Thank you all so much for all your help everyone is so professional and courteous-the wait time was…read moreminimal and got right in

Seeing my husbands doctor was a challenge, After the consultation we were to go have blood work and…read morestool samples. After two weeks we were not contacted so I called. All I got from that call was we are waiting for approval from your insurance. Did not know what test just a test. The test was needle biopsy of liver and they don't do it here in town. So we call again to find out what is next 2 times and they are not calling back!! I don't think they should be playing games with people's health. Very frustrating!!

Took the time to talk & listen to my complaints also was concerned with my other issues and wants…read moreto make sure I am cleared by my 2 most important doctors. When I couldn't get appointments for the clearance doctors 1 could get me in within 2 weeks the other was 2 months out & Dr Matuk's office will be calling to get me in sooner.

Dr. Matuk and Mary or Mark, not sure of the gender, refused my services today for being a veteran!…read moreAnother doctor, in the same office, found a blood clot (Boghal) on my intestines and Matuk's feeling were hurt because I requested that doctor to take care of my care. Matuk gave me a colonoscopy without ever a follow up. So Mary or Mark; hope I didn't get the gender wrong, the office manager, refused me because they said I saw another VA doctor. Why would the VA make an appointment with Matuk if I saw another doctor? That didn't make sense or wasn't a logical reason refuse to see me OR it's because of my service to this country. Dr. Matuk's office refused me because of my veterans service or because of my ethnic background as a Native American! I have 2 excellent insurances both Blue Cross/Blue Shield and the VA insurance but was refused service. As a proud member of the VA and the American Legion of California, I will be informing ALL veterans of this horrible group of medical "professionals" and Matuk's office! Horrible people!!!

Update: Nov. 21, 2025. Since these clowns ran tests on my wife back in MARCH...we're NOW getting…read morethe results...which show this office billed the insurance company for TWO ENDOSCOPIES!!..which we learned JUST NOW on the phone with the Insurance company. That's a fraudulent claim. There was ONLY ONE done. On top of THAT, we now have to PAY $35 just to even SEE the test results. What a SHAM! I FIRMLY believe the 4 and 5 star reviews are shills. Just READ the 1-star legit reviews to see the real story in this office. The WAIT TIMES! CANNOT BE DENIED. Here's my initial review in the event the office tries to wash it: PS: check the names at the end of this review, and READ THOSE reviews for the truth. "OFFICE DAMAGE CONTROL." And why would I say that? Because the reviews on here praising "short wait times" are HIGHLY QUESTIONABLE!! Because the FACT...I repeat FACT is, the wait times are an abominable JOKE!! This is our THIRD TIME HERE (and oour LAST), and in fact we're sitting in this outer waiting room RIGHT NOW and it is already WELL over ONE HOUR. I've taken 2 videos already of the crowd (yes...CROWD!) In this outer waiting area. And also yes...OUTER waiting area. Because when they finally DO call your name you're escorted to a BACK WAITING AREA. Yep, ANOTHER room in the back where you're held in check for even MORE time. The last time we were here a few months ago we were out here in front for 90 minutes. That's NINETY MINUTES. We were literally about to leave because we actually have OTHER commitments to address. But then our name is called. We go in fully expecting to see a doctor. Nope. That's when we're asked to wait in ANOTHER room in the back. And its NOT a patient room...it's a boardroom-type office with chairs for many people to wait EVEN LONGER. Another NINETY MINUTES longer that last time we were here. ABSOLUTELY NO JOKE!! Then, after THREE hours, we're escorted to an actual doctor/patient room where we waited literally another 20...25 minutes for someone...ANYONE... with a degree hanging on a wall to come in. Almost THREE AND A HALF HOURS. So yes, as I'm sitting here once again -- waiting -- I became curious to see what others had to say if any 'reviews' were posted anywhere. And then I started reading. Reading these "short wait time" reviews. Seriously? Well, the very first thing that comes to mind is --- why are SO many actually POINTING OUT the "time" subject??!!!!! Because THAT --- in and of ITSELF --- is highly suspicious. We're still out in the front room and it's now ONE HOUR AND TWENTY minutes we're waiting, while watching people...MANY PEOPLE... that arrived after we did have been called in already. I have 2 videos of the time and waiting room I've already shot this morning. We may HAVE to leave because of other commitments. So again, I'm sitting here reading all these other "oh they took us in so quickly" comments. Total BS. Shills. We're already chatting with other patients SITTING HERE RIGHT NOW who are complaining about the EXACT SAME THING. Wait times. So when I'm reading multiple 5-star reviews applauding the "short" wait times, red flags start dropping all over the field. Those alleged "reviews" blatantly SMACK of "damage control" on the part of the office. Total BS. It's now 11:05. We're allowing them until 11:30 to call us in. If not by then, we're gone to the next appointment where THAT doctor actually DOES see you on time. Tick, tick, tick........... Addendum: game time. 11:20. We're sick and tired of this waiting. We CAN'T wait! We have another doctor to see 45 minutes from now! We should have been in and OUT of here already! We're at the counter now. Complaining. My wife's doing the talking while I'm typing this 'review.' And guess what?! They just said they could take us in RIGHT NOW. So..........that's what it takes? Sorry. No can do, because we already KNOW about that other "waiting room" IN THE BACK. And that other doctor appointment in 45 minutes. The young lady at the desk says they go in order of appointment time. BS. Not according to the other patients we just quietly spoke with around the room!!!!!!!!!!!!!!!!!!!! Game over. SO, bottom line -- USE YOUR HEAD and consider LOGIC when reading the reviews and be HIGHLY, I repeat, H.I.G.H.L.Y. suspicious of "short wait-time reviews" --- text-book 'damage control' responses launched to counter others who've rightly and legitimately complained. Think I'm making this up? See reviews: Jessica D. Christine A. Kristina S. Brandy P. Petra I. Van B. Barbara M. Viola H. Viviana C. Scott B. Les L. A.C. Marssie M. Devin A.

Poor quality of care, negligent treatment by delaying follow up appointments after an urgent…read morecolonoscopy for bleeding. My father has chronic medical issues- diagnosed with stomach cancer, Ulcerative Colitis and Crohn's disease. The actual wait times at the office to get seen with appointment is over 2 HOURS every single time, but yet we have to wait over 1 month to get results. Cris at the office is the director, manager, office lead and there is no one else there that can take up complaints other than her in her words. They also do not have a grievance policy in place according to Linnette and all medical office procedure complaints need to be taken to our insurance. Is that correct? It is already really hard to find decent medical office here in Kern County, and it gets worst when they hire individuals who lack capacity and empathy.

I have been a patient of this gastroenterologist for over five years, and my experience has…read moreconsistently been excellent. Despite maintaining a very busy practice, he has always made time to see me when I was in distress, which speaks volumes about his dedication to patient care. He is extremely competent, as well as kind and compassionate--qualities that are not always easy to find together. I have always felt that my concerns were taken seriously and addressed thoroughly. Equally important, his office staff has been responsive and accessible whenever I needed assistance, which makes a significant difference in ongoing care. For patients requiring routine procedures such as endoscopies or colonoscopies, the convenience of having a surgery center located right next to his office cannot be overstated. It streamlines the entire process and reduces stress. I have had several procedures performed in his surgery center. I would confidently recommend him to anyone in need of a skilled and caring gastroenterologist.

The worst kind of operation. There were 50 people waiting for the doctor to see them. Minimum wait…read morehere is .3.5 to 3 hours to completion. My appointment today was 1:30, they called me to take my vitals and sent me back to the lobby to wait another hour. I left the office at 4:00! Everyone was upset. The lobby was so hot for the number of people. They're horribly disorganised. Staff are intimidated you can see. If I did not say anything, I'd still be there till closing. I HATE him and his daughter. They're not professional. They're very selfish and book 10 people for the same time. I've never experienced anything like this until now. It's the most traumatic experience for me. Find another doctor! Even the staff obviously doesn't like working there. These father daughter team does are immoral! No concern or consideration for people . No respect

I have had 3 colonoscopies. Never have I actually felt what was going on. Worst experience I have…read morehad. Not only that, the Dr never lets you see his face. That makes me very uncomfortable. Recently I saw that this doctor has been brought before the medical board and disciplined. Never again

IF I could give zero stars, I would. Dr. Manu has zero bedside manner, well, zero manners period…read more He never acknowledged my husband, talked to his assistant, and never said hello, or provided any introduction. He got up to walk out when my husband began to ask questions. I wouldn't send my worst enemy to this Dr. It's quite clear he only cares about money. Disappointed.

Disorganized. Poor patient communication. Doctor didn't introduce herself so we got halfway…read morethrough the visit before I knew she was the doctor! Prep pack they said they sent via Amazon never arrived so I got one at a pharmacy. After driving 1.5 hours for procedure they told me I had to reschedule because they "are having a bad day"! I'll ask my referring physician to send me to another gastro. Not going back to this place.

This facility is pathetic. A normal colonoscopy would take no more than 2.5 hours from check in to…read morecheck out and after 6 hours I was finally discharged and I believe I was mis diagnosed because they claimed I had a condition that 2 weeks prior they claimed did not exist. They have dozens of patients scheduled and one person/Dr doing the procedure to get as many done as possible so I expect the quality is very poor. As a veteran I am totally disappointed and think this business is nothing but a market processing as many patients as possible to make a buck

I was scheduled to have 2 procedures done at this office. When the appointment was made they told…read moreme that they would send me a packet with instructions and prescriptions. The procedures were to be done on April 12. Monday April 3rd I called as I did not have the packet. They told me they would send the packet in the mail towards end of the week. Thursday April 6 I received the mail, picking it up after 5 when I got off work. This only allows Friday, Saturday and Monday to get the medicine prescribed. I went to the pharmacy to secure the meds prescribed. The pharmacy needs to order, then mix two of the medications. I called to cancel and some rude lady started talking over me. She said I could go to another pharmacy, that they could fill the prescriptions. So I believe that two things can be true. Rude lady is right, I could go to another pharmacy. And I am right that they could give a busy customer more than 3 business days to purchase the things for prep. Why do they ask what pharmacy I use, and them suggest I go somewhere else? Yes, it is possible but it is an inconvenience for the customer. Why is it so hard for them to accommodate the customer? Without the customers bringing the insurance cards and money, all this office would have is a building with expensive equipment and no one to use it on. To the rude interrupting lady- all you people had to do was mail the packet earlier. And have some manners, stop talking over your customers.

Dr.Ravi is very rude, does not listen to his patients. Quite argumentative. Can't testify to his…read moremedical skills, will not return after first visit. Think he may have been in the business too long. His personality mimics the part of the body he is associated with!

I have been calling to get a refill on my aunt prescription 5 times and MA still says I will put in…read morean order. It has been such a bad experience with calling them to just get a prescription ordered. I am so frustrated with their service. Going to find a different provider for my family now.

If I could give a zero I totally would the staff is HORRIBLE!!! The attitudes are bad from the…read moregirls in the front and the office manager or Melissa don't do anything about it. I have been hung up on been on a hold for over 10 min and when my opinion was voiced to Melissa I was hung up on check the records smh this office has gone DOWNHILL!!!!!!!!