I feel strongly compelled to share my experience so that others have a clearer picture when…read morechoosing this dentist. I brought my 14-year-old daughter who has never had a cavity to Dr. Bale at Only Smiles for x-rays, a cleaning, and an evaluation. At the appointment, we were told she had six cavities. However, she did not refer to the x-rays to show them to us and did not explain what she was seeing, and no advice was given regarding her current oral care or how to prevent further issues. We were urged to make an appointment without being given a treatment plan or any details. The experience itself was uncomfortable, Dr. Bale had a curt bedside manner and my daughter reported that the exam and cleaning were painful, which added to our unease. When I emailed the next day requesting a breakdown of the proposed work and costs, I received only a list of tooth numbers with codes such as "MOLDB" and a total price of $3,184. After researching further and seeking second opinions, I learned my daughter did not have any cavities. Additionally, those codes represented extremely aggressive drilling plans (for example, MOLDB means drilling on all 5 sides of the tooth), which would have seriously compromised her healthy teeth and left them vulnerable to future problems. Even more concerning, when I called Dr. Bale to ask about the plan, she stated she could not remember our visit, had no clinical notes to justify her diagnosis, and told me I should "just trust her clinical judgment." When I explained that I simply wanted clarity, she said if I questioned her judgment I should find another dentist. Two days later, I received a certified letter stating she was withdrawing services altogether rather than honoring or explaining her original plan of care. I am a healthcare professional myself and understand the standards of patient care. While many reviewers mention a positive experience, I strongly encourage anyone considering treatment here to seek multiple opinions before agreeing to procedures. The office's COVID protocols seemed reassuring at first, but my experience made me feel that these policies were being used in a way that took advantage of patient trust and vulnerability. This experience was deeply troubling and thankfully were we able to avoid the unnecessary and harmful treatment that would have resulted in irreversible damage to my daughter's teeth. I am hoping this review will help to keep others from having to go through this experience.

Check this place out! Ok, so the name fits the atmosphere! Smiles from the time you walk in till…read moreyour done. Professional, clean, gentle, and the staff know exactly what they are doing! If your nervous, let the beautiful decor calm you, the staff is extraordinary, the doctor is so welcoming and makes you feel relaxed. Great location with a lot of parking!

Writing this review brings me great joy because Dr. Patel did something for me that no other…read moredentist has ever done. He addressed my most critical concern. I have always been scared of dentists due to past experiences with ones who didn't care about my needs, which led to years of pain and discomfort. I recently had dental implants placed with minimal swelling and bruising, and just two days after the procedure, I already feel amazing! For the last four years, I have been wearing dentures, which caused me discomfort and soreness. Despite seeing a dentist regularly during that time, I received no help or adjustments to my dentures. My previous dentist told me I was beyond help. Dr. Patel, however, is an exceptional dentist. He not only restored my confidence but also gave me a new outlook on life. I no longer have to worry about my dentures falling out. I can taste my food, smile, and most importantly, laugh with friends and family. He treated me like a friend in the chair, not just another patient. My family and I will always be grateful to Dr. Patel for giving back something I've been missing for four years. Thank you, Dr. Patel!

Worst customer service I every received in my life rude ass lady at the front I called for a…read moremedical emergency and I tired to make a dental appointment in pain ! And all she can say is that's the best I can do you for I will never come back here again nice doctor but rude staff

I can only speak with sincere gratitude about the work of Dr. Alvin Aquino. None of my previous…read moredoctors showed such attention and care for patients. Dr. Alvin Aquino is a master of the most modern treatment and prosthetic technology available in the office. The office staff is wonderful - beyond all praise. I wish Dr. Alvin Aquino and the entire office team all the best, and I wish his business growth and prosperity. Thank you, dear Dr. Alvin Aquino.

I have had bad experiences in the past with Dentist, but the husband and wife who own this…read moreestablishment are absolutely phenomenal. I went here for a cleaning and haven't left. I have been a loyal customer for over 2 years now and I won't go anywhere else. The office is always clean, the staff is nice and like I said the doctors are outstanding. I will recommend this place to anyone and I guarantee you once you come you will never leave.

Not sure why they have poor rating on yelp but google reviews are better. In my experience it was…read moregreat. Stephanie was really helpful and so sweet/friendly, dr was prompt and attentive to my needs, and xray Tech was pleasant. quick and easy, in and out in one hour. Good price for no dental insurance too! I recommend!

I caught 2 iof the girls who work there talking about me while they were in the sterilization room…read moreand i was waiting across the hall in the lounge, they didnt know i was there. one girl looked at me and started laughing while the other girl says she is is right there. one of the girls did my xrays and have me a biting plate that was too big and gave me an attitude when i said i could close my mouth so she gave me a smaller one, i assume thats what they were gossiping about buy why? i walked out of a $2200 procedure that i needed to have done - because why would i wanna be somewhere that feels like high school?

To date, Dr. Sundeep Johal's office has been my worst experience -- and that's without an actual…read moreoffice visit from me. Their mannerisms and attitude alone speak volumes. Due to an unplanned work commitment, I had to switch my appointment with my husband. I didn't cancel; I simply swapped the slot, and the office agreed to this arrangement. During that appointment, the doctor was rude to my husband, and even my 8-year-old son mentioned that she was "almost scolding" his dad. That should have been my first red flag, but I let it go. Later, when I requested to reschedule my next appointment because I had a migraine, both the office staff and the doctor were completely unempathetic. During the call, I heard more than once that I had a "history of missed appointments," which felt unnecessarily rude--especially given the circumstances. It also made clear why their office operates the way it does; it would never be anyone's first choice with that kind of attitude. I have happily switched to a new dentist for myself and my family. Unsurprisingly, they've also turned off their Google reviews--because it seems no one has anything positive to say about them.

*** BEWARE !!! *** Horrible & painful experience. During my entire procedure, Sundeep had a friend…read moreinside the room and they were having a full conversation & not focusing on while she was using the drill on my tooth. About 20 minutes in, she drops the drill and cut my lip !!! And then her friend ran out the room. VERY UNPROFESSIONAL ! I also had to miss an extra day of work because she got the wrong size crown so I had to come back another day. And then to top it all off, she charged me an extra $220 !! As soon as you walk into the disgusting building, trust your instincts and run away ! I totally regret my decision of going to Sundeep !!!!

John G I have been a…read morepatient here for almost 6 years and have had nothing but great dental care. I have seen both Dr Apratim and Dr Singh and found them to be very knowledgeable. The staff is fantastic and the office technology is cutting edge. I highly recommend them.

Best dental care I have ever received. The staff is very knowledgeable and kind. The Doctors always…read moretake their time to help you understand any procedure that will be done.

Terrible patient treatment. Never keep promises with ELEVEN visits. Try Aspen or any other implant…read morepractice. You will save money.

This place is run so poorly. They book as many appointment as they possibly can and then they…read morecancel your appointment the day of because they're always over booked. Today they tried to cancel my appointment for the second time. They market themselves as being fast but the reality is they get you in the door and the second you book you have to pay in full. Then they string you along for months canceling appointments knowing you're stuck with them because you paid in full. They say you'll be done in 3 months but I'm on month 4 and still am not even close to being done with this. This manager Dana is unprofessional and out of touch. I made my appoint a month ago after they canceled my last appointment and they decided to cancel me the day of about 3 hours before my appointment for the second time. Dana was horrible. She just kept telling me over and over that I can just come tomorrow it's nots a big deal. But if she wasn't so out of touch she'd realize I work for myself and canceled my entire day to be here and wanted me to miss out on an entire days work again because they're greedy. Insane! The dentists in this office deserve to be treated better they're people too not just money makers for this company. Imagine being a dentist and trying to keep up with a schedule? This place runs on greed and they need a new manager badly.

SMILING SO BIG NOW!…read more Dr. Armie, Dr. Eddie and the staff here at New Image Dental saved my teeth from some serious trouble! I had several cavities and was blindsided by so many other dentist's opinions on what to do. They made me feel stressed and overwhelmed. But not Dr. Armie! She reassured me that my cavities were manageable and that she had a clear and reasonable plan of action to do it. Dr. Armie was careful, professional, and courteous through the whole process and I seriously can't thank her enough. As for the staff, everyone smiles and were not bothered to answer any questions I asked. They prioritize keeping the office clean and organized throughout the day. After all, a high standard of cleanliness goes a long way for a piece of mind. If you made it this far in my review, you're obviously looking for a dentist who is better than your last, so rest assured, book your appointment now! But HEY don't hog all the availability to yourself so I can still book a routine appointment for myself! New Image Dental sets the bar for how a dental office should care for their patients.

If you're looking for professional and caring team that will take care of your teeth, then, this is…read morethe place you need to go. From the receptionist, to the hygienist and the dentist, superb service! You can tell they care about their patients. They take their time to explain anything you need to know. They listen and they make sure you're satisfied with every visit. Procedures are done quickly and accurately. I'm so impress! I highly recommend this team. Thank you!

Wow, this place is poorly managed. When I can came there were people sitting waiting to be seen. I…read morecame here at 4pm and did not see the doctor till an hour later. We had an appointment, what's the point when you have an appointment to wait so long to see the doctor. They are quick to take your insurance card or money, but once they have it expect to wait hours. I wouldn't recommend this place to anyone but if you have time to sit around go for it. There's a Shoprite and GameStop next door. Do some shopping there or at TJ Max. They should schedule people with good timing so patients does not wait long. Other offices we wait 10 minutes max to be seen.

2 employees Dental Assistants, Both of them has no clue of Doctors names 1 employee was her first…read moreday , other employees was her second day, (travel agency) & another employee showed up to the wrong office, I worked In an ER for 18 Years , You don't leave drinks/ food in a patients room , SMH , The waiting room freezing bring a Hoodie, My toes were cold , A garbage bag covering what I think is a TV screen / Tape on the walls where a picture must have been hung, (NOT my normal dentist. Work related issue). Going for my 3 follow up after they did a complete exam now they need to do another exam,