Valley Diagnostic Imaging Services is located in the same complex as Valley Medical Center. There…read moreis plenty of available parking in a nearby parking garage, and a sky-bridge offers quick and convenient passage over. The building itself is fairly typical of most hospital buildings, but rather well signed so navigation through the halls was remarkably easy. The Imaging Services was found not far away from the little coffee stand and check in was easy and painless. The lady at the check in counter was courteous, and explained the process to me. She provided me a sheet where she wrote down her name and told me that every time someone new was to talk to me that they would also write down their name and position for my reference. I found this to be extremely helpful, not often do I successfully remember medical professionals' names if I don't see them regularly. The reception room was medium sized with a large aquarium off to the side. It appeared that a children's play area was also located beyond the aquarium, which was a nice touch since that allowed the kids to play in privacy instead of having random people watch them, and the random people could also have their privacy as well. I didn't wait long before the imaging technician called my name. My appointment was right on time. I was lead into a room where they did their ultrasound and the imaging technician took my paper and wrote down her name and job title. She then explained to me in detail what was going to happen. The nice thing about it was the goop that they spread on my skin was warm. The last time I did an ultrasound the goop was cold. I didn't think much of it at the time, but with warm goop I realized how much nicer that was. The technician was very friendly, courteous, and easy going. I felt very at ease with her. When I asked questions about what she was seeing she moved the screen my direction and explained all the shapes that displayed on her screen. After the ultrasound was done she left momentarily to see if the physician wanted to ask any questions or see anything, and then came back to tell me I could go. She waited for me on the other side of the door and then helped me find my way out. The whole experience was rather easy going and pleasant really. They took away a lot of the nervousness that goes into something like this.

The rudest staff I've ever seen at the doctors office. If you have the option to go somewhere else,…read moreI would recommend.

No complaints! Friendly, helpful staff and never keep you waiting too long. They all seem to be…read morevery knowledgeable and experienced. Recommend them.

Was here for a test, and they have signs everywhere asking to post reviews so here you go!…read more 4 stars instead of 5 because I was told the total time of the appointment was 30 minutes. It took 20 minutes to be taken back and the tech told me I'd be there for at least another hour. Shared with her the mishap info I was told for awareness. Friendly and kind staff. Got extra help getting my shoes on since I couldn't do it alone and appreciate it. They have patient parking near the front but it's not handicap accessible so if you're in a chair or using a walker, find out if they have another entrance.

The people here are really caring and nice. They make me feel seen and it's usually pretty fast.read more

Rayus messed up and scheduled me for a mammogram even though the order from my doctor said MRI. I…read morewas days away from moving out of state and was needing this done before I left. Once the mistake was caught ( day of), I explained to them my situation and said I was only able to come the rest of that day or the next. The woman scoffed at me and was pretty rude considering they made the mistake. I guess the lesson is to watch carefully what you are scheduled for because someone else's carelessness can cost you the ability to take care of yourself and your health. Pretty sad Rayus. You should be able to do better.

I had my baby 2025 but I came here around 20 something weeks and the descriptions he did of baby…read morewas right on! It was fun and exciting to see my baby before he was born thanks

This was absolutely the best experience I've ever had with an ultrasound. This is my third…read morepregnancy and I've had one of these private sessions done with each but he was just so interactive and told me so many more details and was just so personable. If I have a fourth I can't wait to go meet my little one here.

Follow up to my earlier post. Highline Medical Center Imaging did not provide my primary and…read moresecondary insurance information to the imaging service company. I was billed for the full amount and needed to fill in the missing blanks from HMCIs records. Life is too short to spend time backtracking.

After having an MRI we received the bill only to find out that they don't accept credit cards or…read moreHSA debit cards!!! They only accept check or money orders. At no time was this ever disclosed.

Took months to get copies of my images sent to my surgeon. I live 3 hours away, have several…read moreherniated disks that make traveling very painful. Finally had to drive to pick them up. No sense of urgency, compassion or empathy. Put some investment into your records department! Poor service, NEVER AGAIN!!!!!

From the owner: 3T MRI Imaging Center…read more 1. The PacWest Difference We take a proactive approach to detecting cancer and over 700 other conditions combining our AI-powered MRI technology and expert radiologists. 2. We do 3rd party billing for MVA and work injury cases. 3. Now offering Full Body MRI with a follow up overview with our top Neuro radiologist 4. We specialize in traumatic brain injury detection with our specialized scans. 5. Why use a 3T MRI vs a 1.5 (which is what most other clinics have)..? 6. Like comparing a magnifying glass to a high-powered microscope a 3T MRI reveals details a 1.5T MRI can’t see. *Sometimes you have only 1 chance to detect the injury for upcoming court cases **we also can scan all other body parts and offer much much more!!

I want to say they helped ease my mind when I had to have a procedure done that wasn't going to be…read morepain free. The doctors who read your imaging truly do speak with each other to do what's best for your breast health. They have good communication within their clinic. Jill was a fantastic tech! She was so compassionate knowing I had been in pain for months. I love that the clinic is a women's only area. This kind of health area is not always one that a woman feels at ease with and are some times embarrassed or frightened at the experience. Thank you for providing a quiet area and being so respectful of this area of women's health! The technicians and doctors are excellent here

I made an appointment, but had to come alone due to covid (understandable). I moved heaven and…read moreearth to find care for my kids while I went for a very important mammogram. The appointment was nowhere near my house. I arrived on time. You have to go through a covid checkpoint with a long line (also understandable). Then someone else checks you in. She takes forever, keeps saying she can't read the small print on my insurance card. After all this my appointment is at 11:15. It is now 11:20. They ask me to find a seat in the waiting area. Then someone comes in and tells me I will have to rebook my appointment because they are just too booked up. Unbelievable. The staff didn't care at all and totally dismissed me. I was in absolute shock. I had heard to steer clear of Franciscan. I had also heard that many doctors had left because working there was awful. Sounds pretty spot on to me. Please do not waste your time. Franciscan does not care about you in any way.

Great experience. Front desk staff Brittany, MRI tech Wyatt, and another MRI tech (whose name I…read moredidn't catch were) worked well together. I was the last appointment on a Friday afternoon and my visit included special accommodations, which unexpectedly doubled the length of my visit. I was not made to feel rushed and at every step of my exam, the technicians used language to clearly guide me through the process. They were very gracious about it and handled me very carefully, ensuring my utmost safety.

Positives: friendly front-desk staff, competent and kind technicians, reasonably easy to make…read moreappointments. Negative: outrageous billing practices. For my procedure, I was told I could either pay $200 up front and they would not bill insurance OR they would bill insurance, but if insurance did not pay then my cost would be $400. I asked if I could pay the $200 up front, have them bill insurance, and if insurance paid, they would then reimburse my $200. They refused. Their policy is to refuse to bill insurance if you pay the "discounted" cost up front. If you choose to have them bill insurance and if insurance then pays, they essentially get paid twice-- once from the patient and once from the insurance company-- and they keep both payments. Quite a system. Patient beware.