I rented a Boss 7 ton electric log splitter from Ed's Rental 10/26. My 1st call to the Algonquin…read morestore said that both of the log splitters were in repair. I then picked one up at the Crystal Lake store and found hydraulic fluid leaking in my SUV when I got home. I brought the log splitter back to the store to return or fix the problem. The service person repaired and tested the unit which seemed to be operating. When I again returned home and plugged it in, the hydraulic fluid began leaking all over the garage floor and would not operate! I'm glad I took out the insurance, because I was told that I must have done something to the log splitter! I didn't even put 1 log on it! It's time Ed's Rental spends a little of the proceeds to buy some new equipment to rent, instead of the JUNK that they are renting!!!

Always super helpful, lovely staff. Phone calls are always professional and to the point, super…read morefriendly people. Shout out to the counter guy's for always making my day and being willing to help.

If could give 0 I would. Terrible customer service. Spent 100,000 of thousands of dollars renting…read moreover the years just sad to see this culture and staff at a business is horrible. Do not recommend. Thank you for the business over the years but I'll take it elsewhere.

STAY FAR AWAY! I should have read the other reviews, clearly they are running a very shady…read morebusiness with intentions of stealing from their customers. I rented a steer skid and auger attachment for a day to be delivered on Sat. at 9:00am and to be picked up on Sun. at 9:00 am (very clear on my paperwork and from the calls with Don and the guy who dropped the rental off). I attached the section of the invoice that shows the pickup date to the review and just blocked out personal details. On Sunday they did not pick it up by 10am, so I called them and the phone just rang and rang with no answer and no answering machine. I tried to call over 12 times from 10-3:00 pm and all I got was a phone that rang and never answered. Finally, I called and left a message at their algonquin location since they at least had an answering machine. Then on Monday the manager Harley called me to see how long I wanted to keep the rental and I told him it was supposed to be picked up yesterday and I tried calling even though I never was told I had to and he wouldn't even let me speak before he started berating me. He said I never called, and they told me I had to call even though I did but no one answered. He just kept yelling at me and said he was just going to charge me for the extra day the $600 and said I was banned for life. He even changed my invoice to show the pickup day on the copy I signed from Sunday to Monday. When the guy picked up the unit he even said they were supposed to pick it up on Sunday. I will fight this with my credit card company but he essentially charged my debit card without permission and fraudulently. I would stay away and use anyone else unless you want to deal with this unreputable business. Please read the other negative reviews...I wish I would have.

Rented a few things from BI Rental recently to install a basketball hoop in the driveway -- a pole…read moresaw, power washer, and a mini skid steer with an auger to dig a deep hole. The equipment was in great shape, the prices were fair, and the people there were super helpful showing me how to use everything. Definitely made the job a lot easier. I'd rent from them again without hesitation.

This was the second time I rented large power equipment from BI Rental, and was even a better…read moreexperience than four years ago because when the scissor lift was delivered, the deliveryman helped me determine very quickly that it was absolutely not the right equipment for what I wanted to do, and he immediately took it back and brought out the correct equipment, which was a Niftylift self-drive boom lift. I just had to pay the difference between the two rentals, and the bucket boom was fantastic, and allowed me to safely and easily do a lot of tree trimming and repair work that would have been incredibly dangerous with a ladder or on the roof. The delivery cost was more than reasonable and saved me a large amount of time. After the deliveryman spent ten minutes running me through the operation, it took me about twenty minutes on my own to get comfortable with the equipment. It more than paid for itself by saving me either hospital and insurance costs, or funerary expenses on my family's part. Just as with last time, the staff at BI Rental are all about efficiency and making sure the customer gets the greatest value out of their rental.

For the past 2 years I've been searching for a forklift for my business in Iowa. When on CL I…read morenoticed a nice 1, w/ low hours in good condition from this co in Illinois. I texted the number (Sat PM) and 30 secs later rec'd a response from Mario. He then sent pix by email of the exact unit plus 3 other lifts within my budget. Now we've all heard of scams on CL so naturally I was skeptical about spending this kind of $ w/o benefit of inspecting but throughout the next few days Mario rested my concerns by answering every one of my questions quickly, completely and with pix. Ultimately I made the purchase and the unit arrived as planned, as described. Couldn't be happier. Mike @ ILE was very knowledgeable and Kristin in shipping was polite, thorough and communicative. Please, DO YOURSELF A FAVOR! If you're in the market for lift I strongly encourage you to google this company and ask for Mario. He'll be straight with you. Thanks to Kristin, Mario and Mike. You guys rock. Sam

I would strongly caution anyone considering purchasing used equipment from Illinois Lift to do…read moretheir own independent investigation before sending them any money. We were prepared to purchase a 54-foot telehandler from Illinois Lift. We had agreed on the pricing, had photographs of the machine, and were essentially ready to complete the transaction. Illinois Lift represented the machine to us as having approximately 2,400 hours. Before purchasing it, I hired an independent professional equipment inspection company to physically inspect the machine for us. Thank God I did. When I received the inspector's photographs, I immediately questioned the stated hours. In particular, the wear on the brake pedal pad did not look remotely consistent to me with a machine having only 2,400 hours. I then compared the photographs from the independent inspection with the photographs Illinois Lift had provided and displayed of the machine. I noticed that several stickers had been removed from the machine, including a United Rentals sticker. We have a business relationship with United Rentals, so we contacted them and provided the serial number of the machine. United Rentals told us that they had sold this exact machine, identified by serial number, approximately two years earlier in Atlanta, Georgia, with approximately 5,600 hours already on it. Illinois Lift was now representing that same machine to us as having approximately 2,400 hours. Think about that. The machine supposedly lost approximately 3,200 operating hours during the two years after United Rentals sold it. I have the photographs. I have the independent inspection documentation. I have the serial number information. I have the emails concerning the transaction, including correspondence with Dave Torres, who manages Illinois Lift. When I confronted Illinois Lift with what we had discovered, I was equally disturbed by their response. In my opinion, they showed nowhere near the concern I would expect from a legitimate equipment dealer when presented with evidence of this kind of hour discrepancy. Based on the information we uncovered, I believe we were being sold a machine whose represented hours could not possibly be reconciled with its documented prior history. Had I not spent the money to independently inspect the machine and investigate its history, we could very easily have completed the purchase believing we were buying a 2,400-hour machine. Thankfully, I caught it before we sent the money. I have been in business for more than 40 years. I buy equipment. I understand used machinery. Machines get used, repaired, repainted, resold, and sometimes abused. That is part of buying used equipment. What is not acceptable is being offered a machine represented as having 2,400 hours when the previous owner tells you, by serial number, that they sold that same machine two years earlier with 5,600 hours already on it. Anyone considering doing business with Illinois Lift should independently verify the serial number, previous ownership, service history, and operating hours before purchasing anything. Based upon my experience and the documentation I have from this transaction, I would never do business with Illinois Lift again.

I needed to rent a stump grinder for a day. Home Depot was my first thought, but their reservation…read moresystem was confusing (I was told that a reservation didn't guarantee the availability of a machine?). Searched for some other options and found this place. There was a grinder available, the machine was in good working order, and the guy at the counter (Kyle) was very helpful. Good price for a one day rental, too.

I have been renting from Rent Rite for more than 20 years. They have well maintained equipment,…read morevery competitive pricing and great customer service. When we are doing work outside of our normal scope, they have advice on the best tool for the job. You can't do better than Rent Rite.