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    7 years ago

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    Atlanta Porch & Patio

    Atlanta Porch & Patio

    2.9
    (16 reviews)

    I partnered with Atlanta Porch and Patio to bring my dream screened porch to life, and the final…read moreresult is exactly what I had envisioned. The design is stunning, and the craftsmanship is top-notch. I've already spent countless hours enjoying the space, and I know it will be my go-to spot for relaxing at home. That said, the process took time and involved several challenges--mainly related to permitting. As this was my first construction project, I wasn't familiar with county requirements and approval timelines. In my case, I had to apply for a zoning variance through Unincorporated DeKalb County--a process that took several months--on top of waiting nearly four months for the building permit itself. Fortunately, Atlanta P&P handled the building permit portion, but as the homeowner, I had to manage the zoning variance process directly. It was often slow and frustrating. One piece of advice I'd offer: if you don't already have a land survey, consider getting one before signing a contract. It will help uncover any potential obstacles early on, so you can make a fully informed decision before committing financially. The porch was absolutely worth the effort in the end, but there's no guarantee your variance request will be approved if you require one --especially if you're asking for a substantial setback reduction, as I was. Communication with the builder required some follow-up on my part during the project, but overall, it was a positive experience. Given the exceptional quality and execution of the design, I highly recommend Atlanta Porch and Patio to others.

    They start out sounding good but then show lack of follow through. Could not rely on…read morecommunication. Read recent similar reviews from other people. Taking my business elsewhere. This company was a time waster.

    Exterior Design + Decks

    Exterior Design + Decks

    2.8
    (5 reviews)

    Avoid these guys. They built us a new deck 8 years ago that was supposed to last 20-30 years with…read moreregular staining but even with regular sanding + staining, the "pressure treated" boards started rotting and splitting after the 7th year. As per the invoice, we got 2" x 6" deck boards but we measure them and they are only 5" wide! We were told these are kiln dried vs. pressure treated (what you get from Home Depot/Lowe's) so now, we cannot find the same size anymore. Richard (the same guy who did the deck) came to assess and said it's the wood seller's fault and not his. Then he told us they were out of business but my wife found the warranty sticker on one of the boards and saw that they were not . Then Richard "offered to open a warranty case with them" (Cox Industries) that required us to submit rotten samples to him (which we did) but this dragged on for months and at the end, he sent us this: Dear Richard,  Viance has completed the chemical analysis of the treated lumber that you submitted for warranty.  I am sorry to inform you that the treated wood does not meet the terms and conditions of the EcoLife Warranty.  Explanation of the warranty denial is below. The wood samples sent showed that they did not meet the required treatment for penetration or retention (pcf) for the EcoLife treatment.  Proper pcf is rigorously tested by the American Wood Protection Association (AWPA).  The AWPA standards are set forth under for the U-1 Use System for pressure treated products. This is itemized in the EcoLife warranty, under "What the Warranty Does Not Cover" as line item #8, improperly treated material. Also during our analysis we found that the 2x6 material did not meet the standard nominal dimensions manufactured by wood saw mills under the standard set forth by the Southern Yellow Pine Inspection Bureau (SPIB). The 2x6 samples had been re-milled after treatment.  Viance prohibits this action because it will take away valuable treatment at the surface of the wood.  Furthermore, this process exposes juvenile heart wood unnecessarily to rot and decay. This is numerated as item #5 in the EcoLife Warranty, under "What the Warranty Does Not Cover". We dutifully had the deck cleaned and stained right after installation, a year after and every 2 years after that - Richard even acknowledged it when he came to inspect our deck. At the end of the day, he told us he no longer uses the wood anymore and build only composite decks and that he can give us a discount if we were to tear out the entire deck and replace it with composite with his company. The original deck cost $12k so I would assume a composite one would cost about $24k ... no way we have that kind of money lying around and even if we did, we would not hire him to do the job. He told us if we regularly maintained our wood deck, we can get 20-30 years of life out of it ... barely lasted 7.

    I HIGHLY Recommend Exterior Designs + Decks…read more After going through the thoughts of what to do with our unusable deck, as it receives 100% sunshine and is too hot to enjoy, we were leaning towards an awning. That opened a huge can of worms. After realizing the true cost for a quality awning, this led me to calling contractors to add a porch to our existing, 2-YO deck. I received 5 quotes, some so high I'm still shaking my head to this day at their absurd quotes of over $25K to enclose 216 SF'! The owner, Rich Thomas, came to the house and while chatting with me, drew-out what I was thinking on paper, very quickly and professionally. I was floored how talented he was. His quote so reasonable, I hired Rich on the spot. The crew he sent out, from start to finish, was outstanding. His guys hand drilled each hole to install the 80+ decorative metal tubes for the railing. The tongue and groove ceiling, WOW, what a nice touch and again, the price, extremely reasonable. Below is my final eMail to Rich. I HIGHLY recommend you call them for your home upgrade needs before you sign a contract with another contractor. I've been meaning to write to give you a heads-up; I'm very impressed with the crew that you sent over; from Val down. Your guys are outstanding, hard workers and craftsman. I do mean craftsman. It's nice to see people who care about their work, get the job right the first time, which reflects in the products they create. I also want to give a kudos to Bob's guys. They too impressed me. In both counts, that's something as I do not impress easily.

    Plumb Doctor

    Plumb Doctor

    4.5
    (198 reviews)

    I'm extremely happy with the work Plumb Doc did for us. I worked specifically with Brian, and he's…read moretruly a salt-of-the-earth kind of guy. I genuinely enjoyed and appreciated his support throughout the entire process. I originally contacted another company with higher online ratings, but they couldn't get anyone out the same day. I decided to give Plumb Doc a shot despite their slightly lower rating--and I'm really glad I did. The service I received was absolutely 5-star level. Brian came out quickly and accurately diagnosed the issue: a pin-sized hole in one of the PVC pipes underground in our front yard that feeds the house. We had noticed water running down the driveway and weren't sure if it was just runoff from recent rain or a broken pipe, especially since temperatures had been below freezing. Brian confirmed it was a leak by shutting off the water to the house and checking the meter--we were still using water. From there, Brian walked me through multiple options, ranging from a full pipe replacement to a targeted repair. I was dealing with family health issues at the time and needed the fastest, least disruptive solution so I could focus on being at the hospital. Brian really stepped up. He suggested bringing in a leak-detection specialist using sonar equipment to pinpoint the exact location. It added a few hundred dollars upfront but would save time, money, and yard damage in the long run. We went with that option, and it worked exactly as promised. That evening, a gas technician came out to mark the gas lines, the leak-detection team arrived the next morning, and Brian dug a very small area and replaced the damaged pipe on day two. He even worked past dark to finish the job. Plumb Doc handled everything--all scheduling, coordination, and follow-through. Brian personally made sure every vendor piece was handled correctly. A few days later, after the clay had settled, Brian came back to fill in the hole--even though we had already paid. He even offered to buy a bag of mulch to cover the area, which we declined since we planned to re-mulch anyway. The leak is fully fixed, no more water loss, and the price was completely reasonable. Throughout the process, Brian kept me informed via text, sent photos, and made sure I always knew what was happening. Beyond the technical skill, he's just a genuinely good guy--someone you'd grab a beer with. Too often, you talk to a company owner and then get sent a low-quality crew. That did not happen here. I couldn't be happier with the service and would absolutely recommend Plumb Doc to friends and family. A lot of people give 5 stars for just expected service, so I want to make it clear that this job exceeded my expectations and truly earned their 5 stars.

    Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

    Rainaway - plumbing - Updated July 2026

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