Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

Quick and explained the issues and charged decent amount…read more Would recommend and call again

I do not often write reviews, but George from Ahoy Plumbing deserves all the praise! From start to…read morefinish, my experience was fantastic. Professionalism and Communication: He was punctual, courteous, and clearly explained everything before starting the work. He answered all my questions patiently and kept me informed throughout the entire process. Fair Pricing and Quality Work: The price was very reasonable, especially considering the excellent quality of work. George clearly takes pride in his work and it shows. Above and Beyond: What impressed me most was that He took the time to walk me through everything he was doing and why. I learned so much! Highly Recommend: I will definitely be calling Ahoy Plumbing for any future plumbing needs and wouldn't hesitate to recommend him to anyone. Thank you for the amazing service!

I love my RO system from Carroll Water. Years ago , they set it up correctly to accommodate my…read morekitchen sink and refrigerator for ice and water! Matt, my most recent tech was very knowledge And professional. Where they loose me is in their scheduling department . Clearly all the schedulers are educated to do is make appts. As the front line call center they should have some 'basic knowledge ' of the systems and at least forward any technical questions to a tech ! The scheduling department failed me. I wasted Matt's time and my money on an unnecessary service visit. We will be building a new house and Matt gave me fantastic advice so we will consider Carroll Water based on his ability to service the system. I will welcome a call from a tech manager or a scheduling manager or even the CEO to discuss what would make this company top notch and receive 5 stars.

Jake & Ed provided excellent service for me. They answered every question and address any concerns…read morethat I had regarding a service that was provided today. I would highly recommend them. Thank you guys very much!

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

We recently lost our water pressure in the evening on our well. We called Doug Workman and the…read morewater professionals at Liberty Pure. They took my call in the evening, had a technician call me, had a visit planned for first thing the next morning, sent two knowledgeable and polite service technicians, and had our water up and running in a few hours. Whether it's water purification system or anything that has to do with your home water system, I could not recommend Doug and the professional professionals at Liberty Pure any higher.

Really nice servicemen, and I appreciate how quickly the company gets someone out to your house to…read morediagnose and fix the problem.

They came fast and called to take the samples a couple attempts they made on me that not been done…read morebut they do follow up to make sure it satisfied and the job done right around a 500$ cost never done it personally b4 to know if that high but that included replacement of a 75$ cap that was cracked and they were also able to provide info on some questions just getting this in my responsibility that I didn't even know the wells should be bleached

I found this business by their Facebook page. My well pump began to rapidly cycle which I suspected…read morewas a bad pressure tank. They arrived promptly at 9 am and went to work to replace the well tank, low pressure switch, and manifold pipes with all stainless steel. Excellent service and fair pricing!

I had a RainWater chlorinator installed over 20 years ago and the unit finally went bad. The…read moreRainWater business in Edgewater, MD refused to travel down to my area, but this company out of Baltimore was happy to make the trip. I submitted my initial info on Angie, and this company's customer service agent (Lisa) called a number of times to see if they could help. She in turned put me in touch with a manager who asked me to take some pic's and send them along. With that, he made some suggestions how to better my situation and improve the system I have. I ended up prepaying for everything, they ordered what was needed and arrived for the install in just a few days. The installer had 29 years of experience with the company, and it showed. He answered all my questions, the work was well done and I couldn't be happier with the new system. These guys are professionals, hire them with complete confidence. They get my highest A++++ rating.

From the owner: RainSoft backs its products with an outstanding Limited Lifetime Warranty that competitors find…read moredifficult to match. Our products are built to last, and our highly trained dealers provide expert installations that will ensure our products perform as advertised for many years into the future.RainSoft has been dedicated to producing The World's Finest Water Treatment and superior customer satisfaction since day one. We also ensure all of our water and air conditioning products meet customer expectations and demands. Dedicated laboratory, R&D, and manufacturing facilities Rigorous third-party testing and certification programs Exceptional dealer training and support network Unsurpassed product warranties Contact us today for a quote!

We've used Donovan several times and have had a great experience each time. Small and medium jobs,…read morealways done quickly and professionally. Will use again for sure! (hopefully not too soon, as plumbing is best when you don't have to think about it!)

Communication is absolutely horrible - sent an email and never heard back. Followed up a few days…read morelater via phone call and spoke with Andreas. Kept avoiding simple questions and refused to confirm if they received the emails or give me additional info. After wasting my time for several minutes repeating the same questions over and over, was told this was an answering service. What's the point of an answering service if they can't answer any questions? Doesn't seem like they want to deal with customers through any method of communication.

My plumber had retired after 30 years of taking care of our needs…read more Searched Yelp and found Hamilton plumbing. Local business with good reviews. I called and was told the plumber would call me back. Vernon called me back within 2 hours we set up for him to come the next day. He showed up as promised and replaced a kitchen faucet and reset a toilet that the flange had rusted out. Very reasonably priced. I had a water heater that was beyond it's expiration date. Set up a date for the following week. Vernon called me on Tuesday morning as promised. He was at my house on time. Had everything he needed for the job and did a great job. In my younger day I would have done this work myself. Nice to see a professional show up on time. Do quality work at a reasonable price. I now have a a new plumber for the next 30 years. Thanks Vernon.

Hamilton did an amazing job the first couple of times we called them. We never had concerns about…read moretheir work. In fact, we were so pleased with it that we purchased the service contract. We understood that we were working with a small family-owned company that did not operate 24/7, but after many calls over the course of a year, our calls have not been returned. Therefore, we were not able to use our service contract. Considering the great work they did when they did respond, this has been very disappointing.