I'm seeing longer & longer waits for bloodwork & chemo infusion. I'm seeing more & more illegal…read morealien Medicaid patients. You need to inform management when the intake support people at the desks are slow & lazy. Management responds. The Medical staff is wonderful but seem overworked due to this patient pressure!

Corporate industrial mega cancer pharm treatments tinged with wellness vibes…read more I may be cynical about how everything is big business in our nation and Cancer is no different. So much med complex .

The office staff was so friendly walking in the office. I'm a techy, so having my records…read moreavailable via a portal was right up my alley. His office was very professional and explained my entire process. I would like to THANK Jean Folchetti, Lori Depass and Veronica Ford. Dr. Rajiv, was so kind and really seem to care about my well being. He has excellent patient hands on skills. He's also very pleasant on the eyes. :-) I just want to personally THANK, Dr. Rajiv Datta for performing a successful Total Thyroidectomy surgery on 5/23/2018. I was very concerned, especially being a Motivational Speaker. My VOICE is not 100%, but I am confident that after my recovery (3-weeks) it will be back strong. My scar is healing nicely, my concern is a keloid appearing. I'm looking forward complete HEALING my from this health challenge. I strongly recommend this office, by especially Dr. Datta Rajiv as your doctor. Recovering Patient, Andrea D. Hicks 6/1/2018

From the owner: Compassionate Cancer Care.read more

Infusion room is very short of nursing ( I know this because the nurses were very verbal about it)…read more the RNs are rushed and this leads to rushed IV starts and lack of observation by them. These nurses also are responsible for mixing drugs - cleaning chairs and preparing waste for pick up Prohealth can do better staff the room

I have been a patient at pro health for 5 years. I received top care from Dr. Citron and his team…read more Since the office changed to Optum it is disgraceful how patients are treated. The gross unprofessional I have experienced is so disheartening. The head Nurse Jill has no business treating cancer patients. She is rude and disrespectful. The atmosphere is so negative. I saw Dr. Schwartz for the first time a few months ago, the exam was not through and I never received a call to review my test results. I had to send multiple messages and call several times before getting her on the phone. How can I trust my life with these unprofessional people. I would recommend you find an oncologist office other than here!

My wife was diagnosed with Stage 1, Grade 3, triple-positive breast cancer, and we have been…read morereceiving treatment at Memorial Sloan Kettering for the past several months. We initially chose MSK because the cold cap treatment was covered by our insurance, and we expected the high level of care and coordination that a world-renowned cancer center is known for. Unfortunately, our experience has been extremely disappointing. The biggest issue is that the facility appears to be severely understaffed. It is not uncommon to arrive early for an appointment and then wait anywhere from two to four hours before being seen. Communication between the nursing staff, clerical staff, physicians, and schedulers has been poor, creating confusion and unnecessary stress for patients and their families. We travel from Manorville for these appointments, and the lack of organization has made an already difficult situation even harder. My wife has completed chemotherapy and now only receives Herceptin injections, yet we continue to experience excessive delays. On one occasion, we received a text message informing us that the office was running three hours behind schedule. My wife is a nurse and repeatedly had to advocate for her own care. Before one of her surgeries, she had to request basic preoperative lab work herself. Patients should not have to push for what they believe are standard evaluations, especially at a world-class cancer center. Several incidents seriously undermined our confidence in the quality of care being provided. My wife experienced symptoms concerning for a pulmonary embolism, yet it took approximately 36 hours to fully evaluate and rule it out. We were also left seeking outside diagnostic testing to evaluate potential heart-related complications rather than having those concerns proactively addressed. Following her port placement, retained stitches were left behind and had to be removed. During cold cap treatments, obtaining pain medication became a frustrating struggle rather than a routine discussion about patient comfort. One of the most concerning experiences involved my wife's laboratory results. She noticed significant changes in her lab values and expressed concern to the nursing staff. Those concerns were dismissed. Two days later, she was nearly septic from an infection that required medical attention. While not every complication can be prevented, concerns from actively treated cancer patients should never be casually dismissed. Communication regarding pathology, biopsy results, and treatment updates was equally disappointing. We were often left reviewing reports through the patient portal without a call or explanation from a provider. No patient should have to interpret complex medical findings on their own while undergoing cancer treatment. The only consistently positive part of our experience was the PCTs and nursing assistants. They appeared overworked and understaffed, yet they were often the kindest and most compassionate people we encountered. Unfortunately, our experience with many infusion nurses was very different. Nurses frequently entered the room, hung medications, and left without introducing themselves or explaining what medications were being administered or why. Patients deserve to understand the treatments they are receiving. We also became frustrated with what felt like a rigid, protocol-driven approach to treatment. Decisions appeared to be based almost exclusively on a single clinical trial, while other studies and treatment discussions raised by my wife were routinely dismissed. We expected a more personalized approach that considered her specific history, symptoms, treatment response, and concerns. To make matters worse, we were incorrectly billed approximately $12,000 due to an administrative error. While the issue was eventually corrected, it created significant and unnecessary stress during an already overwhelming time. What was most upsetting was the attitude of some of the staff. The nurse manager was extremely rude, and the charge nurse came across as cold, dismissive, and unapproachable. When patients are battling cancer, compassion and communication matter just as much as medical treatment. MSK may have an outstanding reputation, but our experience was marked by poor communication, excessive wait times, lack of coordination, billing errors, dismissive attitudes, and a disappointing lack of individualized care. Cancer patients and their families are already carrying an enormous burden. They deserve timely care, proactive communication, and confidence that their concerns are being taken seriously. Based on our experience, I wish I could give this place zero stars.

Too confusing- I am coming in for Radiation treatment for eight days and need to park my car…read morewithout walking any great distance. There does not seem to be any on site parking.

When I was diagnosed with cancer, I really did some serious research trying to find the right dr…read more I chose Dr Rakowski. Great bedside manner, dry sense of humor, no rushing to get you out and open to answer 9,00000 question that you might have. He's also been on the "Top Doctors" list for many years. His office is located inside the satellite Valley/Mt Sinai cancer center in an easy to reach location. No need to go to the hospital for chemo/bloodwork etc. I'm extremely happy with my choice.

Very professional location, staffed with very competent, knowledgeable employees from door…read morereception to medical assistants Macie and Kelly through to end with Dr Jimenez, very comprehensive and through. Pain free examination. Wait was minimal, but would say opt to have documentation mailed so you can complete in comfort of own home and not get frustrated trying to remember it all. There is about 8-10 health history/Hippa pages to get through. Hence why they mention coming 30mins prior to appt. Parking was easy to find and navigate. Also note it's free for visitors. There is tunnel between parking garage and main building. Try to park on 4th level for shorter mazes walk to it. Elevators pretty much right there to take you down one level to 3 where their suite 365 is at.

Dr. Ian Horkheimer is part of Hematology Oncology of Central New Jersey located in Little Silver…read moreNJ. He is pretty amazing at what he does. Fantastic diagnostician and maintenance doctor. Compassionate, understanding and goes over and beyond for patient care. I'm really not just saying this, he is truly incredible. Dr. Ian Horkheimer specializes in hematology and medical oncology and is board certified in both. For many years, he has been treating patients in the Little Silver community. Dr. Horkheimer received his medical degree from the University of Wisconsin. He completed his residency at Washington University-Barnes/Jewish Hospital in internal medicine and conducted his fellowship training at Duke University Medical Center in hematology and medical oncology.

I have to say I was more than satisfied with my care under Dr. Horkheimer. I went into see him…read moreafter being ravished with a bout of anemia that left me too weak to walk and a stomach that could not handle Iron supplements. He was patient, informative and has a fantastic bedside manner. I was a mess at the time and he looked past it and helped to settle my nerves. As for the staff, you had some good and some bad. Most of the nurses are great. The woman who make the appointments were always helpful as well. Once and a while I had or saw someone else have some trouble with a particular girl at the front desk. I also had some issues with a couple of the woman giving transfusions. For one they would barely introduce themselves and then Im hard to stick and they would make it obvious when they were annoyed. These things make an uncomfortable situation worse. I add this in because no matter how great a doctor is he is only as good as his staff will allow. Overall my experience here was a 7 out of 10 and if I had any problems I would go back without hesitation.

I have been going to MSK Middletown for two years now (breast cancer)…read more When I called there the day I heard the dreadful words from an outside radiologist saying the MRI was not good and I needed a biopsy, the MSK team has been incredible. The scheduler, hearing the tears in my voice, said "We've got you." I have felt that way ever since. I cannot say enough good things about Dr. Kerstein and Dr. Park. Clear, patient and compassionate, they have guided me through my treatments without once forgetting my humanity. Yes, sometimes you need to wait an extra 10-15 for your appointment time, but this is a cancer hospital not a restaurant. If someone sick needs a little more time with your doctor so be it. It will be your turn to need the extra 20 minutes at some point. We are blessed in central NJ to have such an incredible medical facility right here. There's nowhere else I would ever go.

You need to come to the Middletown facility. It is clean, safe and pleasant…read more Most of the staff is very sweet and friendly. Are they a machine?? Yes, they have an abundance of business so they don't exactly take the time with you. But, you do need to advocate for yourself and speak up when you feel you are being rushed. Frustrating when you expect to see the doctor and they put an iPad before you because the doc isn't there. When you have a scheduled telemedicine, expect it to be thirty minutes past your time.