I have been with this company for about 30 years and I have been very pleased. Way back in the…read more1990's or so, there was a mix up on our billing, but the customer service people were super nice and resolved it very quickly, even issuing a refund for the inconvenience. We have not had a single problem since that time. Our driver has been the same fellow for nearly the entire time, and he is amazing -- super polite, will occasionally ring our doorbell if we forgot to put our empty bottles out, remembers our children's names and is a genuinely kind and caring person. They recently changed their bottles to be BPA free - no small expense, I'm sure -- and I am hopeful that they are doing their best to lessen all of the bad chemicals in plastic bottles since glass bottles would be impractical. I appreciate them holding down costs while balancing that with providing a great product. On our plan, they will also bring us a free replacement water cooler at any time and take back our old one, and we used that about every 5 - 7 years, which has been nice. When the industry changed from water coolers with the bottle on the top, to a slide in water bottle on the bottom, they were ready with the new version and immediately got us one in the new style. They also refurbish the old ones instead of throwing them in the landfill, which I also appreciate.

We been waiting for this company to deliver water since last month. Of course they billed us but…read morenever delivered.

Friendly. Fast. Professional. Thorough…read more The first face to face was with the owner and so was the last. A diagnostic appointment of the existing water softener/neutralizer brought to light that the existing system had a flush line installed directly to my sewer line which is a code violation and is incredibly dangerous, as if putting a hose directly into my toilet with no measures taken to prevent back flow into my drinking water. Atlantic Blue's plumber and installer, Mike Haines, flushed the existing system, flushed all exits, replacing a clogged kitchen faucet and bathroom spigot jammed with sediment, as well as installing a new p-trap blocking the back flow of noxious gases and sediment into the new flush line. A recheck for bacteria contamination reflected an all clear and now a system that used to irritate my skin is now up and running without issue. I would definitely recommend this co. Ask for Mike to complete your install.

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

TLDR: Excellent work, quick turnaround, OK pricing…read more I contacted Mike's Plumbing when my hot water heater began leaking from what I thought was the bottom (usually signaling the need for a replacement unit). I was able to set up a service date the very next day first thing in the morning and they arrived well within the estimated time window. The plumber, Chris, was able to diagnose my system and landed on the fix being a replacement expansion tank, pressure relief valve and a new hot water cutoff valve. Total cost of work was $900+, which fell towards the high side for this range of work, but I decided to proceed due to the job needing to be completed ASAP. The job took approx. 90 minutes to complete and once done, I was beyond satisfied with the quality of work. My previous setup was mostly shark bites and mediocre materials while the work Chris performed consisted of the proper fittings and quality materials. Fast forward a few days and the fix has not leaked a single drop! Overall, I could have shopped this around and gotten cheaper quotes for the same scope of work by a couple hundred bucks, however I don't think the quality of work would have been as nice and with such quick turnaround.

Mikes plumbing came out to replace 2 toilets in my home. The two gentlemen that came out were very…read moreprofessional, friendly, very knowledgeable, the price was right, and they finished the work in a very short time. They advised me of issues that they found and fixed each one perfectly. They did such a good job that I made another appointment to come out and replace the last one in my home. I definitely give Mikes Plumbing 5 stars (wish I could give them more) and will recommend them to all my friends. Thank you Mikes Plumbing, great job!

Quick and explained the issues and charged decent amount…read more Would recommend and call again

They came and were super fast and professional. Got everything sorted out for us and even showed…read morehow the previous install was not done properly.

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

We had questions about our water softener system and Greg was great in reviewing our system which…read morewas installed last year by the company and providing information and advice.

I'm not sure what to do about this company. We had a good initial assessment and liked their style…read more We even got an estimate in a timely manor. Now we haven't heard from them for weeks, despite emails and phone calls from both me and my wife. I hope they're just busy, but it's clear that you wouldn't want to call them if you need work done quickly (at least right now). I'll update this if things turn around. They seemed to really know their stuff and were interested in giving us a personal and fair assessment.

I have used Phelps 4 times, one of which they didn't even charge me…read more They were quick to respond to every call. They came out and sampled the water, and surveyed the job ( I needed a whole-house water filter). I found them to be competitive and professional. It's a local company with good folks.

My water went out last month. It did that a couple of few years ago too. It's a mystery why, but…read morePhelps, like a lot of techs interacting with a senior female, put the hard sell for lots of repair $$$ when they lied about their diagnosis, and recommendations for how to to fix the root cause. When the two techs came out, the lead tech said my pressure tank bladder needed air, and the switch was sticking on one side and overheating. After just going under the crawl space and futzing around (I told him there was no pressure after looking at the gauge myself), he recommended a $4,500 replacement of the pump, tank and switch - OR, I could upgrade to a better system for $6k ish.When I asked if he could just add air to the bladder with a pump so I didn't have to pay for another visit, he said oh no, he'd have to come back and also replace the switch if he did that. Funny, Phelps replaced the tank and bladder the last time this happened - 2017, I think. I wonder if I spent an unnecessary $750 on a new tank then, because they saw a "little rust" on the tank back then. Next time, I go under the crawl space to look at it myself. Ugh. Hmmm... He left me with several estimates...ranging from $700 to $6k and said I could do his recommended replacements or...do nothing until the next time it happened and spend more. They charged me $307.50 for NOTHING but a rip-off -just more money and an inaccurate diagnosis. Fast forward to a visit by JE Roberts, the next day (always get a couple of estimates) and the tech actually tested the water pressure by stressing the system - hooking up a hose to the tank - to mimic what might have tripped the water system off. He was patient, explaining why to me, and even took me under the house when I asked to show me the tank and switch (only about nine years old and he said NO bladder air issues OR switch overheating - saw it with my own two eyes). He said he couldn't diagnose the issue after testing for an hour, except to theorize that the capacitor in the pump might have a little glitch that when it hits that, the system shuts down - only every few years, and to call them if it happens again. They charged me $200 - well worth it for a honest test and feedback. Trust me - I'll call Roberts NOT Phelps. Ever. Again. Ever. I've spent way too much money "fixing" things they suggest without a real fix of the root cause issue.