I found an awesome doctor Shanaz Ahmad! She speaks perfect English, is intelligent and great at solving health puzzles. She cares about her patients and does excellent follow-up! I've never had to wait for an appointment! She is the first doctor I've been able to see who actually took the time to figure things out! She's wonderful and accepting new patients! That's sooo hard to find. I feel blessed to finally have the medical care I need! read more

I recently started coming here to establish care ofter a long gap of seeing a physician. I had read some good reviews about Dr. Farrimond and he has been a great physician. Very calm and patient and explains things clearly and listens to you. He is very casual as well, so you don't feel intimidated and are open to ask questions and get any clarification as needed. All the other staff has been very friendly as well, I've never waited too long for an appt. and I also don't wait too long in the exam room. I've not needed anything past a general check up, so can't speak to any other types of service, but I've been very satisfied so far and will continue to see Dr. Farrimond and Ralston Family Physicians moving forward. read more

Yearly checkup Office appt on time Good Doctor exam Very satisfied Will return for further visits read more

I have been a patient of the Ralston Clinic for countless years and Dr Thomas O'gara has been my primary physician and my friend! His sister Colleen was my physician first. The O'gara family has been a prominent healthcare provider in the Reno Community since I moved here 36 years ago. Today, I received a email in my patient portal Dr O'gara is retiring and the first thing I said was "No", however no one deserves retirement more than Dr. O'gara. I want to take a moment to say thank you for the outstanding care you have provided to me and my husband all these years!!! I couldn't ask for a better doctor and friend to lead me their my healthcare journey. As you step into this exciting new chapter of your life, may your days be filled with relaxation and all the adventure you've dreamed about. I am excited that your daughter will be joining the practice and carrying on the excellent care the O'gara Family stands for. Thank you also to Kylie Dr O'gara's nurse she is a true gem and Jeff the receptionist who keeps the place rocking and roll'in as people walk through the door to meet the patient needs. I applaud you all for a job well done!! read more

I went to this doctor because I was developing gynecomastia that was getting noticeably worse. I brought my bloodwork showing high estrogen and testosterone levels, explained the cause, and asked for tamoxifen to help manage it quickly. He ordered a prolactin test (which cost $150) and said he'd call me on Monday with results and next steps. There was some delay over the weekend -- he didn't call personally but sent a letter referring me to a specialist. I was initially frustrated and even drafted a negative review. However, he ultimately sent in the prescription for tamoxifen I had requested. I'm now starting treatment and hopeful it will help prevent further progression while I address the root cause. He listened to my concerns, reviewed my labs, and provided the medication once the additional testing was complete. Grateful for the help and relieved to finally have relief in sight without jumping straight to surgery. Thank you! read more

Dr. Baumgardner's conduct cost me my job. I came to him needing a straightforward medical accommodation letter--something any decent physician would provide to protect a patient's livelihood. He flat-out refused. Because of that refusal, I was forced to resign. Imagine that: losing your career because your own doctor would not stand up for you. To make matters worse, he made me sit in his waiting room for over two hours, only to gaslight me, dismiss my needs, and send me away unsupported. The arrogance, negligence, and lack of compassion were staggering. If you value your health, your time, or your dignity, steer clear. This is not a physician who advocates for patients--this is someone who leaves you worse off than when you walked in. read more

Requested a virtual visit Dr. Zamboni doesn't do them any longer. I just started a new job and a virtual can accomplish what I need. After 20 years going to Ralston clinic I am changing doctor's. Cant afford to not work, very disappointed, 2020 when covid started all they wanted to do was virtual.​ read more

constantly left fighting for myself. baffled with how difficult it is to get a plan of care. doctor verma and assistant don't seem to care about my chronic pain or overall health. not to mention, when I met the doctor for the first time, it was almost as if he was afraid to look me in the eyes let alone examine me. I don't have cooties dude, I'm looking for help...if I did you wouldn't even tell me. plz take the time to hear my concerns and help me. why am I always pulling teeth just to get some answers? read more

I had my yearly physical with Dr. Baumgarter. I've been at this clinic for quite a few years. I like his style with patients as well as the way he listens to me when I explain my issues or worries. Dr. Baumgarter and his staff five star all the way, the phone system, answering system, and call back (like to get refills, test results, or just talk to a human being) zero stars. That's right, it's a horrible system. Also, since Covid, they stopped taking walki-ins which makes the whole ...call and make an appointment more important. On the bonus side, if you do walk in, they do their best to get you in asap. read more

Ralston Family Physicians - Waiting... - Family Practice Near Me - Reno, Nevada

I have been going here for years and have consistently received exceptional service from everyone. encountered. The staff is lovely and kind. I would recommend this practice to anyone. read more

My daughter and I seen Dr. O Gara for over 20 years, until he retired he was amazing doctor. Then his daughter Lauren joined Roston Medical Center she's a FNO-C, and she's just amazing just like her dad, but she's on maternity leave. I thought I was gonna have to change and find a new doctor, but I made an appointment with a new doctor Dr. Ahmad, she is amazing doctor. She listened to me, she makes you feel comfortable. She took her time with me. So I will start seeing her and if she's not available, I will see Lauren FNO-C when she comes back, so if you're looking for a good doctor and a good FNO-C. If you need a good doctor, make an appointment with Dr. Ahmad or Dr. Zamboni also is an amazing doctor but when I try to see her, she is not seeing new patiences, She just as good as Dr. O Gara. read more

I went a few years ago, super great experience, tried making an appointment today, and the person who answered the phone was possibly one of the rudest people I've ever talked to, I just hung up. I'm upset because I really liked the doctor I saw, but I'm not going to make an appointment if that's how it will be all the time. read more

Dr Ahmad is a great doctor however this office itself is awful. I've never in my life had so many issues receiving prescriptions to my pharmacy. Normally you get a script and it'll get sent to your pharmacy and filled same day, not this office. It took a week both times and I had to call both times as well, even my pharmacy tech said they always have problems with this office and how they write prescriptions. I received multiple calls for referrals that I'm positive were for other people because they weren't even referrals I asked for or needed. Then on top of that they use a third party billing service so you never even speak to the office directly about what they're billing you for. Horrible experience here I do not at all recommend. There is something shady about this office read more

I've been seeing physicians here for a long time and each and every time I am treated with respect and valued for my time. Today was no exception to that experience. I see Dr. Z as my primary and she not only listens to me as a patient, but also gives me choices relevant to my diagnosis vs telling me I have to do this or that right then and there. I needed a prescription filled and though I had called it in last week, she took the initiative and made sure it was done today. It was awesome receiving a prescription confirmation from my specialty pharmacy that it was received just a couple hours after my visit! This is a long-established practice. As such, sometimes it can take time for your appointments - patience is a solid trait to have when things are slowed down a bit. Everything was pretty much on time today within a normalcy of 10-15-minutes delayed. Checking out was smooth. My insurance was verified and copay quickly charged to my FSA card I had in hand. I wish they could maintain billing information to make life a touch easier but their system works just fine. read more

Been coming here since I was little. Great staff , great care of patients, and the nurses are great :)

I've been going to my GP Dr. Farrimond for 4 years, he was the first doctor that my husband found for us when we moved to Reno. When I went into his office this week it was shocking how crowded it was. They now have 6 physicians and 2 PA's working there. So much for the small, intimate family doctors office. Reno has grown so much and so fast that doctors/ dentists are all super busy and over-booked. This time I had to wait almost 45 minutes to get in...Time is money! Anyway Dr. Farrimond is a wonderful doc and we always have a nice visit. Because of my age I had to answer this long questionnaire. I also got my early flu shot. They told me I had to wait 2 weeks until I got my 4th Covid vaccine. read more

For me personally I love Dr Valderma. Knows his stuff and always is very informative.

I've been going here for 30+ years. I've received good care from the doctors. The front desk is always friendly.

Dr. Farrimond is great and now with the portal and not waiting forever for someone to answer phone only to be directed to the medical assistant message machine even better. I have been going here for years and have always gotten good care. read more

I've never had a primary doctor before. Found this place through my insurance. Was super nervous after reading the reviews but luckily my Doctor had all positive reviews. Didn't wait too long, the waiting room was nice, compared to most places I've been. I always get bad anxiety going to the doctors office, but this place made me feel like a human. And showed that they care. Let me explain everything I needed to and was up front about everything and how to help me with my situation. I'm very happy I found this place. I feel at ease now making appointments and getting my health back. read more

I have been seeing Dr. Donald Farrimond, since I was in my early 20's. He is a family medicine specialist who is not only seen by myself, but also, by my husband, my parents, and my grandparents. It is rare to find a physician who has been in practice for a long time and still shows his patients care and empathy. There are no signs of burnout when it comes to Dr. Farrimond. He truly provides his patients with respect and kindness. He is probably the kindest physician I have ever met. My family and I will continue seeing Dr. Farrimond for as long as he is in practice, which is hopefully for a very long time. I recently found out that he also sees babies, so my children will also be seeing him as well. His clinical skills are also very good as well. He was able to help diagnose my husband whom a specialist had dismissed and missed completely. If left untreated would have become much worse. So, we are so grateful that he was able to identify that. I couldn't recommend Dr. Farrimond enough to anyone who is looking for a family medicine specialist. I have seen other physicians in the past and none compare to Dr. Farrimond. Dr. Farrimond is simply the BEST :) read more

Been going there for years. Staff and doctors so nice. I've never had a bad experience there even during the pandemic

Horrible staff! Wait time on hold was 45 minutes and no calls are ever returned. Clearly they don't care about their patients

Jan. 16, 2024 Dr. Suraj Verma Sierra Meadows Plaza 7111 S Virginia St. Suite A7 Reno, NV 89511 Dear Dr. Verma, I hope this finds you well. I was referred to you by our mutual friend, Dr. David Coggeshall I am writing to express my disappointment with the person who takes appointments at your office. She lacks effective communication with patients, not to mention the disrespect to the caller, its very disheartening the apparent rudeness displayed by your appointment maker. When I asked her to speak clearly, she put me on hold INTENTIONALLY for almost 2 hours. I believe courteous and efficient customer service is crucial to patients given the difficult situation they are in, the last thing sick patients expect is to have their stress augmented. not to mention its illegal to "intentionally" put patient on hold. I am sure you agree pleasant experience, timely and respectful communication is vital in a civilized society. Leon Jaferian, CPA Copy: Veronica - Office manager Nevada State board of medicine Consumers protection Agency read more

Our long time PCP Dr. Verma moved to Ralston Family physicians and we are much happier! Happier office for sure! We are in the best hands with Dr. Verma for any of our medical needs. This morning I accompanied a friend for initial appointment and we were in and out with all the work up necessary. I recommended Verma due to the amazing care we've had with him since his last practice. Thank you front desk, schedulers for making it the easiest process always! read more

The phone operator lady is very rude. The first time I called i didn't know all of the answers to her questions because i am 20 years old, im still learning how to use insurance, what not, i just needed a second to figure out my answer and she was very very rude the moment she realized the phone call was going to take more than 5 minutes. I called again today and it was the same girl, she asked me a question already annoyed and mean and i told her one second and then I was hung up on. She then tried to call me back, Im not going to answer someone to treats me that way. Very rude, very unprofessional. Unfortunately every time i call it's her and she's never in a good customer service mood. Get a new job. read more

I have to say, I don't usually take the time to write reviews, but I really felt like I needed to. This has always been a great office with great staff. I usually see a male gp here but recently I needed to get in sooner and they asked if I'd be willing to see their nurse practitioner. Wow, so glad I did! She was knowledgeable, personable, and really made me feel comfortable and heard. This really is a great local office. read more

I had seen my male PCP a couple times for annual physical and bloodwork. I was always healthy, so there weren't any issues until I discovered a lump in my breast. I requested an appointment with a female doctor instead, thinking they would be more in tune with the female body. That turned out to be a very bad decision, as she diagnosed me with a breast abscess. Mind you, I am post-menopausal, and that typically happens to breast-feeding mothers. I had no insurance at the time and paid out of pocket to be seen, so I kept calling the office to tell them the antibiotics did not improve the situation at all and to ask what I should do next. I could never actually speak to anyone - only voicemails saying, "Call us back if you still need us" (even after explaining the situation on the messages I left to them). Here I am a year plus a couple months later, having had chemo, a mastectomy, and radiation, not to mention two severe illnesses in the middle of all this that landed me in the ER both times. My point is, please do not be so quick to dismiss a patient and slap any old diagnosis on them. I was lost because i had no insurance at the time and did not know where to turn for help. I asked the office if they knew about the Mammovan that offers mammograms to uninsured/underinsured women, and they had not even a hint to offer me. Please consider it might be something more serious and actually return calls for help and offer sound advice when a patient doesn't know where to turn. read more

I'm not going to mention the doctor we saw here because he was a good general practitioner. Over the last year 1/2 there business had gone tremendously downhill. Wait times on phone can be up to an hour. Going in for your visit 1 hour as well. If you have a referral and the referral has a question or needs documentation forget it they won't receive it. I called this office 7 times to get the document faxed to St Mary's. No luck no call. St Mary's got involved and called about 6 times as well with no answer. Of course everything had to be cancelled. So based upon this and the other we decided to find another physician not part of a group. It's wasted a tremendous amount of time and irritation. I do NOT recommend this facility what so ever. Extremely unprofessional and obviously too busy to take care yes CARE of there patients needs. read more

I have been a patient here for almost 4 years and love the staff! My doctor, Dr. Zamboni, and her assistant, Maria, are always very kind and helpful. They always make sure I have everything I need and listen to all of my concerns. My whole family has made Dr. Zamboni their primary care physician as well because of how great she has been to me! read more

Masks aren't enforced by staff members. Doctors and staff don't really wear them either. It leaves a lingering feeling of neglect and lack of self care or the importance of keeping patients safe in a shared lobby with others seeking medical treatment without a mask. It's scary to think that you can get exposure to covid while battling a disease and being quarantined because of it with the exception of doctor appointments and lab work. It seems to always be the one not wearing a mask that moves from place to place, touching all of the magazines on the rack, touching their face and other things instead of keeping to themselves and minding their surroundings out of respect for the chronically ill. read more

Called to make an appointment and the phone recording said longer than normal call volume. I think "well, that is happening these days, but no way is it really an hour hold to just make an appointment." Boy, was I wrong. 130 minutes on hold, half of it being told I am 2 calls away from being helped. Hold music was static demon voices over silly musak (for 130 minutes.) Luckily I used that time to research not the Doctor who I wanted to see, but the clinic, and saw that this was not an anomoly, but the norm. With complaints of hour long holds for years. I finally hug up. I wanted to see Dr, Zamboni after reading her reviews, but I am looking for a medical office that makes my life easier, not one that wastes hours of my time right from the get-go. I guess I will keep looking for a GP as this clinic obviously isn't interested in helping patients. If anyone would like to spend a minute hearing what hell they put clients through while on hold, here you go: https://vocaroo.com/13BwfhuztiOA read more

Good luck ever reaching them on the phone or getting a call back. They are impossible to reach.

Phone message says (for example) " wait time 5 minutes and 3 people away from being next up". Then a minute or two go by and it says "wait time is now 9 minutes away and I'm 7 people away from being next up." Waited too long to wait anymore! I then tried to log in. Sent in my email address and forgot my password. Says my email address isn't recognized in their system so they can't email me a link to change my password. Tried to log in as a new patient and it won't allow me to do that either, although they say they say they take new patients. Finally, get through via phone and they want me to email them documentation for something they needed from me. When the time came to do that, they don't have an email address on their website. One of the doctors there is REALLY awesome so I'll not ever change Dr. Brumgardner for another! Too bad their system is so messed up. It's a good place with good employees. Just a really bad phone system and their website isn't the greatest either. read more

I saw a doctor about a cyst and set them up as my primary care practitioner. He gave me antibiotics on Monday. I started having a terrible allergic reaction and called Wednesday, Thursday, and Friday, left messages for the doctor or PA each time, and spent over five hours on hold to get through. Nobody called me back until Friday afternoon at which point my cell phone dropped the call because I was in a building, so I called back immediately (of course the caller didn't try me back again), told the receptionist what happened and that I really needed to speak with someone about this allergic reaction and if I should keep taking the antibiotics before the weekend. She just put me through to voicemail again -- at 4:10 on a Friday when I know nobody is going to call back for messages at that time! So basically, I could be having an allergic reaction and have had no contact with any medical professional, despite me trying for 3 days and over 5 hours on hold and will probably go through the weekend with my throat closing up and not knowing what to do. I guess I'll try my luck at an urgent care center now since I can't get a response from the medical group I went to that prescribed the medicine. read more

I look at the reviews before I went to the center. I just didn't believe the comments that were on Yelp. Please believe the reviews, for the operators to the doctors assistants, medical records it was all bad. I was in pain my doctor told me at the appointment that if you need any pain meds call the office and he can send it over. The next day I called back spoke to the operator I was on hold and when I was next to be answer they hung up the phone on me. I had to call back again and was on hold again. When I did talk to a person I ask why are you hang up the phone on me? she said it was not her. I ask to have a prescription sent over and she told me I would have to wait 72hrs. I was then transfer to my doctors assistant. I left a message and of course she did not call me back. I called the next day again going thru the same problem with the operator and being transfer again. It took me 72 hrs. to get the pain medication. Do they do this to ALL the patients and the older patients. I call back to get all my records and this was a job the medical record area do not return calls for three days. It took me three days to get all my records. This place is a joke please go to another place. I had a physical and the only thing the doctor did was listen to my heartbeat and look in my ears. He did not do anything else. I was a new patient he never seen me before. I excepted more. He requested the blood and that was the extent of that. Please find another doctors office to go to DO NOT WASTE YOUR TIME HERE. read more

I have never felt so let down by a doctors office. They dropped the ball so many times. I was put on bp meds and had issues, called, left a message, three days later I had to call back. I was but on a new med and had problems again, this time they were worse.... I still haven't heard back. read more

My largest complaint with this office is the fact that you can never get through to the office over the phone! I have called for 4 days in a row now within their office hours and they always have the phones transferred to their after hours line. It's an unfortunate situation as my physician is a wonderful women and I would like to continue seeing her. However, this issue with their phones has been going on for way to long. Hopefully they care enough to invest in a better system. read more

I just did a web search to see if I could access my medical records at Ralston Family Physicians' online. During my search, I found RFP on YELP. I went to RFP for several years and was attended to by four of the physicians. If I was to rate them I would give them four or five stars. However, the clinics customer service gets a minus five stars because of the horrible reservation system, not getting return calls, the wait-time when you get to the clinic, etc. When I decided to leave the clinic, I requested copies of my medical records. After that, one of the MD's from the clinic called me and asked me why I was leaving the clinic. I told him that it had nothing to do with my primary or any of the other physicians, but I left because of the reasons I listed above. That was three and one-half years ago and in reading the latest reviews, it appears nothing has changed. That's a shame because I liked my primary and the other physicians. P.S. My wife and I have two different GPs and have gone to several specialty clinics. All of them have recrods accessible online, however I could not even find a website for Ralston Family Physicians. (No surprise.) read more

New patient to Dr. Zach. Easy parking downtown. My appointment was maybe a week out - not excessive. It's an old building, and the waiting room has seen better days. The front office person can be a bit short, and not is super friendly, but he's busy. They do accept walk-in's, and they will get your cell number and call you when you're close so that you're not wasting time sitting when you could be busy doing other things. The PA's were nice, very personable. Seemed to actually pay attention to me as a person, not just pushing me through. Dr. Z spent time discussing my lab work with me. He listened, and he helped me. That's what doctors are supposed to do. He's personable, and I felt as though I was in capable hands. read more