Rag Mops did such a great job last week! Having things fresh and clean around here really helps with my state of mind. I am a stage 4 cancer patient and was matched with Rag Mops as part of "Cleaning for a Reason", an organization that matches a cancer patient with a participating cleaning service to provide 2 free cleanings, one month apart. My experience with Rag Mops was even better than I had hoped for. As a cancer patient, things can change day to day and sometimes hour by hour. Rag Mops was so patient and accommodating when I had to cancel a couple of times due to treatments and pain level. We worked together to find a mutually agreeable day and time for the clean, and as I mentioned before, the service was amazing! They sent one person for our house, and she was friendly and open to requests during her time here. She did a very thorough job and I haven't even a single complaint! Thank you to Rag Mops for our cleaning and even more for their participation in "Cleaning for a Reason"! You will undoubtedly be blessing more and more cancer patients over the months (and possibly years) to come! read more

Laura cleaned our home today and did an excellent job. It's just a wonderful feeling going into the weekend with a clean home. I'm so thankful I found Rag Mops all those years ago! Best decision ever! read more

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I have been using RagMops for 2 years! I have never had a complaint! They clean my house every other week and my house looks amazing! Laura usually comes and she cleans it as well as I ever did!! She is so friendly too!! I highly recommend RagMops if you are looking for a company to clean your house! it is certainly worth the cost!! read more

We have used Ragmops for 7 years now. They are organized, keep notes on our preferences, are always consistent and on time. We value the work their team does and they do it well. Everyone has always been nice and easy to deal with at the office. The cleaning team are wonderful!! read more

Bait and switch pricing. I called Ragmops and I told them I already had a quote of $600 to clean after I moved out. I was very honest about the condition of the clean even using the word "gross" to describe the kitchen. They told me they would give me a 25% discount and come in at around $500. They show up and i get a call from their sales girl saying that it would be DOUBLE, so OVER $1000... I told them to leave and hired another company "The Maid Place" who did a great job and did the job for 600 as they stated they would. read more

I've been using Rag Mops now for about the past year and they always do a great job. I have had Hannah, Annalise, and today they sent Stefanie, who did a superb job! My house is older and is no where near perfect inside, but Stefanie made it al look good! Thanks Rag Mops! Jerry read more

Rag Mops is excellent. We are particularly impressed with Kara (she is a gem)! She is kind, thoughtful and does a great job cleaning up the house. I noticed my daughter left a tiny bath toy out a few weeks back... Kara not only picked it up and put it away, she placed it in a very cute spot peeping out of a plant. When I saw that, it made my day. :) We are new to the area and after a short time are very comfortable with Kara and her teammates. I have reached in to Rag Mops for inquiries etc. and they are always responsive and communicate with care. Kudos to the leaders of this business for hiring great people. read more

I'm new to the area and needed a good service and found this crew. They took the house we've been moving into, that was in need of care from neglect and construction and made it AMAZING! Areas that I thought needed painted immediately, they cleaned and look near new! Talk about saving money! The house smells fresh and clean too :) every one was nice and fun to talk to! Do not hesitate to call them! Thank you so very much! read more

Great job, responsive, very good communications. They did a whole house move-out cleaning and the house looked great.

Their service is bad, they do not know how to clean for what they expect you to pay. They say your satisfaction is guaranteed but it's a lie. They can spend hours cleaning and get nothing done. Inexperienced people. read more

I'm so pleased with the quality of work Asia and Solainch did in my house today. They put a lot of pride behind their work.Outstanding Thank You MaryLou Ramirez read more

Update: we are still using this great Team and could not be happier! Highly recommend !!!! read more

Rag Mops is our third cleaner since moving to DFW and has by far been the best to work with. Debi, the owner, is extremely professional and polite and I can tell she cares about her employees and her clients. Rag Mops uses a single cleaner to clean our house, so it takes a bit longer, but we like that we know who they are and can expect the same one every time, vs. a prior cleaner who used 2-3 people, were faster, but you never knew who was showing up. So far we have been very happy, and when we found something that may have been missed or needed recleaned, Debi made sure it was done right. read more

I can't recommend this business more!! They are the most professional cleaning service I've ever worked with. Every employee I've encountered is the best at their job. Worth every penny! They work w you when things go differently than normal (4 college kids moving in and out; 2 crazy dogs) and never change in their attention to detail. They're the real deal!! read more

The people at RagMops aren't bad people; they just didn't do a great job at communicating. I really had a good feeling about this company, but I'd say save your money and choose a different local cleaner. They completely bungled communications with me, resulting in a botched cleaning job. I was not charged for the aborted cleaning job, to their credit, but the way this whole experience played out left a pretty sour taste in my mouth. I told the employees at RagMops that I would leave the backdoor unlocked for entry to the home, as no one would be present at the property at the time of the cleaning. When they arrived at the property, they mistakenly tried the front door, and then called me several times during work hours because they were confused when they found the front door locked. Yes, that would be because the backdoor is the one unlocked. An understandable mistake! I wouldn't give someone one star for that. We got it sorted and the cleaning crew got in the front door. Cool! But then, apparently, they discovered my cleanup job was more intense than they had anticipated. Okay, that's my bad! I didn't realize certain details about the condition of the house that I was apparently meant to relay, which was a mistake due to my own ignorance of this type of procedure. However, it's on a company like this to anticipate what their customers do and don't know--I could have been helped by someone asking me the right questions in the initial scheduling call. In my initial call, I told them I don't care how long the cleanup takes -- that I'll pay for however long it takes. That was, I thought, why a company would choose an hourly rate to charge by. Instead, they decided that since the cleanup was more intense than they thought, they needed to call me and get permission from me to continue cleaning (???). They proceeded to call me 3 times at work while my phone was on silent, leaving a lengthy and not super professional voicemail explaining that they are "not a bait and switch kind of company" and since they "can't get in touch with [me]" they will be vacating the property and not finishing the cleanup. No charge to me, but that still leaves me with a dirty house and a bunch of time wasted researching and scheduling for a cleanup crew. Why even set an hourly rate if your procedure is to abandon the job when it might take longer than anticipated? Also, were the representatives even listening to me at all on the phone, or did they just hear what they wanted to hear? Could someone not have made a note that I explicitly said, "The cleaning will take as long as it takes, and I'm willing to pay for however much it costs"? Apparently not, because this fact did not get communicated. Moreover, when I attempted a call-back mere minutes after the succession of calls and voicemails the reps at RagMops had left me, no one picked up the phone. If you have a very simple cleanup job with simple instructions, maybe this is the company for you. If you are inexperienced and need clear communications between not only yourself and the employees but also between the employees at the company, then I would seek out another cleaning service. read more

Rag Mops came to my home to do a first time cleaning and did an outstanding job. I was very impressed with that one cleaning. Unfortunately the service immediately went downhill after that. On my second cleaning I came home to floors that had clearly not been vacuuming, swept, or mopped. The master bathroom mirror was terribly streaked. The bathroom counter was left with a film of grit from whatever cleaning product they had used on it. The kitchen trash had not been emptied. I immediately called the owner and her initial response was to defend the cleaning saying the normal cleanings are not as thorough as the first time clean. Once I sent her photos of all the dust and pet hair I swept up and the full trash can, she did offer to send someone out the following week to reclean. "Not as thorough" was an understatement! It was as it the house had barely been touched. Initially I agreed to the reclean, but then decided that the service I received was so egregiously poor that I did not want to do business with them further. Maybe I just got a bad cleaning person, I don't know. But based on my experience I will never use them again and would not recommend them to anyone else either. read more

I've been using Rag Mops for about 6mths now for biweekly cleanings and cannot imagine not having them. Everyone is friendly and they consistently and thoroughly clean our home very well. They also take the pandemic seriously, wear masks and socially distance. The owner is also responsive and professional. Love them!! read more

I've used other cleaning services over the years but Rag Mops best meets our current needs. We have the same person quite consistently and she does a very good job while being patient with our family situation. We are usually at home much of the time she is cleaning and she is very flexible as we try to stay out of her way in our fairly small home. What I like best about Rag Mops over previously used services is their business format of a single person rather than a team. This is more consistently the same person who now knows the quirks of our home and my preference quirks. Also, since we are often at home, there is less confusion and chaos as when we have had a team approach. read more

So very pleased with the ladies at Rag Mops. They arrived on time and put a sparkle on the apartment we were moving out of. Courteous,punctual and efficient, it was a welcome experience working with professionals who still understand customer service. Will be using them again read more

We've been using Rag Mops for about 6 months now and couldn't be happier! The office staff is so easy to communicate with and the process could not be any more simple. They have a copy of our house key so we can come home from work to a clean house, and they automatically charge our card afterwards so no need to hassle with cash or checks. They're very receptive to any feedback or specifics regarding our home and we trust them completely. And did I mention they're affordable and a local business? Highly recommended! read more

The company is well managed, responsive and really cares about their employees. With 17 years in the business they can always be trusted to arrive on time and do a thorough job. Thanks Rag Mops!! read more

RagMops always does a thorough, professional job. They are punctual, friendly and pay close attention to detail.

I love their service! I've used Ragmops for over a year and have rarely had a problem. When I did the owner quickly worked with me to rectify the problem. The employees are pleasant and professional. I highly recommend this company! read more

We love our cleaning service. Rag Mops has professional staff and they can accommodate any schedule. They are quick and efficient but thorough I love coming home to a clean house and having time to relax. read more

Had never used a cleaning service and always went with the local ads and was always disappointed. Rag Mops came in with two women to clean my house. Wow!!!! They did an excellent job that was cheaper than what was quoted at the beginning. I will continue to use them and have signed up for every two weeks for them to come clean. read more

I have used cleaning services for years and have used rag mops for the last 10years +. They are by far my favorite. They are professional, thorough and understanding to my needs. read more

I used Rag Mops as a one-time service to do some general spring cleaning. I had a crew of three for nearly 4 hours and they all did a wonderful job. I would definitely use them again! read more

I never write reviews but you need to be very clear on what you want. Also check the cleaning really well before you pay. Sometimes there good sometimes not. read more

They did a great job on the initial deep cleaning of my house. It was a tough job. Subsequent cleanings have been just as good highly recommend their service. read more

Claims to believe in "family first" but then withold a full paycheck to struggling single mother because job and hours did not work out for my family. Aweful situation to work so hard spend gas and labor off my back, making the company money then no pay check. Yes she has employees sign waiver stating she will not pay if 2 weeks notice wasnt given. Unfortunately life doesn't always work out that way. read more

Excellent service! We recently moved to Flower Mound and didn't know who to call for cleaning services. I saw an ad for rags and mops and decided to give it a try. I have been so pleased with their services that I have recommended them to friends. When you call every one at the office is extremely friendly, if you have any special requests, for example I ask them to take our dog out of his crate when they leave they take care of it. Christine always does an amazing job in our home!! Overall we are very happy! read more

I'm so thankful that we moved our cleaning service to Rag Mops! They do an excellent job! Actually we have one person who cleans the whole house every time so we have consistent cleaning throughout. They call me each week and confirm the day/time of the service ( even though it's the same each week.) Some people may not prefer to have the call but I really appreciate the personal communication. Rag Mops is a woman-owned small business that provides an excellent service. I highly recommend this service to anyone who is in need of a consistent and professional cleaning company! read more