If I started from the beginning of everything it would be quite embarrassing. We let our children…read morestay here much longer then we should've enduring this circus. Let me start with billing. I've left three messages and written two email with people CC'ed on them and today I get on telehealth and as per usual they cancel while I'm on the call and will not send in meds for a stabilization of a FOUR year old child. We have had the director run to our house begging us not to pull our children out, stemming from one of our children being picked up soaked in pee with a fever, staff members telling our children they love them (this is THERAPY), cancellations repeatedly up to five minutes prior to appointments, being billed for THEIR cancellations, having a child come home with a red butt and poop on him from EARLIER in the day (he was crying because it hurt), being told we can't go in and get our child during therapy because we wanted to pull them out by someone who didn't even work with him he got in my face and tried to intimidate me (Kori tried to rectify this situation and apparently their VP of client Services reached out, but no one thought it was important enough to reach out to the parents of the children). The only time they wanted to get the VP of client services involved is when my husband swore at one of their staff members through text message because they canceled 15 minutes prior to an all day appointment, (this was the fourth time in a week) apparently that's worthy to them because they can't handle the truth. I am telling you if you want a babysitter and don't care about a true form of therapy, TAKE YOUR KIDS HERE. You will get exactly that. If you care about your children, their well-being and professionalism run. I repeat run away from this facility. I am sure we will be dealing with the aftermath of this for years to come. They also have you sign some thing that you are not allowed to talk ill of them on social media (odd right???) this would not be me talking ill of them. This is me speaking the truth. RUN. Editing to add, our four year old has severe difficulty sleeping. Up all night where it was beginning to affect his health and eating habits, we reached out to the psych and she sent us a GOGGLE ARTICLE for sleeping tips. That's the type of service you are getting here.

Don't send you're kid here. Just don't. Wilderness isn't the answer either. I went from a kid with…read moremental illness who had no idea what people would do to kids. I promise you if you send your kids here they will hear stories that keep them up at night and they're completely true. They still keep me up at night. It's been four years.

If there is anything I can teach from being at NH, its not to ever send your child there. I left…read morewith more trauma, trust issues and negative self-beliefs than I ever came in there with and to this day I am grateful every single day that I was actually able to get out of there because it felt never-ending. There are so many stories I have to explain why I don't even know where to start. I know that no treatment center is ideal and treatment generally is something kids resist, but in addition to New Haven, I have been to three residential rehabs, a long-term rehab, PHP, multiple IOPs and would say that my opinions on these places are pretty rational. Out of all these places, New Haven was incomparably unprofessional, unhelpful and they try to make it seem like the program is so different from what actually goes on behind the scenes. Also I was at both the North and the South campus. New Haven cares so much about their false image that they are willing to grab the phone out of your hand for telling your parents something bad that happened that could make the program "look bad". In 2018 there was also a therapist that raped students and once New Haven found out they told the students not to tell their parents. They also would only tell our parents when we did something wrong but when they did something wrong, they wouldn't let us call. I got beat up in the face by one of the clients because I didn't want to watch a movie, and they wouldn't let me tell my parents because it would look bad on their part. We did this assignment called "core issue" which is where you found out your core issue and mine was that 'I am a bad person" but I had never been in my core issue more than I was while being at New Haven. The staff would warn the new kids to stay away from me because I was a "bad influence" two male supervisor staff also told me that there's a pattern where people do awfully when they are around me and then when they stop being my friend they suddenly do great in the program. How was I supposed to not 'live in my core issue' when it is constantly being enforced by staff. New Haven says they treat a whole list of stuff on their page including addictions, oppositional defiant and eating disorders. I was in active addiction for almost 5 years and that was my main reason I got sent away as I had a really bad drug induced psychosis episode with 9+ drugs in my system. 12 step programs and meetings of any sort are the main thing for addicts trying to recover and my parents were under the impression that I was going to meetings every week where in reality I would advocate that I needed to go and the staff would either forget or not be told to take us. In my year of being there I went twice. Also my first 5 months (maybe more) at New Haven I had post-acute withdrawals where I would get physically sick with cravings and the staff would say "I don't know what to do". One staff member found me shaking on the floor once and asked what was wrong to which I responded "cravings" and she just made a face and walked away. Another staff once asked what was wrong and I said "cravings" and she asked "for what" I said "drugs what else?" and she said "I just didn't know if it was ice cream or something?" Being 100% serious. This is a reflection of how much knowledge the staff has about these issues. Also the people prescribing medication are completely untrained. They took multiple people off all their meds all at once when meds are supposed to be tapered off. I needed med changes but the whole year I was there they did none other than insist prescribing adderall would be good for me when I have a history of stimulant abuse (which is the first thing physiatrists are taught: not to prescribe adderall, ritalin or benzos to people that have addiction history) and I had to argue with them on how that was not a smart idea. I know students that had eating disorders that completely relapsed their whole time at New Haven since none of the therapists were trained in them, the staff wouldn't really check meals and would forget to give out supplements. I knew multiple students that would purge after meals and the dietician and therapists were aware but wouldn't do anything if they were an average sized person that wasn't super skinny. The education team is also very unprofessional. Teachers were extremely rude. Our history teacher called my friend a "brat" in anger. And the science teacher brought a butcher knife to school and the whole campus had to go on lock down for 3 days because someone stole it. The teachers would frequently shame students for crying but then not allow them to take a 5 minute break from class when emotional and they would frequently get in fights with the students. When I pointed out that school was too hard for me at the moment and my IEP was not being followed the history teacher said "we are a private school we don't need to follow your IEP" in a rude tone. this place ruined my life, don't let it ruin your child's.

We had a deeply disappointing experience here…read more We were charged a total $636 for initial one-hour evaluations for each of our 2-year-old twins. After that, we were billed over $80 simply to have printed evaluation results explained to us. Ongoing sessions were billed at $107 per 30-minute session per child. However, sessions frequently began 5-10 minutes late while still ending on time. Over multiple visits, that lost time adds up -- especially when you are paying over $200 per hour across two children. Because we have twins scheduled at the same time, we were required to spend the first 15 minutes with each child individually. Once the parent stepped out, the remaining time was unproductive due to distress. The only alternative offered was scheduling separate appointments on different days, which would require 4+ weekly visits -- not realistic for most families with twins. In total, we spent $1,362 for roughly four hours of combined evaluation and treatment. The guidance we received was minimal and not meaningfully individualized. We left feeling that the structure of the appointments prioritized billing efficiency over therapeutic effectiveness. Our family has participated in structured, outcome-focused therapy programs for nearly a decade, so we understand the importance of consistency, parent involvement, and realistic expectations. We are not unfamiliar with the process. Our concern was not about difficulty or slow progress -- it was about transparency in billing, reduced session time, and a rigid scheduling model that did not align with what was communicated or what is workable for families with twins. Raising twins is already incredibly demanding. We came here looking for structured, actionable support and instead felt rushed, overcharged, and unheard. Families deserve clear transparency in billing, full use of scheduled time, and treatment models that actually work for real-life parenting situations.

We are pulling our autistic child from Breaking Barriers despite loving his techs and BCBA…read more Repeated scheduling failures, "clerical errors," and rigid fee enforcement directly harmed our child and were consistently minimized by leadership. Parents of neurodivergent kids should read this before enrolling. We are leaving Breaking Barriers Therapy Services despite genuinely positive clinical relationships. That alone should tell you how terrible our experience with the company has been. Let me be absolutely clear: the clinicians were wonderful. The company itself is reckless, incompetent, and emotionally unsafe for neurodivergent children. Over the past year, we experienced constant scheduling failures, last-minute provider cancellations, and shockingly poor, cold communication. On multiple occasions, we arrived for scheduled sessions with our neurodivergent child and waited up to 20 minutes, only to be told that "communication fell through the cracks" and no technician was available. I had to drag my screaming, kicking child, who didn't understand why he couldn't go play with his friends, back to the car with two other children in tow. These are not minor inconveniences. For a child with ASD, PDA, and anxiety, unpredictability and disrupted transitions cause real distress. Breaking Barriers treats these disruptions as clerical problems. In reality, they were preventable clinical harm that leadership repeatedly minimized. One incident alone should disqualify this place from working with vulnerable kids. During a 12-4 session, we were texted at 3:15 asking if we were coming to pick our child up. When we said no, because the session ended at 4:00, we were told a "clerical error" had occurred. What was not disclosed at first was that staff had already packed up our child, taken him downstairs to wait for us for 15 minutes, then reversed course and told him to go back upstairs and resume therapy. That unnecessary transition reversal sent him into a full dysregulated fit. Any competent ABA provider understands how destabilizing false transitions are for autistic children. The fact that this happened, and was later dismissed as a clerical issue, speaks volumes. And then there is the billing. When our child was sick and we followed illness guidance, we were charged a no-show fee that leadership later reframed as a "waiver" rather than acknowledging error. When the company canceled a session last minute due to staff illness, we were charged a $50 cancellation fee for overlapping OT services we reasonably assumed were canceled as well. The only alternative offered was impossible to attend due to work and childcare constraints created by their own cancellation. When we contested the fee, leadership insisted ABA and OT are separate divisions. When we asked who we should contact to cancel OT in the future, we were given the same phone number we had been texting all along, directly contradicting their own explanation. We escalated calmly. We documented everything. We acted in good faith. Based on our direct interactions with Josh and Jenn Taylor, executive leadership consistently prioritized policy defense and liability mitigation over the emotional safety of our child and the lived impact on our family. That is our honest conclusion after exhausting every internal avenue. If you are a parent of a neurodivergent child who needs predictability, transparency, and basic human judgment, understand this clearly: this organization will make your life harder, not easier. Your child's nervous system will be treated as collateral damage of "clerical errors" and rigid policy enforcement. We are leaving not because of the therapists, but in spite of them. We strongly urge other families to think very carefully before trusting this organization with their child.

If your nervous, that's normal. But this is the place to send your kiddo. It's amazing. Staff keeps…read moreyou up to date on everything. The quality of care went far beyond my expectations. It was more than just your normal type of care. Each staff member I met had a passion for helping these kiddos move beyond the current situation and build a bridge to the next journey.

My name is Ella Ferguson and this is by far the best treatment i have ever been to. Embark is great…read moreabout meeting us in the middle and compromising. The freedom they gave me while having boundaries and limits made me feel like i was normal and made the living aspect way more comfortable. I would like to shout out a few/ a lot of staff though. Izzy, Aaron, Ally, Jacob, Jade, Noelle, Kendall, Emily, Kylie, Montana, and of course many more (you guys deserve a raise) Embark has truly changed my life for the better and the girl in a hospital bed would not believe she has a purpose in this world thanks to Embarks help discovering it.