Called for service on my refrigerator very honest company and showed up on time. I would recommend…read morethem for appliance repair.

Victor arrived on time. Very polite and professional. Determined what was wrong with our…read moredishwasher. He said it is more than 20 years old (this is accurate). He pointed out that it would cost about $590 to fix but we would still have a 20 year old unit. Recommended replacement. He is correct. Just charged $75 for the service visit. We would use them for any appliance issue.

I explained the problem with the vacuum cleaner to the manager. I had cleaned it and checked the…read moresuction and everything worked fine except the brushes on the bottom didn't turn. He took the machine from me & put it on the floor. When he turned it on, it worked perfectly. He said he was glad because he couldn't get parts for this brand. The next thing he said made me smile- no charge!

Super friendly, helpful & knowledgeable service. Called to see if they had a part that I needed…read morefor my vacuum before trying to order it online and they did! Happy to not only not have to wait for a part to be mailed to me, but that I got to shop local! I would highly recommend Valone's.

Tony (Anton) was great, he was very thorough with his diagnostic review and kept me informed…read morethroughout the process. Thanks John

Tony was very good and fixed my washer machine with easy i highly recommend him as a future…read moretechnician

Quick next day service. Reasonable price to come out and inspect and that goes to repairs…read more Came out and assessed Dryer. Found out the problem and fixed it on the spot. Working perfectly now. Excellent communication throughout. Easy to pay and reasonable price to fix it Would recommend them.

Great service. Great customer support. They have replaced our ice maker and the seal to our…read morefreezer. Both were done correctly and they made sure of it.

Don't go to this guy he doesn't know what he's doing. He'll try to troubleshoot your appliance and…read morewill misdiagnose it and also he is extremely lazy he probably got into this field because of necessity not skills no one wanted to hire him, he's a scam. Call him and have him work you'll see what I'm talking about.

Identified the problem and replaced the necessary part. Reasonable price and great service.read more

The positive...They came out on the same day, In the time frame promised. Con: Technician was not…read morethe best, he was not able to resolve the issue nor did we like his demeanor. We felt as if he didn't really care. However, the owner did refund our money since they weren't able to make it right.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

Yet again fantastic and quick service by Jacob. I called about our pesky GE fridge and describes…read morethe problem Within half an hour or 35 minutes the bell rang and there he was. Without even so much as a blink, Jacob knew EXACTLY what the problem was and fixed the fridge in less than 10 minutes. Turned out that his experience taught him that the particular model of icebox we have is well known for this particular issue (faulty fan). Lo and behold, that's what it was, and he knew so before he got here. He had the new fan on his hand when he rang the doorbell. Another nice thing is that he cleaned all the gunk out of the chill cabinet before replacing shelves and contents. All in all Jacob was here for maybe 20 minutes! He answered our questions plus a few tips for best usage and upkeep. He also indicated that otherwise our fridge was running well and normally. I truly am edified by how quick, courteous and efficient Jacob is: especially for being a younger fellow. As usual, I give Jacob as enthusiastic a rating as I can muster. I highly recommend him for troubleshooting and fixing your home appliances if you don't wanna just run out and buy new.

Love that you can schedule the day & time for service through the website. Jacob was prompt and…read moreprofessional, and he quickly diagnosed the issue causing my LG dishwasher to malfunction. He was straightforward about the cost of a replacement part & associated labor and recommended putting that money towards a new dishwasher instead (mine is over 10 years old). He let me know they do dishwasher installations if I got a replacement. I will definitely use Apex in the future and will recommend the company to neighbors and friends.

Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.