My experience with Dr. Chowdhury, and staff was very pleasant, in my opinion she get right to the…read morepoint, and if you have questions she is there to answer, staff was kind and pleasant also.. Bev M.

I just get a notice from collections from them because they only send a statement to your phone…read morenumber. We do not have that phone number anymore and they never sent a statement to our address. I called right away after receiving the statement to pay and they said I could not. Very poor bedside manners on the whole staff (the dr was over an hour late for my husbands procedure after they called him to come in early)

Took the time to talk & listen to my complaints also was concerned with my other issues and wants…read moreto make sure I am cleared by my 2 most important doctors. When I couldn't get appointments for the clearance doctors 1 could get me in within 2 weeks the other was 2 months out & Dr Matuk's office will be calling to get me in sooner.

Dr. Matuk and Mary or Mark, not sure of the gender, refused my services today for being a veteran!…read moreAnother doctor, in the same office, found a blood clot (Boghal) on my intestines and Matuk's feeling were hurt because I requested that doctor to take care of my care. Matuk gave me a colonoscopy without ever a follow up. So Mary or Mark; hope I didn't get the gender wrong, the office manager, refused me because they said I saw another VA doctor. Why would the VA make an appointment with Matuk if I saw another doctor? That didn't make sense or wasn't a logical reason refuse to see me OR it's because of my service to this country. Dr. Matuk's office refused me because of my veterans service or because of my ethnic background as a Native American! I have 2 excellent insurances both Blue Cross/Blue Shield and the VA insurance but was refused service. As a proud member of the VA and the American Legion of California, I will be informing ALL veterans of this horrible group of medical "professionals" and Matuk's office! Horrible people!!!

My first review for 2023, I wanted this review to start off with some positivity. My husband has…read morebeen seeing Dr. Rahal for about 10years now and I read some of the reviews on here and didn't feel the same way as most of these reviews. Dr. Rahal is an excellent physician, he's very thorough, very intelligent and very patient. I'm very thankful for him. He has taken care of my family members and even saved one of my sibling's life, so to see all the reviews so negative is a shock to me. Yes, sometimes the wait time is not the best, but he's a specialist and I've been to many specialists offices and they all have a wait time. I don't have any issue w the wait time at all. He found, diagnosed and removed one of my sibling's cancer and so he'll always be a hero to me. There's probably so many people he has helped in the same way too and I'm certain they wouldn't complain of the wait time because of the care they received. We have never had issues with rude staff. Everyone we have encountered seems very compassionate and friendly. They have a lot of new people, but to see a lot of the same people still working there shows he's a good doctor. People stay at positions for a long time when they appreciate where they work and that says a lot about an office. The office is clean, it's located in a nice area. Parking is not an issue at all and they are following COVID19 guidelines. They have a temperature stand when you first walk up to the door that checks your temperature with instructions. Masks are required, just like every other medical building and they take HMOs and PPOs here because we've had both while my husband has been a patient here.

This place is a joke, everything is not organized. You wait over an hour to been seen. They don't…read morecare of the patients, if you call for a refill on prescriptions they never return your call. I read these one and two star reviews now and they make perfect sense. They also order medical procedures and never follow up on them and never know if they got them. I'm requesting all my medical records and switching over GI doctors and new place.

The worst kind of operation. There were 50 people waiting for the doctor to see them. Minimum wait…read morehere is .3.5 to 3 hours to completion. My appointment today was 1:30, they called me to take my vitals and sent me back to the lobby to wait another hour. I left the office at 4:00! Everyone was upset. The lobby was so hot for the number of people. They're horribly disorganised. Staff are intimidated you can see. If I did not say anything, I'd still be there till closing. I HATE him and his daughter. They're not professional. They're very selfish and book 10 people for the same time. I've never experienced anything like this until now. It's the most traumatic experience for me. Find another doctor! Even the staff obviously doesn't like working there. These father daughter team does are immoral! No concern or consideration for people . No respect

Rude staff, when you need to speak to he office manager for a complaint, they will transfer the…read morecall to a voice mail, that never respond, Dr. Rahal does not care to take the quality time to talk to you, he rushes through consultations just to get to his next "money making patient" you are just a number, you never get a follow up call, form anyone, I had an endoscopy, the next day I woke up with fever, and they told me to go to the emergency.

Dr. Rahal is a very good Doctor. Pleasant to speak to and very informative. Her staff are very kind…read morepeople. But, the office in general, they over book ridiculously. We had an appointment at 9:15 AM it is 50 minutes later and there are still 5 people ahead of us. These Dr's. Offices should really consider that this is what an appointment is for and that people have other responsibilities and tasks to take care of during their days. Common courtesy and organization over money would make things flow so much easier.

Disorganized. Poor patient communication. Doctor didn't introduce herself so we got halfway…read morethrough the visit before I knew she was the doctor! Prep pack they said they sent via Amazon never arrived so I got one at a pharmacy. After driving 1.5 hours for procedure they told me I had to reschedule because they "are having a bad day"! I'll ask my referring physician to send me to another gastro. Not going back to this place.

I was scheduled to have 2 procedures done at this office. When the appointment was made they told…read moreme that they would send me a packet with instructions and prescriptions. The procedures were to be done on April 12. Monday April 3rd I called as I did not have the packet. They told me they would send the packet in the mail towards end of the week. Thursday April 6 I received the mail, picking it up after 5 when I got off work. This only allows Friday, Saturday and Monday to get the medicine prescribed. I went to the pharmacy to secure the meds prescribed. The pharmacy needs to order, then mix two of the medications. I called to cancel and some rude lady started talking over me. She said I could go to another pharmacy, that they could fill the prescriptions. So I believe that two things can be true. Rude lady is right, I could go to another pharmacy. And I am right that they could give a busy customer more than 3 business days to purchase the things for prep. Why do they ask what pharmacy I use, and them suggest I go somewhere else? Yes, it is possible but it is an inconvenience for the customer. Why is it so hard for them to accommodate the customer? Without the customers bringing the insurance cards and money, all this office would have is a building with expensive equipment and no one to use it on. To the rude interrupting lady- all you people had to do was mail the packet earlier. And have some manners, stop talking over your customers.

Dr.Ravi is very rude, does not listen to his patients. Quite argumentative. Can't testify to his…read moremedical skills, will not return after first visit. Think he may have been in the business too long. His personality mimics the part of the body he is associated with!

I have been calling to get a refill on my aunt prescription 5 times and MA still says I will put in…read morean order. It has been such a bad experience with calling them to just get a prescription ordered. I am so frustrated with their service. Going to find a different provider for my family now.

If I could give a zero I totally would the staff is HORRIBLE!!! The attitudes are bad from the…read moregirls in the front and the office manager or Melissa don't do anything about it. I have been hung up on been on a hold for over 10 min and when my opinion was voiced to Melissa I was hung up on check the records smh this office has gone DOWNHILL!!!!!!!!

I would definitely not recommend this Dr. My dad went to him trusting he was a great Dr. with good…read morereviews. 3 months ago the Dr. had 5 stars and now only has 1 there is a reason why. My dad saw him 3 months ago he was told he would be knocked out and when he was half sedated they gave him upper and lower GI. My dad was in extreme pain the next day.

The customer service was problematic. They say that they do things for your convenience. But if…read morethey were they would ask you if you wanted a prescription from them or if you choose to pickup a prescription from an outside location or pharmacy. When you go for your procedure, you may feel as though you are a paycheck on a conveyor belt. The doctor was good. I feel as though they pack in as many patients as they can. Hopefully, nothing ever goes wrong because they are moving too fast. The prep person came in and started asking me questions as though they were going to check my upper body. I was there for my lower body. She had to go back and double check. I would not want to deal with their staff again.