Well our HVAC saga continues but hopefully on a better path…read more This process as my reviews describe has been a challenge but I will give kudos when due. Arlinghaus has decided to change out the outdoor unit increasing size thus matching what was replaced. This is considerable expense to them but was the honorable thing to do. Hopefully this will be the final. Update to this review. In the end, Arlinghaus made a mistake sizing our replacement equipment up front but has gone a long way correcting that mistake in the end which is what really matters!

It's been almost 2 years since they installed our new HVAC and it still doesn't work and we can't…read moreget a call back. The technicians are lovely, friendly and polite. But the thermostats installed have never worked right. We've complained about them and had them out to check them and program them multiple times. Only one guy understands them so most of the techs made it worse. He got them to sorta work, but he revealed that they reset to defaults if the power goes out. They finally agreed to switch them out a week ago. Tech couldn't do it. Now there's a problem with the wiring. We've had no AC or fan for a week. We've called every single day and can only get their call service. They had to cut a hole in our ceiling to run duct work. They had a contractor repair it. The repair fell apart in months. Nobody EVER returned our calls. We finally had to pay our handyman to fix it. If they ever finish the job I'll let you know how their work is.

We woke up to our house being 59degrees and the furnace not working. Tyler W. Was able to make it…read moreout before lunch time and was a great help! Customer service was absolutely fantastic and Tyler W. was accommodating and gave us clear explanations as to what was wrong. We received a text message with a picture of the employees so we knew who to expect and what they looked like. Arlinghaus has to send another worker out to discuss prices on a new furnace. Tyler was able to get our furnace working temporarily as we look into buying a new furnace. It cost $89 for him to come out and diagnose the problem. They will remove this from any extra work they may need to do. Unfortunately, in the end we could not afford even the lowest option they had for a furnace. They use a top furnace line brand and are more expensive then the national average. This was the only draw back for me that it was to expensive and I did not want to enter into a loan for a $7,000 furnace when the average homeowners pay is $3100. Regardless, they were transparent and did not pressure me into anything we didn't want to do. I highly recommend Arlinghaus for their professionalism and honesty with their customers.

A technician from Arlinghaus HVAC was assigned to inspect my AC system because I was signed up for…read morea "Happy House Program" it was included in the membership. My system was running well and did not need any service, when the Technician left, my system was not operating the same as when he started, My Central Air was not cooling my house and the system blower sounded different. I have lived in my house long enough to know how it sounds and feels, The person who worked on my system created the problem in order to create a service call and an unnecessary bill for a problem that he inserted. This is not the way to maintain customers or good reviews. If your service is not broken, the service person should not be out generating revenue. I was very concerned when he was measuring the amount of Freon as I heard a loud hiss as the vapors were being released. BTW, the same service person bypassed a safety cut-off device in my furnace last winter and, I had to buy the electrical device and reinstall it for the safety of my home. I am very dissatisfied with their procedures.

Alringhaus did some relatively complicated electrical work for me-- running and piping Cat5 cable…read morefor security cameras, installing new lights and new outlets, and hardwiring a garage door opener that wasn't up to code. Their quoting and scheduling contact was a pleasure to work with and their technicians were professional, knowledgeable, flexible, and did a great job cleaning up. One of the lights was not placed exactly where I wanted it, and they came back on a Saturday to move it at no extra charge!

I would not recommend this company. They did some repair work at our home, but did not properly…read moreinstall our electric panel. This resulted in part of our house being without electricity for weeks as we waited for them to come back to fix it. They eventually did come back out, said they couldn't repair it now, left and never showed up again. We called Hayes Electric who responded quickly and fixed the improperly connected electric panel in under an hour. Save yourself the trouble and skip Arlinghaus.

When Bob Jones Plumbing blew us off after a call back for some work they did a year before, we…read morecalled ARLINGHAUS. They are very responsive, informed, smart, reliable, good rapport. We had used ARLINGHAUS for some HVAC work, and now for plumbing. Alex, our tech, is just the best. He'll be coming back next week to finish some water heater work. We highly recommend ARLINGHAUS. Thanks Alex and ARLINGHAUS. Marilou & Jim Lee

Had my water heater replaced by Arlinghaus plumbing. They installed a commercial rated water…read moreheater, the overflow tank and replaced my pressure relief valve (when they tested my water pressure it was over 100) They were clean and efficient - when they left their was no mess. They had to cart the old water heater out, and they put down plastic so they didn't make a mess on our carpet. Very good service at a reasonable price!!

Everything went quite well. The communication was smooth and the overall service met my…read moreexpectations. There were a few tiny hiccups along the way, but they were handled quickly and professionally. I really appreciate the attention to detail and would feel comfortable using the service again.

Joys of home owning. Had RBS come out for plumbing this time. Not sure why my first review was not…read morerecommended for the electrical work I had done. My main valve into the house was badly corroded. Rob put in a new valve and a PRV. Work done quickly and very reasonable. Once again I can't say enough good things and highly recommend !!

Called Rotorooter on Tuesday morning and got the repair on Tuesday afternoon. Zach Wilkins was…read moreincredibly helpful, kind, and professional. We had a gutter issue on the exterior of the house and he, for the most part, fixed our problem. Although he was not allowed on the roof, company policy, he told me what I needed to do to further fix the issue. Would call again if I needed help with this kind of issue.

I had a tech scheduled to be out here between 11-3 today and was told I would receive a text 30…read moreminutes before they arrived. At 2:45 I hadn't heard anything and called. I was told that they wouldn't be out today and I could reschedule. No initial contact from Roto-Rooter. Poor customer service and poor work ethic. Never even calling them again.

I have lived in several houses in my life. We bought an Arlinghaus house about 20 years ago and…read morehave had nothing but problems. The back yard was graded in the wrong direction (I blame the Boone County Building inspectors for that also). This caused repeated flooding of our basement until we spent several thousand dollars to get the yard regraded correctly. Along with the sump pumps we had to replace. The downstairs toilet was put in with wood screws so it wobbled every time someone sat on it, again until we paid to have it fixed. We still have water problems along the side yards because of their failure to bring the house up to the same height as surrounding house, so we get all of our neighbors water when it rains. I could go on but let me sum this up by saying if I had to choose between an Arlinghaus built house or a tent I'm taking the tent. Be advised.

This is not a great company to use to build a home. Many of the people they build homes for have…read moresimilar issues. The only way you can get them to fix anything is to threaten them with legal action. If you want a bad experience use arlinghaus builders!

David Smith came to my home on behalf of the home warranty company. Ultimately trying to get the…read morewarranty company to charge me an astronomical amount to replace a water heater. He also tried to tell me that my family and I were drinking contaminated water because my " geothermal system and hot water heater were incorrectly hooked up." I personally believe he is extremely rude and unprofessional, and does not have the knowledge when it comes to things such as geothermal. We had three separate licensed plumbers come out after David was here to ensure us that everything is hooked up correctly and to code - we are not drinking contaminated water. DO NOT USE THIS COMPANY. He exaggerated the amount of work that needed to be done, which would have cost me more out-of-pocket. Typical scammy contractor. 0/10 We ultimately got our deductible back from the home warranty company (after explaining David's lack of professionalism and his exaggeration on the work that needed to be completed) and chose a reputable/HONEST plumber for the job.

Cinch Home Warranty Company sent a rip off company by the name of Smith Mechanical from Covington…read moreKy. to my house for a hot water heater not working. David Smith responded and took one look at the unit and said it needs replacing and is still under manufacture warranty and refused to touch. Therefore I had to pay another 150.00 for another company to come and light the pilot light. It turns out all Smith Mechanical technician had to do was just light the pilot. Also their customer service is horrible. I'm a senior citizen and it cost me $300 to get a pilot light lit. Avoid them at all costs.