My wife and I were taken to Hi Dental Care by a GPS mistake, in July 2017! As it turned out, Hi…read moreDental Care took US right in, and Hi Dental is the Best Mistake we've had in over 55+ Years! Mr. and Mrs. Kim are both Dentists and they're the best there is both "Professionally", and based on OUR experiences? The Best Quality Dentistry Care and Best Dental Care Prices in the entire County of NL, CT! In addition, Patient/Client Satisfaction doesn't happen without the great effort by the entire Hi Dental Care TEAM! It's remarkable! Don't look any further if you need quality dentistry priced fairly! Our personal compliments to everyone @ Hi Dental Care! We'll see you soon Team!

Very unprofessional…read more The office just called to tell me they would no longer be accepting my insurance in the less than a month when my appointment is only than 6 weeks away. This is after moving my appointment to this date a month ago as reschedule.... when they told me at that time to move the appointment to the end of March, but not any later because in April they would stop taking my insurance. They seem to decide when they will or will not take your insurance on a whim. I would recommend finding a more reliable and courteous provider for your dental needs.

These people could not care less about their patients. When I first started going to them, I was…read moreassigned to a dentist there who wasn't even on their list when you called to make an appointment. So, someone very, very new. I had a tooth that was, apparently, badly infected, so this dentist performed a root canal on it. But when he made the crown for the tooth, it was way too big. And I mean massive. So massive that it filled the entire spot below it, where another crown was supposed to go. I told him the crown he made was too big, pointed out how it was so huge it would be impossible to fit the other crown below it. He did not listen. Just brushed me off and said that the computer had modeled the crown after my real tooth, so they would fit together just fine. Fastforward to a week later, when I had to have the lower crown fit in. Guess what? The monstrously huge upper crown was too big. It blocked the lower one. The poor dentist who was in charge of the lower crown kept shaving it down until it was almost nothing, trying to make it fit. I finally told him to stop, that it was useless because the upper crown was too big. I called this office again, Norwich Family Dental Associates at 17 Lafeyette, and told them AGAIN that their crown was too big. The had me come in, shaved the massive upper crown down. Then, fastforward to another week later (roughly) and I get a call from them out of the blue telling me to come in because they needed to inspect the crown they'd put in. I go in and guess what? Turns out, they had to replace it because oh gee, wouldn't you know, it was too big. Like I had told them it was FROM THE VERY BEGINNING. So, they had to give me a new crown. But not before the lower one had been shaved down to almost nothing in an effort to compensate for THEIR mistake. I still had a few fillings that needed to be done. Same guy who did the upper crown, because once they just assign you to the dentist that can fit you in the soonest, he's just automatically who they give you every time. And he was apparently new, so they just funneled new patients to him. During a filling, the Novocain he gave me didn't work. I felt everything. And it hurt. Badly. He gave me another injection of Novocain, but with the same result. It. Didn't. Work. Third time's the charm, right? Wrong. It still didn't work. So, I can only assume he was injecting it in the wrong spot. But it didn't matter. After his third attempt didn't dull the pain he just kept on working and I had to clench my fists and bear it the whole time. All of this happened around 2022, 2023. Now it's 2025. The dentist I had been seeing there a couple years ago was gone. So, I was assigned to a different guy. I go back because a crown I had (different tooth), popped out during flossing. I go there just to have it recemented. Well, when I go to have this done, wouldn't you know, the tooth next to it has a cavity beneath the crown. But the cavity? It was found on an x-ray that had been taken ALL the way back in 2022. But the guy I'd been seeing then just hadn't caught it. So, it festered. For years. And you know they kicked? I had actually gone into the office a few months prior to this cavity being found, wanting all teeth x-rayed because I knew something was wrong. They brushed me off, said it was too soon for a full dental x-ray and that it wasn't due for another TWO YEARS. The cavity could have been found THEN, too. But no. They brushed me off, like always. By the time they remove the crown and see the damage, most of the tooth was lost. Did they still charge me for THEIR mistake? You bet they did. Did they give me anything for the pain in my gums caused by the TEMPORARY fix they did? Of course they didn't. Just told me to come back in and give them MORE money (that of course I can't afford) to see what's going on with the tooth because it still ached. And if I did, naturally they'd tell me some other asininely expensive procedure would be needed to fix it. I tried to tell them it probably hurts because, due to other medical conditions atm, I just heal slowly. But of course, their go to is to just have me come in. Again. And give them more money. I'm done. With this office. With it all. I'm done.

Great place. Very professional with the newest dental technology and best trained competent…read moreDoctors, Hygienists, technicians and administrative staff!

Amazing practice with outstanding staff and talented doctors . Highly recommend this practice for…read moreany oral surgery needs

STAY AWAY!!! They will wrap you around to get the money with lies and insurance bs , once they get…read morethe money and you're in trouble because of what they did to you , they will be rude and heartless, I WILL NEVER GO BACK TO THAT PLACE! I really don't complain about anything, but these people are too sneaky , rude and unprofessional when it comes with billing, and now I see i wasn't the only one complaining for the same reasons, paying $1,400 out of pocket for wisdom tooth removed is insane and I fell for it, now you know how these people work!

Even after my previous post I do still come here for my cleanings. It's always been the same…read morehygienist for me and although I rarely ever saw a Dr, I was always charged accordingly. No dr, no exam to pay for! Just a cleaning. They recently changed to a four day work week which is great for workers but inconvenient for those also working a four day work week. A business like this needs a rotating four day schedule for the workers that way they're open 5 days a week. Makes way more sense as a business to me unless you're simply trying to keep your overhead down. I know several people who won't be able to go here anymore as they no longer offer Friday appointments. Smile rewards is no longer worth it unless you haven't been to the dentist in a decade and need a ton of work done.

Extremely accommodating for an elderly patient with mobility difficulties. Very patient and…read moreresponsive to fixing dentures that broke. Would recommend there services for the care and consideration of this older patient.

I went for my 4/4 teeth cleaning today (i need 4 not 3 a year) and told them I had to wait until…read moremy insurance kicked in again in 2026 to get xray and exam. The office manager pulled me into his office and told me I had to get an exam and xrays today otherwise I couldn't get my teeth cleaned. He proceeded to tell me he would give me a great discount of 30% off the rate. I was like wait a minute, am I getting the shake down at my dental office? I couldn't believe it. What rate is he discounting? medicaid? Every insurance plan is different so this sounded very sketchy. It's shocking that the dentist would rather not clean my teeth according to the treatment plan they made for me 'to protect their practice license' when all they had to do was clean my teeth and document the reason for the delay in exam and xray for 1 month. Surely we can find more compassionate responsible dentists than this practice. Stay away.

Beware management is dishonest. I was pressured into making a general cleaning appointment after…read morehaving a periodontist scraping. This is not my main dentist office and was only there to be evacuated and a deep scraping. That the only part that was done to my satisfaction. Everything after that was a scam. I was told my insurance will now fully pay for a third annual cleaning. That is a fictitious predatory practice statement. I found out later it was going to be a $100.00 copay. I promptly canceled and then was billed a $50.00 broken hygiene appointment

Horrible first time experience here. No patient autonomy. Front desk was professional and friendly…read morebut when I opted out of X-ray (recently had them done and was in the process of transferring imaging) they were extremely pushy and required I get one before a cleaning despite no concerns. I stated I am in the process of pregnancy planning and there was no regard for this.

High quality professionals. Very knowledgeable and delicate with patients mouths. Recommended ways…read moreto avoid tooth pain and it's been effective. I was in and out in less than an hour. Staff very friendly.

Great dentist office for the whole family! I was given the Silent Nite mouth guard which I wear…read moreevery night now and it "cured" my  mild to moderate obstructive sleep apnea (OSA). I also feel more rested in the morning and need less sleep probably because I'm getting more oxygen at night. Added bonus of the mouth guard is that it prevents tooth damage that can be caused by grinding. My favorite part of the bi-annual office visit however is the teeth cleaning which is very thorough and pleasant! Highly recommend this family dentist office!

I have never left a Doctor review before but Dr. Agrawal and his team deserve one. Best experience,…read morefriendly, caring and the best caps I have ever had. He is also current on what is happening with dental care and latest on reconstruction.

Everything went off without a hitch, thanks to the team of dental hygienists and Dr. Tim. I…read moreactually got there ten minutes late, and with a baby who had skipped her afternoon nap. A few employees held her while I got X-rays! Then someone else held her while Dr. Tim checked me. My hygienist (I think her name was Rachel?) didn't mind me breastfeeding while she gave me my cleaning. I appreciate it so much! Furthermore, they were thorough, professional, and focused. Got good advice on dental care and a walkthrough of my X-rays. They validate for parking so don't pay for it! Just park and go upstairs with your license plate in hand.

First hygienist I had (Victoria) was super sweet and made me feel comfortable as a first time…read morepatient. Sad she wasn't there anymore when I came in again. The hygienist I had after made me uncomfortable. Needed a filling and didn't give me a chance to see the xray and laughed it off with Dr Tim that I didn't want to see it, which was not the case since she did not ask me. Also them knowing in my chart that my partner is in the same field, I would want the opportunity to see the xray to get a second opinion from a specialist. Just something that I wish they were more supportive in or I would've stayed with them for future visits