This is a very professional yet personable business who does quality work at excellent prices. I…read morehad a windshield replaced and highly recommend them!

I had an awesome experience today with this company. Last week a rock flew off the road and left a…read morenasty star crack on my windshield. I searched for companies on Yelp and placed a bid looking for someone to do the work. Most of the bids were super expensive, but Angie with One Source provided a very competitive quote and were able to get me into the shop in less than a week. They got me in at 9am on the dot as promised and I was there less than 30 minutes. The repair job was GREAT! Angie and the rest of the team were super friendly and are shining examples of great customer service. I will certainly recommend One Source Auto Glass to all of my friends and family. Thanks Angie and team! You guys ROCK!

This place is a joke. They send more than enough emails and text messages to get you prepared for…read moreyour appointment. The day/time they are to come and do the repair - they call 10 minutes before to say they will not be coming because the appointment was scheduled incorrectly and the tech just reviewed the work order. Why was this not done ahead of time when the techs schedule/route was being assigned? I will never use their service again. Waste of a day

Absolute mess of a service. Safelite installed an aftermarket windshield on my 2013 Mustang without…read moreeven offering me the option for OEM glass. My car is worth over $15K, and I would've gladly paid the difference--but they made assumptions and never confirmed anything. I tried to get it corrected, and scheduled a follow-up for 12-5 PM. Instead, the tech showed up hours early, didn't wait, and then left the area. When I called back 15 minutes later, he said he was "already gone" and never came back. Even worse--they deleted my appointment from the system and I had to start over completely. I've now had to push this off for another week due to my work schedule. Total inconvenience. I couldn't even reach the tech because his voicemail was full. I've filed complaints with the Better Business Bureau and the Ohio Attorney General. I will never recommend this location or company to anyone. Convenience shouldn't come at the cost of quality, communication, or basic respect. Edit to add since they replied : yall own rep stated they usually ask if they want aftermarket or OEM but because my car is a older model and most older models don't want a OEM one they didn't ask. Doesn't matter what parts yall put on the receipt, when I booked it didn't ask me if I wanted a OEM windshield or aftermarket , so I assumed yall would go with the factory setting of the vehicle since that's what I had on my car that yall replaced . That is not my fault yall site isn't properly set right so people have an option and it's not my fault yall workers were too incompetent to ask . & I tried to book it right to get it fixed and pay the additional and yall agent came too early & lied that they were coming back out at the correct appointment time and did not and just deleted my appointment and said I wasn't home and didn't call me and ignored my call. I only found out hours later cause I called the store . So no matter how yall try to make it seem like it was my fault . Yall people were very unprofessional from the jump and provided me a horrible experience .

went by to see if they could repair a cracked windshield or if they would need to replace it. The…read morelady in front was rude (no hello or greeting other than yes) and unfriendly. She said it would be 45 minutes before someone could walk out the door to check it. It would literally have taken two minutes to do so. I said I couldn't wait that long for someone to look at it. She just said ok. I guess they don't need any more business. I have used them in the past but not again

As always quick and professional work. Very pleased with our new windshield. Definitely will use…read morethem again when needed.

Oh my God, the best ever! My rearview mirror fell again. It…read morefell about a month ago and I repaired it with a kit from an auto store. It was very hot one day and it fell again. I found Fast Glass and not only were they kind and professional it was free!

I would not recommend A&B Fast Auto Glass. I did not experience reliable and efficient service. An…read morehour and a half turned into almost three hours. I went there to get a windshield replaced and ended up with a broken rear view mirror. They did not inform me when it actually happened because they were trying to cover it up. They first tried to glue it back together, but that wouldn't work because that was going to take some time to dry. They ordered another rear-view mirror from a parts store that did not fit as well. They had put that in place of my original rear-view mirror as temporary replacement. I was sitting in the waiting room when all this was happening. When he called me up to let me know my car was ready and to pay for the services that is when he told me what had happened. Saying they had a little hiccup, but he had taken care of that. He showed me my rear-view mirror which they had glued back together. He told he was going to keep my original rear view mirror until it dries. Then he wanted me to come back in two days, then he was going to put my original mirror back on. I told him, sir when I brought my car up here my rear-view mirror was not broken, I'm not going to accept that. At that point I was so frustrated with him. Then he tells me he is going to make it right by ordering me another rear-view mirror from Amazon. Now I have already paid this man for the service which I hate I did. I went back the next day, and he tries to put the original rear-view mirror back on there and it did not work. I go back that following Monday, his technician who broke my original rear-view tried to put the Amazon rear-view mirror on and that did not fit. He puts a wedge in between to make it fit. I knew this business was not right, but I let them get over on me not knowing my rights.

They did a great job but they left with one of my shovels. It was my size and I use it often. I…read morecalled them to bring it back. Things happen so I was not worried. But I was told they could not find it. It has a yellow handle and is smaller for a woman to be able to handle. I never got it back. Other than that issue I would have recommended this one! It was pretty expensive as well. I was desperate as I thought I could handle the job, but

Excellent job He arrived early and prepared…read more I had requested that he tint the front two windows of my truck and he did a great job. While he was there my son had him to tint four windows on his newly purchased car. He did a great job on both.

I expected to provide a higher rating with a second visit, but cannot. Their customer service and…read morecommunication is terrible and I would avoid the location and company unless required by insurance. General comments on the facility: Waiting room with about ten chairs. A TV is on with no programming playing. Vending machines and restroom available. For a muggy warm day outside, the inside temperature was comfortable. Staff interactions were all pleasant. Visit One: Scheduled visit via web site to fix a chip. Received a call from the location to confirm and an automated call from corporate reminding me of the appointment. I arrived 30 minutes early, but that did not matter as they were busy. Work on the windshield began no latter than 20 minutes after the scheduled appointment. I then waited 2 hours before getting up to find my vehicle in the front lot. Why would they call me when they stamped the work order that I was waiting!? This was a failure of the person performing the repair and the front desk person. BASED ON THE TIMESTAMP OF THE MESSAGE, I SHOULD HAVE LEFT an hour ten minutes after my early arrival time. They did not fix the chip, it was worse with three cracks, and I was told the windshield needed to be replaced. I scheduled the next visit via web, including supplying insurance information, to avoid speaking to staff. Visit Two: Only good thing is I was able to speak with a technician at drop-off to confirm the windshield replacement. (I would not trust a response from the call center or front desk person.) Arrived after 8 am. Partially read the disclaimer regarding dropped off vehicles being worked into the schedule. Attempted to determine vehicle status via web site and three calls to contact the shop. The corporate call center called the shop twice with no response. (Call Center offered to send an email for them to call me. Why if they aren't responding to the phone 1.25 hours before close?) I came to the shop because the close time was listed as 5 pm. The vehicle had not been touched. The same technician from the morning stated he should be finished in ~1.5 hours despite the 2.5-3 hours listed on the window. It took him just over 1.5 hours. He pointed out additional damage that occurred to the car during the process. Comments: o Customers should be able to contact the shop directly via phone. o Disclaimers and caveats should be explained verbally. Two of the posted notices should be given in print to customers dropping off. o Don't accept appointments when the work can't be completed in a regular work day. Verbally set and reset expectations with the customer. o Explain expected communication regarding the repair like emails Observations: o "AI" (automated customer service agent via phone) was incorrect about checking vehicle status online. o A customer who dropped off car at 9:30 am left at 6 pm. I dropped off car at 8 am and it is ready at 6:40 pm. Appears "bass-ackwards" to me. o A person who arrived before me at 5 pm stated she had not received a call. She scrolled through her phone and confirmed. o At 5 pm and afterwards, no one is at the front desk, so unless the shop folks see you, you wait at the front. (No sense in trying to call.)

We had an appointment at Safelite AutoGlass - Southaven and arrived about 15 minutes early, hoping…read moreto get in and out smoothly. The customer service was good, and the staff greeted us kindly when we came in. Everyone was professional and respectful throughout the visit. However, the overall wait time was much longer than expected. Even with an appointment, we didn't leave until nearly three hours later. The work itself appears to have been done properly, and we appreciate the technician's effort. I was given a discount, and that made the whole experience worth it. Overall, the service was decent, and despite the extended wait time, we left satisfied.