I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Dawson put my furnace in 2019 I told them i smell gas they came back and said no gas leak. fast…read moreforward 2024 I had Dawson do inspection In one min told me it was good. A few days later a house roofer worker came in my back door and said I smell gas do you have windex he found a big leak in the shutoff valve right next to furnace and when fixing it, all the gas piping inside the furnace came apart. The house worker said that would have blown your home and the neighbors home sky hi you would have been a dead man. luckily gas was off. My name is Jon. I would never have these people come anywhere near your house. And i had to get a quadruple bypass maybe from breathing natural gas for six years. I should sue them.

ItFeels great have air. I can breathe again. This company is #1 in professionalism, courtesy, and…read moreknowledgeable. I certainly recommend Dawson, to anyone that needs Heating and Air They really go beyond any company that I've ever see. Thank You Soooo much. You can't imagine what it means. God Bless you all.

We got several different quotes when our AC went out last summer and while Schmidt was not the…read morelowest, they were also not the highest and had equipment. A rebate from the manufacturer was mailed to us at the wrong amount that we, unfortunately, didn't discover for more than 5 months. I was pleasantly surprised that Schmidt offered to mail us the difference. I'm finding that good customer service is rare these days and I cannot say how happy we were with Schmidt's. Will definitely be recommending them to anyone we know.

Called as a new customer, rudely told nothing available until November !…read moreWhy do I get ads in my mail from them every week?

Great work installing a new faucet system…read more Friendly people, Devon was great. I'd use them again.

We had a new hvac unit put in February. Since then our ac unit has frozen over 5 different times…read morewith a technician coming out everytime to "fix" the problem. They talked my wife into an upgraded air filter would fix the problem which it did not so they were able to get more money from us. We were talked into their monthly plan and we have been grateful that they come out within a day but it is getting ridiculous that this keeps happening and they are not fixing the problem and upcharging to things we don't need and did not want. I would be happy if they fixed it but they are coming out to "fix" their equipment every few weeks which is getting very old. I shouldn't have to keep taking off work and making sure we are home for the time they will be here for a brand new unit that we should trust to work and it doesnt. We will be calling again in the morning to set up yet another technician to come out. We spent a lot of money and want everything to work as it was advertised even if they finally admit they did something wrong and we got a bad unit that needs to be replaced.

Due to the storm and tornado, my electricity was out and caused a surge in my air conditioner…read more Malik with Sweet Life heating and cooling promptly came and assessed the problem. He explained things thoroughly. And I now have surge protectors to prevent this from happening again. He even offered to bring me a window ac but it wasn't necessary because he was here early the next morning and had it up and running and let me know about how long it would take. I'm so glad I called them. They gave me a good price and I know I can depend on them to keep my ac unit working efficiently for a long time.

My new heat pump quit working and it said to call for service. I was charged a lot of money to…read morereplace two fuses and to reset the system. I signed up for VIP service when I bought it but don't understand why my bill was so high. Nobody from the office will respond to me,

Oscar managed the entire project. Available for questions. And I had plenty. Removed radiators and…read moredid the concert! First time in 100 years ... we have air!

Horrible 'answering service'. the person answering must be his son or someone- I called to cancel…read moremy set appointment and he was so rude and unprofessional. The sarcasm was unreal. Do not waste your time.. maybe Oscar needs to hire a professional to answer his calls.

We have used McGee Heating & Air Conditioning for many years, and this company is the absolute…read morebest! Not only is the staff efficient and knowledgeable, but also very friendly & willing to answer your questions. They respond to an emergency service call as quickly as possible to help resolve any problems and make sure everything is working properly. Debbie is also great at scheduling appointments and working around your schedule. Without any hesitation, we recommend McGee heating & Air Conditioning to our family and friends!

Simply the best and Certainly the most incredible patience. They work on my simi new boiler and my…read more100yr. old boiler. I have a 2 family. They are honest, considered and years and years of knowledge. Cannot say enough about the owner Terry. I Love this company. They make it personal , comfortable most of all affordable, Now seriously How do you beat that?