Awesome niche shop for all types of stuff you can mount on top or behind your vehicles to make family vacations and friend get together more fun -- for me specifically bike racks. I wanted the roof top bike racks because I don't feel great about potentially getting rear ended and getting my bikes damaged as well as the car. Rack It guy's was able to help me pick out what I needed, install and provide tips on the bike mount care and usage. Really solid customer service. Great products. Going on 5 months now, no problems at all. Their price is pretty close to market value. read more

Rack-It - Yakima road bike racks on my Subaru Crosstrek - Outdoor Gear Near Me - San Diego, California

I went to Rack-it to buy ski racks and support a local shop I have used a couple times in the past. The front street parking is now a bike lane so no more front street parking. I talked and the employee who answered said to pull around back, and I explained what I needed. So i pulled around to the back and found their open roll up. All their shop neighbors were closed and the back parking lot was completely empty. I stopped in front of the open door as rack it person will need to measure my existing crossbar with cargo carrier already installed to figure out what ski racks will fit with the cargo carrier. The employee came out and started endlessly scolding me about parking infront of the open roll up door, which had no car inside or anyone in the lot. He was having a bad day I guess. He then showed me the perfect ski racks for my setup and said they are retail priced and never on sale, which is not a problem except for his bad attitude. I ended buying that same set for 120$ less on autoplicity and they work great. Attitude is everything, pick a good one. read more

This is a WONDERFUL, family owned business!! My experience began when I called them and explained what I was looking for. Brian was incredibly resourceful and thorough with his explanations. The next day I walk into the shop, and am welcomed by lovely individuals who demonstrated utmost patience!! And then I found out they're all family, which explains why they're so committed and invested in making sure customers have a great experience. They installed a bike rack for me and explained everything to me, every step of the way. When I say they were patient with me, I mean they were PATIENT. I had about 3028492 questions and they answered all of them with care. I would recommend this place to anyone for any rack job, big or small. It's no surprise why they've been in business for almost 40 years. read more

I've purchased snowboard and bike racks from this place for my Outback. In both cases the customer service was top notch, very informative and pleasant people to work with. Good selection too. And when you're done you can go next door to get a pint at Kilowatt Brewery! read more

Solid, Solid, SOLID!!! 8 Months ago, after punching out my windshield for the 2nd time putting my longboard inside my car, I decided to finally bite the bullet and get a surf rack. I asked around and everyone recommended Rack-It and I made plans to visit them. Then Covid hit and I became this hermit surfer who only ventured out of my house to ride waves everyday and then retreat back into the safety of my man cave (aka my house in La Costa), all the while avoiding contact with people ala Instacart, amazon fresh, Uber Eats, et al. This month, after a 4 hour surf session, tired me throws his surfboard into his car and BAM, I done punched out my windshield for a 3rd time! Argh! Out of despair (and my screaming spouse) I finally called Rack-It. The guy who answered was super nice and professional. He explained my options, quoted a very reasonable price, and I made an appointment. Rack-It is one of the very few stores I've personally visited since the quarantine and I was happy to see that they have a sign on their door requiring masks and all of their staff was wearing them. Writing up my order was touchless and the interior of their store was spotlessly clean. Everyone there was also very friendly and helpful and they thankfully enforced social distancing with their customers. They seriously know their products here and give you honest quotes, expertise, and service. In under an hour my new surf rack was installed! What impressed me most was that they took they time to review ALL of the essential components and details of my new locking surf rack and patiently answered all of my questions. Rack-It truly is a SOLID business and the people who work here are experts! I would not hesitate to recommend them to any and all surfers, cyclists, sports enthusiasts , and anyone who needs to get their rack on! read more

Great service. Didn't need an appointment on a Saturday, quick install, highly recommended

This place specializes in vehicle, floor, and wall mounted racks to hold or transport bicycles, kayaks, and other recreational equipment, and also carries or can order replacement parts for racks you might already have - and I was able to get from here what I could not find at other places. But I also now need to advise others to carefully double check and verify ALL the parts needed, ordered, and received. I had to order and pay twice to get what I needed - and even then, twice didn't get what was expected after waiting almost a month for replacement parts to arrive. But they did manage to make what I got work, and that's all I really wanted/needed. read more

Sometimes people forget what it feels like to be around genuine people in business. After calling three places for quotes I decided on Rack It get to roof racks and bars installed on my car. The phone call didn't stand out but mannnnn when I walked in and talked to Brian I was honestly confused at how nice and easy going his enthusiasm was for the more budget friendly products as well as the expensive quality ones. This isn't something you see often enough. Through my obvious indecisiveness and with a hint of "I just want something to do the job" he was patient and open minded. TLDR: loved my experience, paid a pretty penny but was still offered a military discount without asking. You can eat KBBQ and have bubble tea across the street while you wait for installation. read more

ABSOLUTELY AMAZING PLACE. Wonderful customer service, extremely helpful staff, and great selection at good price points. Brian was beyond helpful. Would highly recommend you support this business. read more

I purchased a cargo basket today from RACK IT, great customer service. Got my first bike rack from them as well in 2017, very informative and very friendly and helpful, I will be a customer for life. Thank you for being customer oriented. read more

Rack-It - Bike rack, cargo basket. - Outdoor Gear Near Me - San Diego, California

RACK-IT CAR RACKS makes it simple. Save time (from shopping) & guessing (which parts work together) and installing (so much more time consuming than you'd ever imagine even if you're an engineer!) There is probably more to know then you realize. Do it right the 1st time. Go to them for advice on what to buy for all of your needs and let them install for you. I wish I had. SAVE $$$ TIME AGGRAVATION read more

*** Reviewed During Covid *** My friend and I walked in after having been referred to coke check this place out after having a horrible experience at Fastline Sailing. This location is nice clean and easy to find. My friend and I walked in were greeted by what I am only assume is a friendly face behind his mask, Alex. Alex was so friendly and helpful and ready to answer any questions my friend had. We are searching for a car rack for my car which completely naked on top. My friend started throwing a bunch of question at him in regards to weight, pricing, best materials to use and so much more and Alex answered everything in one quick Yes. I totally appreciated that he was listening to what our needs were and wanted to find us the best product to help us out. He found us the best product that would fit my car and what the pros and cons of each wear in regard to noise, weight capacity and more. He was so happy and was such a joy to talk to. He was even so nice to go out of his way to print out a quote for us so we knew exactly what we needed when we came back and we ready to get everything installed on my vehicle. read more

made my first stop at Rack it this morning looking for a way to put a kayak or prone paddle board on my truck more easily. I told them my idea and they said they couldnt locate the part I'd need and offered no alternative. I went back in and asked about another idea I had and I was handes a sheet of paper with a quote. Maybe it was the employee but he was not helpful. I very much felt like I was bothering him by asking questions. I then started looking on craigslist and found Custom Road USA. I called and spoke to someone on the phone (sorry i don't remember your name) and he was so helpful. While what I had in mind wouldn't work he offered another suggestion. I drove over there and after getting everything put on I left a very happy customer. I was there for about an hour and I paid about $130 less than what Rack It quoted me. read more

I called Rackit to try to get help to figure out a solution to put racks on my jeep. I explained that I needed to fit some metal racks on top of my car and asked if they could help and surprisingly they told me they didn't have any solutions for me which really makes zero sense~ I asked if I could see ski rack or could I use a crossbar? Could I really use anything where I could then tie racks and the guy kept saying he couldn't understand my question so it really sucks that you're going to lose a possible $1000 sale to help somebody who needs to buy a rack for their car because your sales person is uneducated and unwilling to help that's a great way to lose business. read more

First of all Brian is an amazing tech/installer/customer service rep. He truly will do his best to fix or give you great advice without you feeling pressured to buy. Excellent business to go to if you're looking for a bike rack, carrying cases or various bike rack necessities. Ask for Brian. read more

After a very frustrating day at REI trying to find help for bike racks we decided to check this place out. We were greeted by Alex, who suggested a Kuat bike rack. We needed to go home to check something on our bikes. We came back the next day and made our purchase. Alex even helped us load the box into our car. Our experience here was very good. He was professional knowledgeable and was very honest about the return policy. During the visit everyone was wearing a mask and practicing social distance. We felt relatively safe inside the store. There was hand sanitizer available . They even had a clean and dirty pen trays. We were able to assemble our bike rack at home. We are extremely happy with our purchase. read more

Good products. Rude employee. If I'm going to spend several hundred dollars, I expect to be treated with respect and have my questions answered in a non condescending tone. My husband and I tolerated the rudeness for about 5 minutes and finally, walked out. It's too bad too because we really wanted to buy our racks here. read more

Rack-it to the rescue!!!!!! This place is the best. If u r looking to add anything to your car to carry bikes, kayaks, roof top luggage carriers, anything, i highly recommend that u go to see Jay and family who run and service Rack-it. You will get honest recommendations and excellent service. They look out for u. I have been going to see Jay since he used too have his well stocked shop in old town. His service and expertise is always welcome. He carries all the well known brands and will fit your car or truck with the best fit. The prices r competitive but the service is exceptional!!!! Thanks again for my new kayak racks!!!!! read more

Customer service comes a long ways nowadays. I came in on a Friday afternoon 10 minutes before these guys were closing looking for a roof basket. Alex helped me out showed me the different baskets they have. I picked one out which was the Thule canyon xt. Wanted the extension but they were sold out. One of the other workers overheard that I was looking for the extension while he was sitting at their computer and said he had put in a order for them and they would come in next week. He asked me to leave my number so they can notify me when they came in. Got the call on the Tuesday after I came in and picked it up and had them install it on a Wednesday. Made the rack look 10 times better with the extension and it took them less than 40 mins to install. Plus their prices were at least $10 to $20's cheaper then other stores that sell racks and their in stock items are on hand rather than paying and waiting for the order to come in. If it's not in stock they can order it and it'll be available quicker than most. I highly recommend these guys if you're in the San Diego area or if you're just passing through and are in need of cargo or extra cargo racks. read more

Rack-It - Thule canyon xt roof basket with extension on a 2021 Toyota RAV4 prime. - Outdoor Gear Near Me - San Diego, California

Great customer service and provide expertise! They their products inside out! We spoke for about an hour and I walked with my new rack and accessories! read more

Rack-It There is another combination of letters, and of similar sound, that would suffice for a review of this company. But you should know more as to why. Until yesterday, I have been a repeat customer of Rack-It since the mid 90's. I've spent thousands of dollars with them over those years. Last year I purchased a Thule system for my Toyota Tacoma truck. I recently noticed that the base mounts are corroding. Since the racks have a life time warranty, I contacted Rack-It via their web-form; they told me: "I am sorry you are having a problem with Your Xsporter. Thule had a batch of the base pieces that were not powder-coated properly. We have new bases in stock. If you bring in your defective ones we can swap them out for you at no charge. This is not a very common problem. You are only the 3rd person I have seen with this problem in the last few years." So two days ago, I went by the store to pick up the new bases, intending to return the defective ones once I'd made the switch. The young red-haired, mustachioed fellow at the counter refused to allow me to take the replacements without leaving the defective ones. I offered to purchase them, or leave my credit card with an open charge in order to secure the parts until I would return with the defects. Again, "No." I expressed my dismay, that I'd been a customer since the early 90's, etc.. He said he was sorry, but that it's Thule's policy, that they'd had problems with people not returning the defects, and that there was nothing he could do about it. I pointed out that I was HIS customer, that his company had made the profit on the sale, and that - for me, this was not only inconvenient but insulting. Again, "Sorry, it's Thule. Nothing I can do about it." So I replied that I'd like to purchase a set of base pieces. He wouldn't sell them to me. I told him that I would never, ever, purchase anything from Rack-It again, and that I would tell everyone of my experience. He did not seem to care. I would advise everyone not to shop at Rack-It. While their store provides a thorough show room of possible rack solutions, I would advise that you use their facility to determine what you want or need, but to make your purchase online or, better yet, from REI. Businesse like this deserve to go out of business. read more

Rack-It - I would advise everyone not to shop at Rack-It. While their store provides a thorough show room of possible rack solutions, I would advise t - Outdoor Gear Near Me - San Diego, California

I called and talked to Aaron who was super extremely helpful after being referred by Black Mountain Bikes. We bought a Yakima Space Cadet used and the guy didn't have the keys. We went to Rack-It Car Racks and the staff there was super helpful. Unfortunately, they didn't have the keys that go to the cores for the rack. They did have cores that we could just switch out for less than $37 dollars which I thought was a deal. Thank you for the kind customer service on the phone and in the store you will definitely get referrals from me! read more

Knowledgeable competent staff. Fixed our issue of a no functional bike each lock and we were in the road in ten minutes. Full recommendation. Thank you Victor. Thank you to REI for referring us to these folks! read more

I have bought racks from them over the years, and I have had good experiences with them. Their products are a bit pricy, and they try to "oversell" I feel like. I have had good experience from employees in the past, however recently I came in with a question and the man up front seemed annoyed and wanted to hurry me threw. I got the vibe that I was interrupting him, which is not how a customer should feel. I ended up getting my cross bars on Amazon, which was much cheeper than what Rack it wanted, and they seem to be just as good quality. I'll be back, and give them another try, since they have been really helpful in the past. read more

Great service and selection. I needed a e-bike rack for my even that allowed access to my rear door. While others had recommended extenders the rack it advisor laid out the advantages of a swinging extenders and assembled the the entire set up rack and extender for me just as they were closings and re-key all locks to match. He also examined my vehicle for appropriate hitch attachment prior to installing. Worked like a charm camping the next day read more

Next door to Karaoke 101 ! All your outdoor toys will have a home on your roof. I found the Inno INA 445/446 SUP/Kayak/ Canoe Locker rack system that can handle 2 SUPs or my one man outrigger canoe. There are so many options here and the staff support is excellent for understanding your needs and matching it up with your vehicle. They also have foam pads for $15 which can give your toys that needed lift on your roof. After I installed my roof system, I had some issues with the screws digging into my roof and when I went back, Brian helped put some extra shims in the system so that it solved the issue. He went back and forth a few times from the the store out to the parking lot so that the brackets were secure. EXCELLENT CUSTOMER SERVICE. YOU CAN NOT GET THAT ONLINE. He didn't even charge me for the shims he used. This is a specialty shop and it's completely worth checking out so that you can make an informed decision. They have complete floor models of bike racks, canoe racks, ski systems, ceiling mounts, surf board or SUP racks, etc. I called ahead of time to let Brian know the make and model of my car & which system I was interested in so he was prepared to help me when I arrived. read more

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Best! Price was 15.00 less than REI and Amazon. They had in stock! The best part is they helped adjust rack, center roof box and mount it... F R E E !!!!! You don't get that from REI or Amazon!!!! Highly recommend if your looking for thule gear! read more

Rack-It - Finished product!!!! Happy camper!!!! - Outdoor Gear Near Me - San Diego, California

I love it when i can support a great location company. Rack-it was super helpful getting my Yakima rack mounted. They also got extra parts ordered for me to make sure everything is set up correctly. it's now much easier to make a surfing trip! i'll probably be back soon for a skiing attachment. Thank you Rack-It! read more

Weird front dude. They dont seem like they care about their customers nor their business. Not helpful at all. I wouldnt recommend this place to anyone. read more

We came in to Rack It and spent 1,000 dollars on having them instal surfing racks on my daughters car.The installation was overpriced for sure.My husband returned today to ask for help with our old Thule rack piece that had broke.The fat bearded man who helped my husband was not helpful and rather rude.He told him that there was no way to fix it and that he needed to spend another 400$ on a new one.My husband left and went to REI also in Claremont area.They fixed the rack for no money at all and said they would help us with it any time.REI just gained a customer that will spend money on racks for their four vehicles.Unfortunately,Rack it just lost our business going forward.Rack it better learn some customer service!Someone also needs to inform them that the pandemic is over!Unless Covid is rampant all over the city,the masks are pretty worthless folks.Get a clue. read more

I highly recommend this business. Very helpful and knowledgeable staff especially Alex and Bryan. I bought my roof rack here approx 2 years ago, and have been happy with the product and transaction. I decided to return for my bike rack and hitch cargo needs yesterday. I'm glad I did. Alex walked me through their inventory. No pressure yet he seemed genuinely eager to answer my questions despite my lack of knowledge in the topic. I settled on the new yakima exo system. Took home the exo base and a double up bike rack. I was very happy with the product, so I called back a couple of times today to find out availability for 2 exo gear locker cargo bins. Alex picked up my first call, and he was helpful and personable. Bryan answered my 2nd call an hour later, and he was just as friendly and helpful. These guys deserve a raise. They made a loyal and satisfied customer out of me. I also called Rack It a couple of weeks ago to inquire about installing a hitch to my SUV. The person on the phone said they don't do installs, but recommended a reputable business that does. He even gave me the phone # and address of the other place without my asking! I had my hitch ordered and installed by the other place just in time for my next out of town trip. I'm very grateful and floored by the excellent customer service from the guys at Rack It. read more

I called regarding wind-fairings for my Yakima Roof Rack, the specialist over the phone by the name of Brian was very easy going and informative about wind-fairing compatibility. I told him I'd come in a little awhile to purchase a wind-fairing. I entered the shop, the guy by the name of Alex at the front desk was very rude.. I asked him about the wind-fairings and told him Brian had told me this and that, and Alex looked at me with a disgusted face and just said no.. no other explanation than a no, I was immediately irritated and normally I wouldn't go out of my way to write a salty review but the fact that one person told me one thing, and I felt invited and welcomed to walk around the shop.. the receptionist just slammed me with a rude welcoming and attitude. So unprofessional, I would not recommend this place. Stick to REI or any other sports stores but please do avoid rack-it. read more

I have been riding bikes since I was ten years old. I have spent thousands of dollars on my equipment. I only went into this store because a friend recommended them. I went into the store twice and both times I was treated as a disease bearing beggar who they don't need as a customer. Both employees were rude and abusive. I am 73 years old I have a doctors letter that says wearing a mask is unhealthy for me. The first time I went in, I agreed to use the face shield that Costco provides me with. After I put on the face shield I was allowed into the store by the manager who was clearly not happy with my reluctance to wear a mask. I saw the product I wanted to purchase. I came back a second time to make the purchase wearing the same shield but this time another employee refused to wait on me telling me to go away and come back with a cloth mask. I told him it would be a cold day in hell before I ever come back into that store. I am going to call the distributor and buy the product direct. The only reason I went to this store is it use to have a good reputation with the biking community. At every bike event I attend I will make it point to talk about how arrogant the employees and owner are in their treatment of prospective customers. My guess is this establishment is going out of business, but just in case I want to urge everyone in the biking community to shop elsewhere. read more

Hi Yelpers, I was missing a key to a bike rack and needed one fast. Despite me calling the Rack-it phone number after hours, someone answered and confirmed they had the key in stock. After hanging up, I paid online and selected store pickup (great website). They put the key under the doormat (at my request) and was able to pickup the key tonight. Thank you Rack-It. Great customer service, most stores would have said come back tomorrow. read more

Just had Rack It moved my Thule surf racks to my new 2017 Ford. I have been buying surf racks and pads ever since they were located in Mission Valley. Jay Tiedemann and staff are so professional and have great lineup of products and inventory. Thanks again Jay and crew!! Dave McIntyre-San Diego read more

I went in about 6 months ago looking for a roof rack for a paddle board that would fit on my mid size SUV. I forget who I talked to but this guy without taking his eyes off his computer screen said, "that doesn't exist." made no suggestions, comments or recommendations that were helpful. Very arrogant. No joke. I thought wow, this guy needs to learn something about customer service." I vowed never to return, and haven't!!! read more

We were referred to Rack It by Holland Bike shop in Coronado. We had been looking for bikes to enjoy while camping, riding to town for short trips, and enjoying our beautiful beaches. We had checked out several bike shops in our quest for finding the right bikes for our needs. In our search for bikes whenever the question came up about bike racks we were told inventory was low. We also asked about what type of bike rack would best fit our Jeep Wrangler and were given very vague replies.. Our salesman at Holland Bikes had the honesty and integrity to tell us he was not sure what rack would be the right fit. He did tell us about a place called Rack It off of Claremont Mesa Blvd, We called and were treated with professionalism. The salesman told us they had a few racks that could safely meet our needs. When we arrived we were greeted in a professional manner. We explained we wanted a quality safe product for the hitch for our Jeep. The salesman explained the products that would meet our needs. Again safety and quality were top on our list and we felt our salesman felt the same. We decided the Kuat 2.0 would work for us. We had to purchase the hitch extension. A simple quest for bikes provided us the opportunity to get a quick lesson in the need for a quality and safe bike rack. Thanks to our salesman at Holland bikes and the knowledge of the professional staff at Rack It we now have a safe and secure Kuat 2.0 Plus installation was simple. Our salesman said if we had any problems to call. We followed the instructions and it was painless. Here's to enjoying 2021 The Sutton's read more

I wanted a roof top tent for my Tacoma. I had brands in mind, went to Rack It and started a discussion of how I could set this up with ease of use as a solo camper. I have purchased the tent, rack, shade, and water tank from them and have had a fantastic experience without a complaint. Their service is the best, they have helped me with upgrades and interfaced with manufacturers on my behalf. This company is an example of the best of the best. Support this small business and you will experience a relationship and support that isn't found in the larger chain stores. read more

After seeing online that this place had the roof rack I wanted I went to the store to check it out. Purchased it and had it installed within the hour. Installer spent time with me to explain the equipment and showed me how to use it and take it apart. Excellent customer service and very happy with the entire experience! Would recommend this place! read more

Save yourself time - thus place has no idea what theyre doing. Went to their website found plenty of options for my car, came into the shop for the guy to tell me 1. Their website doesnt have fit guides (it does) and the only brand that fits my car is yakima (all brands fit my vehicle according to the website). Complete waste of time ... read more