I was there today, I needed inserts for my plantar fasciitis, a guy sent me to the basketball…read moreaisle, the lady there sent me back to the shoe area, I bought a pair , they have a very limited selection, nothing for fasciitis, just for comfort, I bough a pair, took it home and it one of them was broken, I took it back, went to get another one, still no other options, I said to the guy I bought this one and it was broken, I grabbed a new box, opened it and there it was, another one broken, he said I've never seen that before, he asked me if I wanted to order it on line but I decided that if 2 of them are broken they must be of poor quality, he said, yeah, you can go to ... this other store and get pair, so I did. Funny thing, he put the broken inserts inside the box and hung it back on the display. Ugh, really? I told him not to put it back, so I took it back to the front where I had left my original and the receipt, i got my money back and went to the other store to get the inserts, better quality and very similar price.

twice now, I have been told I could not purchase some shirts because technically they had not been…read morereleased yet to sell? WTH? why put them on racks if you can not buy them? Seems like they some leadership with some common sense. first time I understand- maybe a simple mistake to put out on the rack with out a release date but twice, c'mon people get your sh** together

I'll be honest, before this I'd never been to a shoe store. I always bought my shoes at Walmart or…read moreMeijer, but working on my feet all day in a hospital was killing my knees and feet with my new balances. I was greeted by Forrest and he was extremely knowledgeable and helpful. I tried on a bunch of shoes and we settled on one that they didn't have in stock. He had them shipped to my house. I was skeptical at first that I'd actually like the shoes but after breaking them in for a day they are probably the most comfortable shoes I've ever worn. I almost didn't want to take them off! The shoes get 5 stars and so does Forrest!!

If you love running, Gazelle is worth checking out. Their staff are super kind and knowledgeable,…read moreand they are glad to chat with you about all types of different gear. The prices are a little steep, but the customer service is top notch. They can be pretty busy, but the store is spacious and well laid out. It's always fun to browse and dream.

They need less than one star. The initial visit was nice and friendly. Getting our actual jackets…read morecustomized became a huge hassle. They told us that they could embroider our greek letters for our line names and chapter. However, we got continuous phone calls saying that they could not do this or could not do that. THEN, instead of calling us prior to detailing our jackets and asking if we still wanted them done because of the things they "couldn't do", they did the jackets anyway and THEN told us they couldn't do it. The customer service was nice on the initial visit but the hassle is not worth it. Just send your jacket, sweater or anything else SOMEWHERE ELSE.

Staff are always friendly and the shop has a great variety of apparel -many colors, textures,…read moreoptions, etc. I highly recommend! Check out the clearance section!

I grew up in Kalamazoo until I moved away at 25 years old, and though I knew of this store, I don't…read moreremember ever going into it before I moved. I very well may have as a child but wouldn't remember. Once I moved, going home came a very big deal to me and embraced Michigan, and more importantly, Kalamazoo became so much of a bigger deal to me. Each time I have been home since 2007, I have stopped into The Spirit of Kalamazoo to check out what new items they may have that I feel I "need." I have gotten things over the years that now I wished I got two of, specially the "Just Another Animal in the Zoo" cup that I bought in pink, but broke and I cannot find anywhere online to replace. The store has lots of odds and end art pieces from local artist, some of which I pick up as I go for when I can make an amazing room filled with things from home and sports, especially since I am a die hard Michigan sports fan. The staff are always friendly and helpful but also let you shop without hovering over you. I am very glad that I can help this local business each time I am home, as it has become part of my journey now.

Stopped by for a scoop of the Cotton Candy ice cream which was super yummy and had chocolate chips…read morein it which I've never seen before. The girl who took my order was very friendly and pleasant.