on the phone. Left many unanswered messages. I called the facility they recommended in Gurnee to fi d out that an order has not been sent, but also that they did not do the imagery that I qould need. After approximately 8 days I was able to reach them and had them send an order over to Advocae aurora hosp in Kenosha for the CT just on time for the test to be done before my "followup appointment which would review the scan. CT was do e 5/4/26. Followup was 5/11/26 which I attended only to find out that the dr. did not check to see of the test results were available. They were not. was told they would find out and call me. The test results were sent to me by the hospital on 5/12/26. but made note that my care team had n ot reviewed them yet. Today is 5/22/26 and I still cannot reach them. nor have they tried to call me. Im seeking a new doctor.

Edit to my post: Management from the billing department…read morereached out and solved all of the issues in one phone call. Doctors are good, caring, and punctual. Not worth the billing department headache if you can go to a different provider.

Dr. Kempinski, his Assistant Kim and Hygienist Jeanine are fabulous! Everyone at this facility has…read morebeen kind and respectful of my concerns during my dental implant. Highly recommend!

As a new patient I filled out all the insurance and health forms when I got there. I was taken for…read morex-rays and went to the desk to schedule the next visit. It was then, after the X-rays, that I was informed that you don't take my insurance. Now I get a bill for $362.80 for x-rays that never should have been taken. I don't think I should be charged for these X-rays because of an employee's failure to do her job and check information submitted.

As a person with a very longstanding and intense dislike of dentists, Forward Dental did a decent…read morejob of getting me in and out of the chair with minimal anxiety.