I had a great experience with Mold Inspection Sciences. Mark Dupree and Bryan Scarlata came out to…read moreinspect my home, and they were both a pleasure to work with. They were professional, friendly, and took the time to thoroughly explain the inspection process and answer all of my questions. Thankfully, the inspection confirmed that there was no mold, which gave me real peace of mind. I'm very glad I had such a thorough inspection done. I highly recommend Mold Inspection Sciences, especially Mark and Bryan, if you're looking for a knowledgeable and professional team.

Let me start by saying l've never left a negative review of a company before, until today. This is…read morethe second mold company that has come to my house in the past year. The first one was exceptional! However, my experiences with Mold inspection sciences, left very much to be desired. The inspector wasn't prepared completely for the inspection, his equipment wasn't properly charged, needing to be fully charged. Also, the inspector was squabbling with one of his internal associates about closing out several reports from previous (other home inspections) while at my property. I know this, because he made it clearly known to me his disdain toward his internal associate. He sat at my table multiple times, trying to close out (others) reports all while trying to do my inspection. My wife noticed this too. Not to mention I had to connect him to my internet. Which is totally understandable if he were working on my report. This is something that I've spoken to their company about multiple times and they assured me that it is common practice for their ORGANIZATION. My rebuttal was if I'm paying such a premium ($1300) for Services I want his undivided detention so he wouldn't miss anything. After complaining about this, they talked me into moving forward with their full detailed report of my home. I have been struggling with health issues due to confirmed mycotoxin exposure through independent labs. Against my better judgment and out of desperation, I said yes. Their director of sales assured me despite my previous issues the report would be worth the money. Upon receiving the report on Friday afternoon, the project manager was trying to rush me through the report, even though i notified him I was in a car with four kids. Lastly, and most egregious in my opinion is when I got the report it had somebody else's MASTER BEDROOM. That in of itself should negate the entire report. How can someone trust the accuracy and validity of the samples that were taken for health reasons if I can't trust their final report to me? When I called them, they assured me that everything ELSE in the report was accurate, but it was just a clerical or system error that generated somebody else's house in my report. Services were not rendered in the entirety according to the agreement, the inspector was utterly distracted, the accuracy of my so-called detailed report was faulty, and lastly, the timing of and informed consent weren't sent to me to sign until three hours after the inspection. Please see just a small sampling of the complaint letter I sent to them. I am a husband, and a father of four boys and money is tight. I don't feel like it is a lot to ask for a full refund seeing they did not uphold their end of the bargain. The report was sloppily put together with somebody else's master bedroom in it. The report wasn't corrected until after (I contacted) the company and told them my dissatisfaction and ability to trust the report. I'm writing this complaint so no one else gets negatively affected by this company; especially if they're having health issues like iam. I will end by saying I chose them because of their website looked incredibly professional, however hindsight is 20/20. Upon going back and looking at the reviews on their company, they don't have one complaint on their website that I could find. No honest company in my opinion would be so one-sided with reviews as to only have five star reviews across the board. I'm simply asking for some type of refund because of these reasons...which I feel is not at all a huge ask.